The Norm Oriental Kemer

Horrible service I wanna refund all my money

Unfortunately not a good stay one party wax asked to vacate room even though he had kids as issue with payment .. there was none but even upgrade didnt help. Food not much turkish mainly russian . No sense of queung if you have manners you will get no food or drink you will just be ignored 16 if us went through various agents but none will return

This is not a 5 star hotel. They are lying to hotels.com and therefore to any potential hotels.com visitor It is barely a 2.5 star. Do not book it if you expect comfortable beds, soft linens, pleasant smelling rooms, or delicious - or even decent tasting - food. (In Turkey, where most food is fresh and scrumptious!) Their management insists that because it is all inclusive it is 5 star. That is not how hotel ratings are assigned and is total fraud. They would not refund us or change our reservation when we realized we were in a post-Soviet era horribly failed attempt at being “high end”. Hotels.com attempted to work with the hotel to address our concerns but to no avail. Note: I have never once written a negative hotel review. This place is terrible. The gym equipment is at least 25 years old. The food is stale and tasteless. The common spaces are not properly climate controlled. The rooms - the non renovated ones AND the newly renovated ones - are tastelessly decorated and uncomfortable.

Tüm otel ekibi çok güler yüzlü ve yardımseverdi tatilimiz boyunca çok güzel karşılandık.

Tekrar konaklamak tatil yapmak isterim fevkalade memnun kaldık

Fin de saison au soleil et les pieds dans l'eau. Très belle piscine et belle plage. Nourriture OK pour un All Inclusive mais nous avons été étonnés que le personnel nettoie le restaurant pendant les repas (pas trop hygiénique!). Très grand complexe, très propre mais fin de saison. Nous avons demandé de passer d'une suite à une chambre standard pour être proche de la plage. Les chambres standards sont grandes mais un peu vétustes (sommier du lit enfoncé - on nous l'a changé - sanitaires pas top). Alcool à gogo pour les russes qui sont la majorité des clients. Camyuva à échelle humaine à côté de Kemer qui souffre un peu du tourisme de masse. Très contents de notre séjour.

Resort is ok, swimming pool area is very nice, beach is good, sand is rocky, drinks are ok, rooms are very very nice, better then expected, main restaurant is also better then expected. Nightlife disappointing. Just 1 music show, and night disco for 2 nights in a row, club was completely empty. Night disco is indoors and there is no nighttime seaside bar. For those looking for a nighttime, this is not the place.

sehr kalte Speisen

Sin lugar a dudas el peor hotel que me he quedado, hicimos reserva por 5 noches y la tercera nos fuimos y agarre otro hotel. Super sucio, habitación el aire no funciona, sabanas sucias, alfombras viejas, parece 1980 Personal muy rudo, comida muy baja calidad, no les recomiendo quedarse ahi, pérdida de dinero y mal rato

Oteli sevdik ve memnun kaldık. Genel olarak otel odaları eski, eşyalar eski ancak gayet sıcak ve ferah oda yapıları, biz beğendik. Oda, banyo temizliği gayet iyiydi ancak nedense odadaki kullanılan fincanları günlerce değişmediler. Restoran, bar, cafe alanları gayet güzel, oturmaktan keyif alacağınız ortamlar. Yalnızca snack bar gibi yiyecek alabileceğiniz alanlar 4te kapatılıyor sonrasında 7ye kadar beklemeniz gerekiyor. Havuz ve sahil alanları güzel ve temizdi, doluluk olsa da hep yer bulabildik. Otel büyük bir yeşil alana sahip ve yürüyüş yapmaktan keyif alabilirsiniz. Yemekler konusunda birçok çeşit var, biraz tatları tam tatmin edici gelmedi bize. Bunu belirttiğimizde de oldukça ilgilendiler ve küçük bir ikram kutusu hediye ettiler. En çok hoşlanmadığımız nokta tüm cam bardakların lekeli olmasıydı, 5 gün kaldık ve gün boyu kullandığımız her bardakta benzer sorun vardı. Temizlenmemiş kalıntıları görmek, iştihamızı kaçırdı biraz. Çalışanları genel olarak çok ilgili ve güzel yüzlüydü, her zaman sorun çözme odaklı davrandılar. Akşam yemek sonrası gösteri ve canlı müzik oluyor, değişiklik olması açısından güzeldi.

Nice hotel area and amenities, good "all inclusive" with variety of food, friendly and nice staff, good dance shows in the evenings, live music, live saxophone. Bonus: lots of cats! Didn't like: rooms furniture looks dated, needs some renovation. Room cleaning could be better: few times they started, but forgot to finish something in the room.

