Crowne Plaza SAN ANTONIO AIRPORT by IHG, an IHG Hotel

Elevators always broken and Ice machines on random floors and don't always work. Staff is nice but manager is not as friendly.

We enjoyed our stay!

I normally do not write reviews, but my husband thought that I should this time. Let me first say that the hotel staff was awesome. Very nice and polite. We were celebrating our anniversary in San Antonio from Florida, so we were excited to visit Texas. I have always had a great experience with the Crowne Plaza, but the price should have been my first clue. Though I was not impressed with the neighborhood or the outside maintenance, the hotel was inviting and pleasant. However, I was not pleased with the cleanliness of the lobby furniture. My biggest disappointment was the size of the beds and the bathroom. Both were EXTREMELY small. Though we dealt with the bed size, the bathroom was terribly small and outdated. My husband is extremely tall, so needless to say - it was not the best situation. For an overnight stay, maybe. A special occasion? Pay the extra money and stay in a Riverwalk Hotel. Sidenote: The hotel will take you 3 miles wherever you want to go. That's great. You also receive free shuttle to and from the airport.

Overall good experience but not happy the hot tub wasn’t working for the second time i’ve stayed here i. last year!

We waited for the shutte 34 minutes for the cust service rep at front desk to say driver is busy. Basically said tough, and he's busy at the hotel, that's 5 minutes away from the airport. Needless to say, we took a Lyft. Shuttle doesnt run until 6AM, so if you have a flight early, forget it. Glasses in resturant dirty. Just turned off, not a good pick, disappointing for a Crowne Plaza. Manager tried to make it right, sadly the tone was already set.

The check-in process took a long time (10 minutes). Training a new staff member, who didn't know at all what she was doing. Had to run the credit card through twice. Had to fill out redundant paperwork with name, email, phone, vehicle license number, even though I have been an IHG Club member for 10 years. I was not offered a bottle of water. No water in the room. WiFi would not connect, even with the correct passcode entered.

Good area

Pool was closed with no notice, overall a good experience

safe and quiet, with good staff, services.

It was one of the worst experience I had!, they did not do our room one night so no soap, no shampoo, no clean towels and they did not do the room! Is this a Crowne Plaza Hotel??? Very bad experience!!!

Great

uff

We stay here often but this time the bed was very uncomfortable.

I Loved the staff here they were really helpful.

It was great, everything was in good condition, employees were very helpful, location it’s great

Excellent

Location to Army base and food was convenient. The bed was comfortable, stayed 5 days visiting son in Navy Medical School. The pool was cold to me being from Florida and hot tub was perfect. Easy access to get into parking lot and they have covered and non covered parking. They have snack choices and restaurant on site

It is an old building. The rooms are not the best and the bathroom is outdated and grimy.

Property is "OK" but public areas in the room floors requires cleaning. Rooms Ok, but not really clean. Outside facilities look really outdated.

Excellent service and kind staff, very clean, and breakfast waitress Karen made us feel at home each morning.