The Norm Oriental Kemer

Horrible service I wanna refund all my money

Unfortunately not a good stay one party wax asked to vacate room even though he had kids as issue with payment .. there was none but even upgrade didnt help. Food not much turkish mainly russian . No sense of queung if you have manners you will get no food or drink you will just be ignored 16 if us went through various agents but none will return

This is not a 5 star hotel. They are lying to hotels.com and therefore to any potential hotels.com visitor It is barely a 2.5 star. Do not book it if you expect comfortable beds, soft linens, pleasant smelling rooms, or delicious - or even decent tasting - food. (In Turkey, where most food is fresh and scrumptious!) Their management insists that because it is all inclusive it is 5 star. That is not how hotel ratings are assigned and is total fraud. They would not refund us or change our reservation when we realized we were in a post-Soviet era horribly failed attempt at being “high end”. Hotels.com attempted to work with the hotel to address our concerns but to no avail. Note: I have never once written a negative hotel review. This place is terrible. The gym equipment is at least 25 years old. The food is stale and tasteless. The common spaces are not properly climate controlled. The rooms - the non renovated ones AND the newly renovated ones - are tastelessly decorated and uncomfortable.

Tüm otel ekibi çok güler yüzlü ve yardımseverdi tatilimiz boyunca çok güzel karşılandık.

Resort is ok, swimming pool area is very nice, beach is good, sand is rocky, drinks are ok, rooms are very very nice, better then expected, main restaurant is also better then expected. Nightlife disappointing. Just 1 music show, and night disco for 2 nights in a row, club was completely empty. Night disco is indoors and there is no nighttime seaside bar. For those looking for a nighttime, this is not the place.

Nice hotel area and amenities, good "all inclusive" with variety of food, friendly and nice staff, good dance shows in the evenings, live music, live saxophone. Bonus: lots of cats! Didn't like: rooms furniture looks dated, needs some renovation. Room cleaning could be better: few times they started, but forgot to finish something in the room.

Firstly, for any Brits considering this hotel a note that it is used, in the main, for Russian package holidays. That's not necessarily a problem, it just depends what you like from your holiday. At check in we were given our room number, told how to get to it & informed that, despite our late arrival, we could get food if we wanted. That was pretty much it - we had to enquire later about other things. The room was large with a good aspect - a view of the mountains & sea. It also had a good sized balcony. In regards to the room the negatives were that the balcony door handle was broken & difficult to use and there was sometimes a damp type smell in the bathroom. The maid service we experienced was not great - in 9 nights our sheets were definitely not changed (except for one pillowcase!!). When 'cleaning' (making bed, changing towels, emptying bins & rinsing glasses) the room the door was left open - the bedroom area & bathroom were the other side of a wall (completely out of sight of the entrance area which was where most of our belongings were). This AI hotel is advertised as having 3 A La carte restuarants - you only get to use 1 free of charge during your stay, you pay for additional visits. We loved the big swimming pool. The pool bar & staff were great too. We also liked that there was direct access to the shingle beach. Plenty of umbrellas were provided in all areas for shade.

All staff are very friendly and helpful

Room cleaning was not good. Only beds and towels. Once they even left door open! Food was regular. But barmens were really good! Mert and his team very quick! Pool is vonderful! Night show were nice!

Stay was good- few Russian staff were rude with foreigners at cafes and must be guided - Turkish staff were extremely polite- More English based activities are appreciated

Room is quiet but view was not good... room service is correct .. staff are really generous and professional specually ali and aymn.. there s a variety in meals with accpetable quality...globally it was a good stay..i really recommend it !

I would never go back to this hotel Workers are rude

Nice beach and water sports

During our stay the personnel made a great impression- they were smiling, helpful, patient and accommodating. Our sea view room was spacious and comfortable. The food quality was very good. We tried only one out of three a la carte restaurants- the sea food one (it is popular, so book as soon as you arrive), it was excellent! Do go on an empty stomach - we had a big lunch so couldn’t manage all the food. We also used the SPA services - the massage was excellent.

Stayed one week in October. This is my third visit to this hotel. Overall the hotel is very nice and we were very happy with our stay. We were given a very good room with a separate living room. The rooms are clean, big and carpeted. The service; reception, restaurant, housekeeping were also great. The food is plenty and delicious. So I would like to thank all the staff one more time and would recommend this hotel to anyone ho would like to visit Kemer.

My husband and I had a great stay at the Asteria Hotel Fantasia. The room was large and clean, with all the necessary amenities in the room itself and the bathroom. The nightly entertainment was very impressive and the hotel employs great dancers. We didn't spend a lot of time in the pool as the weather was getting cold but it is large and there are enough chairs for people to lay out comfortably. We particularly enjoyed the game room which was empty most of the time. The only thing we didn't love was the food. There was a huge variety but the quality wasn't great. We felt it could be improved upon quite easily with some higher quality ingredients. Overall we had a great trip and would stay at the Asteria Hotel Fantasia again.

We enjoyed our stay at Asteria Fantasia very much! From the moment we came to last minute everybody at the hotel did their best for us! Thank you to all!

Although the hotel was great, the problem we found was the language barrier, hardly anybody spoke English and when someone spoke English it was poor quality , all the hotel staff spoke was Russian.

This is an excellent hotel for the price. I particularly enjoyed the beach, food, and spa. Staff was very friendly and attentive. I would come back here for sure.

Amazing experience