Sonesta Select Detroit Novi

Clean

Staff was helpful and room was clean and spacious for the three nights I’ve stayed. Outside noise from parking lot and other rooms do leak through the walls but it was not a major issue. Would stay again.

Bed looked like someone slept there just before we arrived. Room phone not connected to phone line. All 3 dispensers: Shampoo, soap, conditioner were empty. Only one full size towel. Super slow drainage in the bath tub. Attendant with attitude not to help and doubt us and what we said. Didn’t refund us in checkout back the $100 security deposit.

Friendly Staff and Service

Great place to stay as a not too far distance from a concert in Detroit and so much more affordable than downtown. It’s got several great restaurants not far from it and it’s close to the highway too.

They could use some modern furniture in the rooms. We were disappointed the pool was closed during our stay.

A

Never would like to stay at this hotel Smelly bed and pillows - don’t suggest at all.

Great stay

Quiet property close to tons of shopping and dining options.

This is one of the few hotels with a balcony option. If you get a balcony room at the back there is a beautiful pond that it over looks. My boyfriend and I enjoy staying here for the cleanliness and affordability and of course the balcony!

In the heart of a commerce area.

OK, so I knew going into it that it wasn't a 5-star hotel. That being said, there were some areas of concern if you, the reader, are wondering about this hotel. First off. It is old and in desperate need of a renovation. If a microwave in the room is important to you, ask if the room has one before you leave the front desk. Mine did not. Come to find out, other rooms did. The room was fine, but as mentioned. very dated. It had a fridge which did come in handy. The TV was at least 15 years old. One of those first generation flat screens that weighed 50 pounds.The cable system with the 10.1 and 10.2 channels was not user friendly. Bed was comfy.. Pillows a little too soft for my liking. The couch was a nice touch, aside from the stains. Now lets talk about the amenities. The "Fitness Center", if that's what you want to call it, amounted to a treadmill, a stairclimber and a set of dumbells. The pool seemed nice, though I didn't try it out. The continental breakfast seemed decent, though I opted out of having any. Again, the hotel is dated, but overall, if you're looking for someplece decent to lay your head, this place will do just fine.

Enjoyed my stay

The staff was friendly and helpful.

While on the proprerty. People were asking for body wash, shampoo and conditioners. It’s seems no one had either

When we first checked in we was sent to an uncleaned room. We was upgraded to a better room for the mistake

Terrible hotel - I will never stay here again. They charged me a pet fee when I never brought any dog in the hotel room. When asked about it they said they had video proof but refused to provide it. I spent 3 weeks trying to get ahold of the manager via phone and he avoided every phone call using his staff to say he was not in at the shift I was told he would be present at the hotel. I do NOT recommend this hotel ever as you won't be able to challenge any supposed "fees" that they decide they want to add on with no proof whatsoever.

Very nice stay

Customer service was terrible Comfortable bed, furniture was old, no continental breakfast and NO microwave in rooms