Holiday Inn NEW YORK CITY - WALL STREET by IHG, an IHG Hotel

Staff was nice. Room is very small. Pillows are uncomfortable and the shower curtain does not block the water so bathroom floor gets soaked.

We have been staying there for the last 3 years and the staff is the best part! Always so accommodating and nice! The front house manager, Justine is the best! Truly, the staff is what keeps us coming back! Hoping they finish renovations soon where we can access the gym with our key(instead of taking time away from the front desk to open it for us) and a working ice machine with water and sanitary wipes in the gym would be great.

Next to transit, easier to get around

Great area! Room was very small, but I guess that's par for the course in NYC. Staff was helpful but it's clear this hotel is understaffed as a whole.

Cleanliness needs major improvement. First time in NYC, was worried about having a low floor room but that was fine, rather waking up to the sound of machines (laundry?) running within the facility. Carpets in the room were disgusting along with strong stench. Front desk personnel were nice with holding our bags while away.

Staff was great,

Showers should be working properly

Room had an unpleasant smell and AC unit was very loud. It was doable as I didn’t spend much time in the room.

It was good service just takes a while for the security deposit to come back into my account

Incredible place to stay!!

The smell of the lobby was fantastic and a great first start of the stay at the hotel

My stay at this property was extremely disappointing. The check-in was a disaster, as the room I received was completely different from what I have been described. by a central reservation person I contacted prior to booking through Expedia who confirmed for a room with a king bed and a sofa bed where I was given a standard room with a single king bed, leaving two adults to share it for four nights. The front desk staff was confrontational and dismissive, insisting the mistake was not their fault. The issues continued throughout my stay. The hotel was out of basic amenities like coffee and creamer. On my last night, I was woken up at 2 a.m. by excessive noise from the room next door. I had to call the front desk twice before someone came up to attend. The noise persisted throughout the whole night. I would not recommend this property to anyone given my experience.

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Excelente ubicación, encantada y buen servicio. Cerca de todo y muchas opciones de alimentos y entretenimiento. Gracias por todo, nos vemos pronto.

The room didn’t have microwave or the refrigerator which most of the stays now are equipped with. Also there was very little extra space in the room.

No airport shuttles or free breakfast

This hotel is a hidden gem. An excellent value in the financial district with easy access to so many subway lines you can quickly get anywhere. Rooms are smallish but comfortable. Great beds. Really a great value.

Pretty small as others have said, but it was in such a convenient location that was no problem for us. We got back around 11PM twice and midnight once and it felt safe enough to walk around that area. Not a ton of enthusiasm from night desk person (but that's a hard role). Great energy from all other staff we interacted with.

It was quiet, clean, and very peaceful. Would recommend to anyone.

Great location! Felt safe and enjoyed my stay.