Lugal, A Luxury Collection Hotel Ankara

Great experience, very quiet room, perfect

Everything excellent, amazing service, delicious breakfast

Decent hotel. Only stayed 1 night but was good for what I needed/

Thanks to Mr Murat Aydin and Mrs Melisa (the quality manager) my stay went from poor to excellent 🙏 Since the previous guest realtion rep was on a vacation,the current one was rude with her communication skills. I hope she learns

The most professional staff ever especially Miss Kubra Miss Dilara and Mr Sabaheddine

Across the board stellar stay

I booked Lugal Hotel in Ankara expecting the standards shown on Expedia but the room was filthy. There was hair on the bed; we were disgusted and left immediately. I showed the manager, Murat, photographic evidence, but he responded uncooperatively, insisting this was “normal” and refusing a full refund despite having the authority to provide one. His communication and customer-relations skills were unprofessional and lacking — an embarrassment to the hotel and inconsistent with Expedia’s standards. He is a terrible representation for what a manager should do in this type of situation. This could happen to other guests at any time. Avoid this property at all costs. This property should be delisted from Expedia.

The staff were excellent and room was very comfortable.

Nice Hotel

Literally perfect. First time review after 5 times staying at the hotel.

The staff at the Lugal is what makes this hotel extra special. They really make me feel at home. As a business man there is nothing better that being greeted by Ali or get assistance with a big smile by Yagmur at the reception. That is one of the reasons I keep going back to the Lugal...

My stay at Lugal Hotel in Ankara was wonderful! The staff truly made the experience stand out. Sinem made check-in a breeze, and Aysima ensured my checkout was efficient and friendly. A special mention to Bura, who went above and beyond in guiding me on where to go and what to see in the city. The hotel itself was luxurious and comfortable, with excellent service throughout. I highly recommend staying here for a great experience in Ankara.

Location

There was a smell of smoke in our non smoking room. We reserved two rooms and both of them were snelling

The Lugal is a high end property with a luxurious boutique feeling that I truly appreciated, It is not the first time I stay there and I now feel home each time i stay at the Lugal.

Always a fantastic place to stay with a relaxed and calm atmosphere. All the staff are great and offer help without any hesitation.

Highly recommended

Great stay as usual.

All the staff we interacted with were incredibly attentive and friendly. We had no issues whatsoever.

Free late check out