Firstly, for any Brits considering this hotel a note that it is used, in the main, for Russian package holidays. That's not necessarily a problem, it just depends what you like from your holiday. At check in we were given our room number, told how to get to it & informed that, despite our late arrival, we could get food if we wanted. That was pretty much it - we had to enquire later about other things. The room was large with a good aspect - a view of the mountains & sea. It also had a good sized balcony. In regards to the room the negatives were that the balcony door handle was broken & difficult to use and there was sometimes a damp type smell in the bathroom. The maid service we experienced was not great - in 9 nights our sheets were definitely not changed (except for one pillowcase!!). When 'cleaning' (making bed, changing towels, emptying bins & rinsing glasses) the room the door was left open - the bedroom area & bathroom were the other side of a wall (completely out of sight of the entrance area which was where most of our belongings were). This AI hotel is advertised as having 3 A La carte restuarants - you only get to use 1 free of charge during your stay, you pay for additional visits. We loved the big swimming pool. The pool bar & staff were great too. We also liked that there was direct access to the shingle beach. Plenty of umbrellas were provided in all areas for shade.

All staff are very friendly and helpful

Room cleaning was not good. Only beds and towels. Once they even left door open! Food was regular. But barmens were really good! Mert and his team very quick! Pool is vonderful! Night show were nice!

Etablissement d'une propreté irréprochable. Chambre faite chaque jour. Personnel de service (Bar 24/24 - Main Restaurant etc, accueil de nuit) souriant, constamment à votre écoute. Un bé-mol avec l'accueil de jour dont nous avons eu besoin deux fois et à chaque fois personnel renfrogné. Piscine somptueuse. Animation musicale chaque soir (hyper agréable quand la chaleur diminue un peu). Mer à 29° et plage "réellement" privée

Eski bir otel olması ve temizlik ve oda şarrları süpee olmamasına rağmen beklediğimizin üZerinde bir çalışan ilgi alakası olması tatilimizi güzel geçirmemizi sağladı. Kızımız da oldukça memnundu.yemekler çok çeşitli bol fakat çok süper lezzetli değil ama idare eder. Bu dönemde fiyatına göre güzel bir hizmet.

Récupérer des aléas de ces deux dernières années dans un cadre adapté et idyllique. se laisser porter par le planning déjeuner, plage, repas, spectacle, soirée ... Propreté des lieux et attentions du personnel à l'égard des touristes remarquables.

Stay was good- few Russian staff were rude with foreigners at cafes and must be guided - Turkish staff were extremely polite- More English based activities are appreciated

Разнообразная и вкусная еда. Напитки к сожалению не высокого качества. Большой пляж. Сосновый воздух. Помпезное убранство номера с бархатными стенами. Каждый вечер- живая музыка. К сожалению не работали рестораны а ля карт, боулинг и бильярд.

Отель оставил самые приятные и теплые впечатления! Понравилось все! Сервис и клиентоориентированность данного отеля-высшего уровня! ( поверьте, мы знаем толк в сервисе) Буквально с первого шага нас окружили вниманием и заботой ( благодарим Али и ребят с ресепшн), дали отличный большой номер с боковым видом на море. В номере всегда чистота, белье и полотенце меняют ежедневно, персонал клининга очень дружелюбный и ответственный. В отеле чисто. Питание в отеле очень качественное, все продукты свежие и вкусные. Особенно хочу отметить работу официантов-профессиональные, быстрые и предупредительные, они ежедневно окружали нас заботой и вниманием, вне зависимости от смены, чувствуется высокий уровень подготовки персонала! Отлично и быстро работают бармены, девочки в основном баре (Малика и ее напарница), а уж работа ребят в вечернем баре рядом с диско- это просто бармен-шоу! Мы просто любовались, когда бармен делал коктейли! Всегда быстро, качественно и очень красиво! Молодцы! Хочу поблагодарить старшего менеджера анимации за отличный подбор шоу-программ и всю команду аниматоров за вечерние мероприятия-правильный выбор музыки не оставлял шансов отсидеться за столом, на дискотеке танцевали все, независимо от возраста! Очень понравилось шоу "Ночной клуб" и диджей Ясин! В целом, все сотрудники отеля делают все и чуточку больше для того, чтобы отдых гостей удался! Мы благодарим Вас за это и надеемся, до новых встреч! С уважением, Дарья и Маргарита Богатыревы.