Renaissance Polat Istanbul Hotel

Not bad

The hotel and staff were excellent. Our room felt truly 5-star, and the breakfast selection was very good. The only issue we encountered involved a local taxi. There are two hotels in Istanbul named Renaissance, located on opposite sides of the city. Be careful — make sure they take you to the correct one so you don’t end up going for an unexpected ride. 🚕

Very nice

Everything was perfect,very very good.

Staff are so great

Very nice view, clean room, nice breakfast.

What was good, staff are excellent, location is nice, outdoor pool area is spacious with plenty of beds. Cost of the room was good. Not so good. Noise from discos very loud in our room on floor 14 and ruined both Saturday and Sunday nights sleep. You can also hear the lift alert from many floors as it arrives due to open middle balcony section and poor sound proofing in the rooms, it’s a constant chiming. The mattress was sagging and hurt both our backs, pillows either too soft or too hard. The worst thing though is the price of everything. For example, shop price of an efes beer is around 80tl bar price is 500tl 2nd Best rated massage based on t advisor and hamman in Istanbul was €65 each for couple to have 75 minute full body, face mask, hamam massage, foam and scrub. Hotel price for this (with 50 min massage and no face mask) would be €220 each. The facilities are generally good but need repair, hot tubs don’t really work any more and are thick with dirt near the top. Bowl of cold fries is €10 and always there is an extra 13% service charge on top of the crazy prices. So it’s a good room rate but expect to pay back the savings if you buy anything during your stay.

Love staying at the Polat. Staff is so friendly and the rooms are very nice and comfortable. Definitely would go back.

Excellent

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Overall was good

Renaissance Polat Istabul is our home away from home. It is one of the best hotels in the best area of Istanbul. Amazing staff and special appreciation for Gizem hanim and Oguzhan at Reception for attentiveness and great customer service. Recognizing them as well as Serdar bey (luggage services and everything else for our guest needs ) and Yunus bey (breakfast/dining) as well as Burak bey supervisor for special attention and guest pleasing actions. It is always a pleasure to stay at this hotel. Kind Regards, Karine A ,

It's 2025, and this hotel still cannot provide a non-smoking room in the class of room that was booked. It's ridiculous. Staff try to solve every problem with a "complimentary pastry".

Perfect staff

the gym is too small

Beautiful view from our room (we paid for an upgrade on arrival)

Checked into a garden room that was like an ashtray, asked to switch to another room but they then proceeded to charge me an extra €20 per night. Wrong. If the rooms smells like ashtray then they should tell you this and let you change

The hotel takes a deposit but gives no receipt. The price for breakfast was not told even after asking but after the breakfast they charged us $100 for 2 persons which was a rip off. The next day we were with an escorted tour at the same hotel & the breakfast was free for all tour members & travelling driver & tour manager. I should be reimbursed for the expensive breakfast at least partially.

Nice hotel. Really good breakfast buffet. Beautiful facilities. It’s far from everything so transportation can be an issue. Be prepared to pay the full cost of your room as an additional security deposit.