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Alisa Luxury Cruise
Others
9.2
/10
Exceptional
68 reviews
What Guests Say About Their Stay
Ahyoung
10.0
/ 10
The staffs were really kind and passionate. Especially Nancy Hoa helped me manage my schedule. The view was nice, and the programs were unique.
Verified traveler
10.0
/ 10
Excellent Cruise! 5 Stars. Staff were professional, cruise rooms were clean. Nancy and Anna were nice to work with via contact information provided. Highly Recommended!
Verified traveler
10.0
/ 10
Took the 2D1N trip on Alisa and loved the activities planned out. Food served was delicious as well. Service was impeccable! We had run into some trouble with our room but Anna followed up with us continuously to ensure we were given the utmost care and arrangements were made immediately so that we will be able to enjoy our stay fully on Alisa cruise! Also, we would like to thank both James, Alex and their crew for making us feel so welcomed and making our anniversary so much more special :)
In the Area
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Gate 16 Tuan Chau Port, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
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Available Room Types in Alisa Luxury Cruise
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What's around Alisa Luxury Cruise
Gate 16 Tuan Chau Port, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam
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Discover More About Alisa Luxury Cruise
Location
Alisa Luxury Cruise is a accommodation in a good neighborhood, which is located at Tuan Chau Ward.
About Alisa Luxury Cruise
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Alisa Luxury Cruise exclusively for you.
Alisa Luxury Cruise is a accommodation with great comfort and excellent service according to most accommodation's guests.
Get precious and unforgettable moment during your stay at Alisa Luxury Cruise.
All facilities in Alisa Luxury Cruise
Others
Hotel Services
- Laundry service
- Express check-in
- Tours
- Wedding service
- Luggage storage
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
General
- Reception hall
- Lockers
- Refrigerator (shared)
- Smoking area
- Fireplace in lobby
- Rooftop terrace
- Terrace
Business Facilities
- Meeting facilities
- Meeting rooms
- Conference room
- Business center
- Conference rooms
- Computer station
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Coffee shop
Things to Do
- Karaoke
- Spa
- Barbecue
Transportation
- Limo or town car service
- Area shuttle with surcharge
Food and Drinks
- Bar
- Snack bar
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Alisa Luxury Cruise
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: VND 2200000 per vehicle (one-way)
- Credit card charges are subject to a surcharge of 2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Christmas Eve (December 24) Gala Dinner per adult: VND 840000
- Christmas Day (December 25) Gala Dinner per adult: VND 840000
- Christmas Day (December 25) Gala Dinner per child: VND 840000 (up to 10 years old)
- Gala Dinner on January 24 per adult: VND 840000
- Gala Dinner on January 24 per child: VND 840000 (up to 10 years old)
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests must email a copy of their passport to the property immediately following booking their reservation. Guests who do not provide their passport details at least 24 hours in advance of arrival will be denied boarding by the Maritime Association. Guests must arrive at the cruise departure location by 12:15 PM: Dock 16, Tuan Chau Maria Island.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
11:00 - 11:30
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 11:00 - 11:30 - to 10:00 |
Available rooms at Alisa Luxury Cruise | 22 |
Number of floors in Alisa Luxury Cruise | 4 |
Another facilities in Alisa Luxury Cruise | Laundry service, Express check-in, Tours, Wedding service, Luggage storage |
Frequently asked question in Alisa Luxury Cruise
What are available facilities at Alisa Luxury Cruise?
There are top facilites at Alisa Luxury Cruise such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Alisa Luxury Cruise?
The standard check-in time at Alisa Luxury Cruise is starting from 11:00 - 11:30 while the latest check-out time is at Before 10:00
What is the star rating of Alisa Luxury Cruise?
Alisa Luxury Cruise is a 5.0-star hotel.
How many floors does Alisa Luxury Cruise have?
Alisa Luxury Cruise has 4 floors.
How many rooms are available at Alisa Luxury Cruise?
Alisa Luxury Cruise has 22 rooms in total.
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More Reviews from Other Guests in Alisa Luxury Cruise
Overall Ratings & Reviews Alisa Luxury Cruise
Other sources (68)
9.2
Exceptional
From 68 reviews
Cleanliness
9.2
Room Comfort
9.2
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Alisa Luxury Cruise
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
4.0
/10
Reviewed 174 week(s) ago
Hotels.com verified review
First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich.
Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny pool on the boat rather than staying. At night all ships stop and you realise you are surrounded by over 12 boats and hear their party music and all that… We imagined a more quiet experience.
The other thing is the boat itself. Condition isn’t great, the rooms are not really clean (dirty bedsheets etc), some things are just broken, missing blind on the bathroom door prevented privacy, we had empty soap containers, etc…
The staff often evacuates the rubbish from the kitchen through the hall and the floor gets really messy, even when your bags are there (we were told to take the bags out of the room two hours prior we disembarked).
We booked two connecting rooms and payed over 700 USD. We felt this is an extreme overcharge for what we got.
I would look for other alternatives.
Read More
Ahyoung
Leisure Family
10.0
/10
Reviewed 303 week(s) ago
Expedia Group verified review
The staffs were really kind and passionate. Especially Nancy Hoa helped me manage my schedule. The view was nice, and the programs were unique.
Dan
Leisure Family
8.0
/10
Reviewed 308 week(s) ago
Expedia Group verified review
First, there are 2 cruises: Luxury which can be compared to coach class on an airline and Premier which is like business class. The Alisa vessels use a lot of dark wood in the interior so they are not as bright as regular cruuse vessels. The food was good but be very aware that they are very time regimented and stick to their time schedule for meals and all activities. Matresses were quite stiff compared to Anerican-based cruise ships. Otherwise, we had a good time on our 2 night cruise (most of the passengers are there only for 1 night and we were the only Americans on that sailing...as well as opting for the 2 night package).
Read More
Kira
Leisure with Friends
8.0
/10
Reviewed 315 week(s) ago
Expedia Group verified review
Overal clean and nice cruise. Staff was very nice. Activigiy were very short but organized. Good experience overall.
Verified traveler
Business Family
10.0
/10
Reviewed 326 week(s) ago
Expedia Group verified review
Excellent Cruise! 5 Stars. Staff were professional, cruise rooms were clean. Nancy and Anna were nice to work with via contact information provided. Highly Recommended!
Verified traveler
Leisure Family
6.0
/10
Reviewed 326 week(s) ago
Expedia Group verified review
Overall quite good cruise. There was a group of chinese tourist on our boat and so most of the instruction was given by their tour guide in chinese, including spring roll class and tour of the cave, hence we did not understand most of the tour and events on the boat unfortunately and was not able to enjoy it to be best we could like the last time I did the tour with a different company where all the passenger was English speaking. Also, it didn't go to the fishing village where the local people are, as I don't recall seeing that. The activity is a little bit lacking, but if you like relax with nothing much to do then this is the right cruise. Otherwise it would have been a nice 2d1n event. The Rep that helped with the booking, Nancy, was great though and she speaks English and responded super fast, making sure we are booked on the car and the cruise.
Read More
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
Took the 2D1N trip on Alisa and loved the activities planned out. Food served was delicious as well. Service was impeccable! We had run into some trouble with our room but Anna followed up with us continuously to ensure we were given the utmost care and arrangements were made immediately so that we will be able to enjoy our stay fully on Alisa cruise! Also, we would like to thank both James, Alex and their crew for making us feel so welcomed and making our anniversary so much more special :)
Read More
Lorna
Leisure with Partner
10.0
/10
Reviewed 349 week(s) ago
Expedia Group verified review
Great communication and service throughout the experience. We were picked up at our hotel and rode in a comfortable bus to and from the port. The ship was well-appointed and comfortable. We had a couple of small problems with our room that were solved quickly. Staff was professional and knowledgeable as well as fun and energetic. We have already recommended this cruise company to several friends.
Read More
Shane
10.0
/10
Reviewed 362 week(s) ago
Hotels.com verified review
The customer service of the cruise staff was exemplary. A larger range of activities would have been nice. However, the 2 night cruise was perfect in terms of time on the bay. One night would not have been enough. The food was also very good.
Neil
8.0
/10
Reviewed 372 week(s) ago
Hotels.com verified review
Halong Bay is an experience not to miss. Alisa Cruises offered a small and compact ship offering all expected amenities
The food on board was stunning and the staff very inclusive and friendly
The cabins were basic with very hard beds
The on cruise excursions were well thought out and enjoyable although it reminded me why we don’t go on cruises. All a little bit too organised
Felt there was too much hanging around waiting to get on board and coach back to Hanoi. Slightly annoying having half hour toilet break each way at a local superstore trying to force local products on you.
