Crowne Plaza Kayseri by IHG

Room smell really bad. Floors dirty. During my stay, the same garbage was there. The roon was really hot at 27 degrees. The climate control didn't work. The phone to call reception didn't work ether

Excellent facilities. Clean and tidy with regular cleaning and service. Staff was very friendly and accommodating. Highly recommended 👌. Plenty of free parking .

Everything was great thank you.

Great for airport transfer. Clean and comfortable. Very professional staff.

I didn't like the area

İts perfect. Thank you expedia.

Super super hôtel and great team and nice view

They let us check in to our room hours early, which was a huge help! The spa and indoor pool and sauna exceeded our expectations and great to relax there after a day of skiing nearby. Plenty of space in the room. The condition of the rooms is a bit older, and we wish there were robes in the room, but not a big deal. Breakfast was really nice and well prepared. A bit of a drive from restaurants, city, and skiing.

They spoil my laundry clothes.no one is understad english even manager.

Great place and location. The gym and sauna downstairs also amazing. Perfect if you are going to the airport or bus station. Airport bus picks up and drops off right outside. Breakfast was disappointing though.

Everything very good. Staff were warm . Breakfast excellent . Bus terminal across the hotel made it so easy for us .

Great service! Awesome room and hotel, very clean and looks nice

I had a small problem on check-in, which meant I was inadvertently charged twice, but the staff went out of their way to make sure I got the refund before my departure after a couple of nights.

Close to Shopping center and main bus station. Breakfast is very good. Rooms are clean and renovated. I only didn't like the pillows. The pillows were very high for me.

Beautiful, clean and comfortable room, location was great for me because it was right across the bus station.

It was a 3 or 4 stay experience. Pillows and sheets weren’t clean, we asked for new ones but they were worse. This hotel is far away from city center. It has a great breakfast but cheese choices were very bad. Nice spa facilities.

it was amazing. everything was fine.

Stayed for one night during our visit for Galatasaray game. Very close to the stadium, 10 minute drive to the city center. Decent breakfast, very good value for the price.

Sadly not quite 5 star service! TV and some lights in bathroom only partially working, no movies, alarm not working, invoice and billing system offered but not working!. Generally service was lacking for a 5 star hotel therefore a bit expensive in comparison. Arrival flight was delayed so got in late - 9.30pm. Was told dinner served until 10pm. I ordered quickly but food and bill delivered together at 9.55 with beer in a bottle and water in the glass! After 3 minutes all staff disappeared with no chance of a desert! On 2nd day I had a very early flight so asked for wake up call at 4.05am (as TV alarm did not function), simple breakfast at 4.30 and taxi for 4.50am. Was very impressed with reception staff who checked if all would be OK! But in reality my alarm worked, their wake up call came at 4.20. At breakfast area no staff. Reception did get them out of bed quickly, got cereal but no milk (until 6am ??) with could meats and cheese, but no bread? These were delivered after 2 requests.. Taxi did not arrive but staff did get another quickly... Generally the facilities were good but staff need a little more control if they should call this a 5 star with this price.. However other staff and facilities good so would consider returning, but would be aware and checking the above...

Great.