Comfort Inn & Suites SW Houston Sugarland

Indoor pool was closed and clearly has been for a while. The exterior is in very poor shape. The hotel is right on a highway so it’s loud. They have a security gate around the building they keep the parking lot locked from 11-6 as the area is not very safe according to the man at the desk who was very nice. There’s several broken down cars in the parking lot. The interior of the room smelled strongly of mildew and weed. This seems to be the theme at many of the “choice” hotels lately. We will need to find another brand to go with for sure

The reception staff was rude and disrespectful

The hotel is nothing of what the pictures shows. Beds were extremely uncomfortable, room and hotel smelled of old smoke and pet urine. Strange activity was going on amongst the other guests and it honestly seemed as if it was a halfway house.

Great customer service

Beds dirty full of crumbs or something! Cockroaches on tables not enough towels for guests and when asked for extra towel they told me there was none!!!! And to top it off didn’t return my id and they never answer the phone.

Parking was convenient and room was clean and well furnished. Snack bar was stocked and had many options. Definitely would return.

My expreience wasnt bad but it wasnt the excellent either i would say average.

The property was unclean and the parking was very sketchy. We needed a extra towel and they told us they don't have extra towels. My deposit still hasn't been refunded to me. The front entrance was the only nice area of the property

It's a very unsafe place to spend the night. The first night my friend's car was hit in the parking lot and they didn't help her at all. Another person's car was stolen from the same parking lot.

Good and clean

Only got 3 Lamps for light source for the room, got fat god damn roaches, super nice staff tho

Roaches and unhygienic practices

*

I had a room on the 1st floor, it was clean & comfortable but it had a slight mildew odor. I think the property is used as a transitional house die to the looks of some guests. Staff was great and Id consider staying again.

Not the nicest

not good

THIS IS NOT A SAFE LOCATION. Located Right next to the freeway. A car got all their tires stolen overnight from the hotel parking lot. My bed was broken. Room smells. Staff are friendly. Breakfast was decent (scrambled eggs, sausage, cereal, waffles, fruits, yogurt, coffee) Just spend a little more and book somewhere safer.

They had roaches

Good but the elevator needs to be fully checked

This place would get 0 stars if it were up to me. This place was absolutely disgusting. I walked in to roaches greeting me at 2am. I stayed until I could find another accommodation. Which I did but I couldn’t check in until 2pm that morning. So we sat up all night trying not to fall asleep because roaches were everywhere. While I waited for my new hotel to get ready, I bought some food. I sat at the desk and like 10 roaches came crawling from out of I have no idea where and tried getting in my food. I had to throw my food away. I told the staff and they said they didn’t know if they had permission to refund me. I contacted hotel.com and was told I could refund 1 of the three days. I contacted Texas Health and Safety Department. I showed them the recording. I even showed them my health records showing I’m allergic. Don’t go there the online photos are deceptive. That is the most digusting place I ever been. I mean I have seen a few roaches but this place has an infestation.