Grand Hotel Haliç Goldenhorn

Didnt like housekeeping banging on the door at 8:40 to service the room. Please invest in some do not disturb signs

This is not a 4* hotel, not by European standards anyway. The room is dated with cracked walls, dirt accumulated in the corners and decor still in place from the 70s. They do not provide complementary bottles of water or anything in the room. They were rude to us when we asked as we thought housekeeping had forgotten to do it. Breakfast is limited and mostly cooked dinner food, not a continental buffet in sight. Reception do not provide any information on check in except to provide brochures on tours to be purchased. The hotel is on a busy dual carriage way, making it noisy. Views are good if you're facing the road so have to put up with the noise. The upside is, it is within 5 minute walking distance of Galata tower. Check outbwas straightforward but the concierge didn't take our bags out to the car when we declined their offer to go with a taxi 'friend' of theirs. It was fine, nothing special, served a purpose but should be rated as 2* on Expedia for accuracy of what you're getting, rather than assumption that it is cheaper because it is further away from the key tourist sights.

*

Very bad customer service and rude staff

This is an excellent hotel. Friendly staff and very well located.

It’s a decent hotel kinda small room Service was ok only problem that we had Too much noise

Was an good hotel with friendly hospitality

Very good no problems

staff and receptionists they care only how to take money from you . as example if you ask for small upgrade while hotel is empty and now one in the online it cost 5 dollars he will ask for 20 € why you tell him online is cheaper he will will till you ok then 5 € , if you tell him it is 5 $ he will insist to take by € . if want to invite friend to have coffee in your room not allowed he will ask for extra money. cleaners are so kind and polite top management are good there are lady from Greece ask about here she is good you can 3easy talk with here more respectful than turk staff

The hotel is so noisy you can hear everyone next room music so loud

Walls are very thin, you can hear everything from other rooms. Cleaning staff are very loud. Room service refused to procide cutlery unless you order food. Sewer smell in hotel Move furniture and see places never cleaned before. Reception people are ok

This was not a 4 star hotel. We picked this hotel because of the location and the decent reviews. I went with very low expectations because not all of the reviews were good, but still I was hoping for a decent experience. The rooms were stuffy, smelly and the beds were old. there was water damage on the ceiling. The wifi was very slow, the tv only had 8 channels, none of them in English and most were barely viewable. Fortunately, we were on the 3rd floor so I thought far away from the 8th floor restaurant and music, but we could still hear it. We were outside the hotel most of the time touring Istanbul, but when we came back to our room at 11pm the music was still going very loud and continued until 1:00am. The only semi positive comment I have was that the pool water was warm, so very swimmable, but it only opened at 2:00pm, very inconvenient and the sides of the pool walls were covered with mold. I will be lucky if I don't come down with some terrible disease. Avoid this hotel if you can.

Not a 4 star hotel, very small room, so noisy, good breakfast.

Nice location, overlooking the Golden Horn. Great view from the restaurant. Good service. Plenty of amenities. Has a bit of an older feel. All in all good stay.

It's all about people.Some staff was nice and helpful, others not. Non-smoking rooms still smell of smoke, it's seeping in mainly through the bathrooms. WiFi is less then ideal, different passwords all the time. Breakfast room has an overpowering smell of cleaning products, mixed with perfumes.

Even 2 stars are too much for this dirty stinky lodging house. AC is awful. Service is terrible. Rooms are so packed you can not even easily open suitcase or change clothe. Everywhere smells disgusting. All personnel are unbelievably rude, unprofessional, incompetent, and impatient. Forget about here and do not waste your money.

Good service and special mr.ibrahim. Will visit them again

Nice stay and excellent service. Froendly staff. Nice Breakfast. Clean rooms.

Breakfast was horrible, and indoor pool was really cold.

Plus, Nice hotel. Handy to everything, rooms are clean and friendly reception Minus, same breakfast every and staff never answer emails