Legacy Ottoman Hotel

The hotel has a great location, very close to all the main tourist attractions. It was easy to walk or take a short ride to everything I wanted to see. The stay was comfortable and the convenience of the location made my trip much easier.

The staff were RUDE and ARROGANT Not willing to help. I will never step foot in their again

Very poor customer service. Istanbul very beautiful but the hotel has ruined our holiday. The shuttle service that was booked was awful. Dropped us on the main road saying that he cannot get to the hotel. We had to drag two kids and 4 luggages for 10 minutes to get to our hotel. We complained about the shuttle service the reception staff showed no sympathy and was quite rude. The breakfast buffet was a waste of money, the food selection is very low. The room cleaning was not done regularly. The return shuttle service was confirmed at the desk for 6am but they messed it up again and woke us up at 2am saying that our shuttle service is waiting. Very awful customer service. The hotel is very nice and the foreign staff are very friendly. I found the local staff very rude and not friendly. The manager who sorted our return shuttle to airport was very good. The location of the hotel is very good and would have given 5 stars if they hadn’t given us additional stress.

The hotel is decent but most of the ‘wow’ factor is in the main communal areas, such as the lobby, the spa and the lift. The rooms themselves feel outdated, especially in the bathrooms. It feels tired and worn out and there were areas where the wood has started to rot a little and there’s also slight rust on some of the fittings. Also the carpet in the room had ink stains. For a 5 star hotel, I expected things to feel fancy in the room as well as the communal areas but Legacy Ottoman seem to only pay care and attention to the spaces for external visitors rather than guests. Also, the room cleaning wasn’t great. The cleaners only replenished towels in the bathroom and didn’t tidy or wipe down surfaces etc. Again, for a 5 star hotel, you would expect a lot more attention to detail by the cleaning staff. However, the spa staff were lovely and very helpful. The spa is such a nice addition to the busy streets outside. The pool is great for family use but not for those wanting to do lengths and the maximum depth of the pool is only 1.4metres. The steam room and sauna were great and very quiet so we could relax with just our family.

I’m not going to share too much about my own experience since everyone’s will be different. The hotel is in a fantastic location—less than five minutes from a beautiful grand masjid, right next to the spice bazaar, with the Bosporus river and tram connection just around the corner (5/10 mins), plus plenty of food and shops nearby (perfect!). Hop on the tram and within three stops you’re right outside the Blue Mosque. The hotel room itself looked a bit dated and could do with an upgrade. In one of our rooms the Wi-Fi was very weak, though in the other room it worked just fine. On the positive side, the staff were really friendly and helpful. The breakfast was excellent, and the chef, along with all the staff, was extremely hospitable.

It was one of the best experiences I had. My kids loved as well.

Very good Hotel

Great location next to the mosque and spice bazaar. Right near the water for a cool night walk. Very helpful employees.

The bed was comfy. We didnt buy breakfest option. The room was clean except the ceiling. The TV only had 3 working channels. The kids were upset about that. The bathroom was nice. The pool and spa area was good but the pool area smelled like mold. Room clean and hotel workers were nice and helpful. I would give it 4 stars. Good overall

Good location

Great location and good friendly staff.

Beautiful building

This hotel is very dirty and old. Everything is broken in the restroom, it is like no one cleaned it up for years. I had a horrible time staying in this hotel. The front desk and the manager are so arrogant. The room key cards kept deactivated and it has to be re-activated every day. I will never recommend this hotel to anyone.

son ancienne architecture

Every thing Excellent

The hotel is excellent and the staff is all very friendly.

The best things about this property are the location (central to the city), the outside of the hotel (very modern), and the lobby (updated and beautiful). It goes downhill from there. As soon as we step out from the elevator, we notice the dingy, dirty, and ripped carpet. That should have been a warning to how our room would be. We booked the junior suite, which was supposed to be luxurious and beautiful. I will say, I'm sure it felt that way 20 year ago. But it's clear the room was not maintained. The carpets were dirty, the pillows ripped up and destroyed, the curtains had what looked like burn marks in them. Furniture overall was just so dated and worn. Then we get into the bathroom. The light over the tub didn't work. The hairdryer was an antique that had all the power of a 3rd grader blowing from a straw. The tiles were cracked in some places. And worst of all, the shower had a significant leak. We unfortunately found this out the first night as we slipped and nearly fell from the ensuing puddle of water. The breakfast had lots of options but nothing was spectacular. We stayed for a week but grew tired of the selection by day 2. Staff are very, very slow to respond to requests if they even respond at all. There was a major miscommunication where we were being charged for a snack from the minibar that was not even used. The manager was refusing to waive the fee, and was attempting to guilt trip us by saying then he'll need to charge the front desk attendant.

Waited 1 hour to get water delivered to our room.

Hotel location is great walking distance to a lot of place around but the room really need update, the bed too old & not comfortable

The hotel staff was very helpful, our luggage was lost and they helped us chase it down. The food was good, it is in a great location.