Royal Orchid Sheraton Riverside Hotel Bangkok

Too cold in the Hotel. Temperature should be set At 24 degrees so it is comfortable.

Over 9nights (4-5stays) within 4.5months. Special acknowledgment and thank you to head concierge X who I had met on my very first stay and later all staff, DMs, FO, F&B, in room dining, housekeepers and concierge. 1) If you hold Bonvoy elite membership with status, my recommendation is to go via Bonvoy. System will not pick up your status despite having Expedia Gold status many years. I had to make requests and follow up directly with hotel. Expedia Gold slightly more expensive. Marriott group definitely isn't a preferred Expedia partner. 2) Was upgraded however room door couldn't lock. This was totally not expected of any 4-5star hotel or my luck to be assigned this room. Please kindly rectify with carpenter. I could still use the latch. 3) Old existing construction built limitation. With the shower/bathtub combination - my first stay and this stay, water when showering will always spill onto the marble tiles. Not safe for elderly and even with slippers provided can slip if unmindful. Always use floor towel. Housekeeping is forever changing new floor towels unnecessary hence water wastage & not environmental friendly. Questionable solution - extended flip doors however management will have to weigh out cost versus # of rooms & clientele. A side installed Grab bar to get on/off the shower tub with installed bathtub has a grip (no need for rubber mats). Excellent. 3) Vast selection for breakfast. Usual for my hotel picks. Excellent. Thank you all & will be back.

the room when we checked in was very moldy. Phone line was not working. Drain was not working. Flushing toilet was an issue. shower water temperature was fluctuating and sometimes it got very hot. My son got scalded from it.

I have requested early checking during my booking but this was not taken care at the time of checkin and they charge additional cost.

Very convenient location for river travel.

I like the room cleaning stuff in 9th floor, not like reception woman stuff by businesslike, feel cool

Free Shuttle Boat ride to Icon Siam & BTS station. Beautiful River view.

I really liked the convenience of having the river boats that moved quickly and efficiently between the hotel and other sites like the nearby shopping mall. It was super convenient and significantly cut down on travel time.

The friendliness of the hotel staff

It was a pleasure staying here. Every staff was so kind.

The service was perfect. Room service also amazing. Breakfast was the best ever. The view from our room was as promised. The hotel is well located. The staff is always helpful. Wow experience.

Gym, pool,restaurants,bars

Room had a great view over the river. It’s been some time since we stayed here and we felt it needs a bit of TLC. The staff were great

My hotel when in Bangkok for past 20 years

This place is perfect close to everything,along the river, free shuttle boat across the river to ICONSIAM mall, free shuttle bus for around the area, staff very friendly and helpful I will definitely come back here when I come to Bangkok again

Several of the electrical outlets did not work.

Lovely pool and view of the river from the sunbeds. Short taxi to BST. Travelled with 2 children aged 13 & 10, they loved the breakfast.

Beautiful hotel. Very helpful staff. Close to the river . Easy to get around. Food excellent

This was large lovely hotel right on the river. You could catch the water taxi next-door. Their own taxi just goes to the mall. It was close enough to all of the major attractions. They have an ATM on the second floor, which was convenient.

Great location and modern hotel