Comfort Inn & Suites Memphis East

The rug was nasty The laid out bed was nasty it had trash under the lit out bed it had a big nasty spot in the lead out bed I was itchy I had to bring cleaning stuff from my house to clean the restroom up it wasn't good at all The breakfast sausage was fake

The area did not seem very upscale but we had no problems. Upon checkin we were given a room that reeked of smoke, was worn, and had a dirty bathroom. We immediately went back to the front desk, primarily because of the smoke smell. While not apologetic, she moved us immediately. The second room was on a floor that appeared to have been renovated. It was nothing fancy but perfectly fine.

Nothing.

We had to change 3 rooms because the first room the refrigerator didn’t work and also had a terrible scent in the room. The second room the TV didn’t work even after a worker tried to fix it. The third room was nasty as you can see in those pictures.

Well kept property

Was a very comfortable stay

Room was pretty clean and everything worked

Staff was helpful; room was good; only drawback is hotel location-not in a particularly desirable part of town

The property is in the process of being completely remodeled on the inside...so everything is new and very clean. Reasonably priced and the staff was very pleasant and helpful.

Breakfast smelled bad, tasted old

All good. The only thing I found wrong was the pool was closed for renovations. Breakfast was good. Staff was good about refilling things like the eggs, potatoes and sausage but had to ask them

It was just ok.. kinda old needs an upgrade but it was clean. The staff was very helpful and friendly

Property is obviously under renovations. Room was clean. Soap dish in shower was broken and had dangerous sharp edges on it. I reported it as soon as I noticed but was not offered another room. Breakfast was terrible. Stayed at another Comfort Inn in Nashville that was excellent.

Mold on ceiling- bugs in light - room phone didn’t work- no batteries in remote- no working pool

It was good

Very clean front desk very helpful and nice

I received an email saying that the hotel could not honor my reservation through Hotels.com: "We wanted to let you know that, unfortunately, Comfort Inn & Suites cannot honor your upcoming booking on 11/8/2024. Occasionally, properties have to change or modify bookings unexpectedly. We know that this is disappointing. Comfort Inn & Suites (2573) has proposed an option for you at no additional cost – details are available below" Before I made my decision, I contacted Hotels.com to see if this would allow me to get a refund, because I chose this hotel for specific reasons, and Hotels.com said I could get a refund. I HAVE BEEN TRYING FOR 5 MONTHS to get the refund posted to my cc. Hotels.com said that they have contacted the hotel several times requesting the refund. I DID NOT GET TO STAY AT THIS HOTEL, NOT MY FAULT, AND I DID NOT GET A REFUND. If I get contacted about the refund, I will take down this horrible review.

Staff was great and friendly but I had ants in my room

The mirror in the bathroom was unique. Extra towels provided promptly.

Termites were crawling out of the light fixtures. I have video. They infested the bed.