Overall very enjoyable and would recommend although the boat we were on wasn’t the one built in 2017 as advertised
Read More
Suet Yin
8.0
/10
Reviewed 386 week(s) ago
Hotels.com verified review
Our overnight stay with Alisa Cruise was lovely! Our tour guide Robert was nice and helpful in answering all our questions with regard to the cruise or the history behind Halong Bay. The crew was a friendly bunch! The ship was stunning and the view of Halong Bay from our room's balcony as we cruised around was simply breathtaking! There were many activities for us to take part in, e.g the cave visit and the kayaking was incredible. However, due to the packed structure of the cruise's programme, there wasn't much time for us to relax in our own rooms and fully enjoy the whole cruise experience. Nevertheless, it truly was a one-of-a-kind experience in one of the most beautiful sites on Earth!
Read More
S
8.0
/10
Reviewed 388 week(s) ago
Expedia Group verified review
Getting to the cruise point was abit difficult as there was no clear directions. However the cruise itself was lovely.
The food for both lunch and dinner was amazing. However breakfast was quite average. The only let down was that the air conditioning in my room was not working.
Verified traveler
10.0
/10
Reviewed 390 week(s) ago
Hotels.com verified review
A lovely time on boat with Alisa Cruise ! Everything was great especially the food and people on boat. All are very friendly and good young looking people. Our room was on the 2nd deck so we got a big view which was really pleasant to me for my morning favorite " morning coffe time" . Itinerary would be perfect if can extend longer but over all very pleasant stay.
Read More
Verified traveler
10.0
/10
Reviewed 391 week(s) ago
Expedia Group verified review
The accommodations were comfortable and spacious. The staff was very friendly and they kept the vibe upbeat. Food was great!
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
We enjoyed the trip and cruise very much. Alisa is nicer than 5 star hotels in all over Vietnam. Staff worked hard and honest. Food tasted very good and attractive itinerary. We love Alisa very much and thank you Mr. Kenny Lee for your kind support.
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
Perfect and Alisa must be on top qualified boat of 5 star in Halong Bay. We were very satisfied and happy with all. Very beautiful boat and excellent food and cabin
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
We were recommended this cruise through some of our friends and felt happy to enjoy our great on this lovely boat. Everything was smoothly and exceeded our expectation. The Alisa is the best cruise in Halong Bay and we felt proud of experiencing our time there. The cabin was spotless, comfortable. Staff was polite, friendly and hard working. Food were excellent. We must come back and strong recommend Alisa Cruise to all our friends
Read More
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
This was very good trip and we really enjoyed the Halong Bay experience. Tommy and his cruise member were fantastic and we would definitely give them a 5 stars for their brillant service.
Verified traveler
10.0
/10
Reviewed 395 week(s) ago
Hotels.com verified review
How happy we were with Alisa Cruise during our early summer vacation after Chinese new year. Our room was medium size but still have enough space for our need. It 's quite clean and neat so we had a good sleep.
Breakfast & Dinner were really good and really impressed with the cooking class demonstration
Verified traveler
10.0
/10
Reviewed 396 week(s) ago
Hotels.com verified review
No doubt this cruise will be perfect for couple like us. We made our choice after digging some research about this cruise. Since we traveled for our special anniversary we got pretty good extra offer including free transfer to the airport after our trip plus cake + flowers in our room were a special surprise. We were truly impressed with their professionalism and kind heart to give us such a beautiful room and most importantly beautiful moment and experience ever .
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Alisa Luxury Cruise
Other sources (68)
9.2
Exceptional
From 68 reviews
Cleanliness
9.2
Room Comfort
9.2
Service and Facilites
9.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Alisa Luxury Cruise
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
4.0
/10
Reviewed 174 week(s) ago
Hotels.com verified review
First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich.
Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny pool on the boat rather than staying. At night all ships stop and you realise you are surrounded by over 12 boats and hear their party music and all that… We imagined a more quiet experience.
The other thing is the boat itself. Condition isn’t great, the rooms are not really clean (dirty bedsheets etc), some things are just broken, missing blind on the bathroom door prevented privacy, we had empty soap containers, etc…
The staff often evacuates the rubbish from the kitchen through the hall and the floor gets really messy, even when your bags are there (we were told to take the bags out of the room two hours prior we disembarked).
We booked two connecting rooms and payed over 700 USD. We felt this is an extreme overcharge for what we got.
I would look for other alternatives.
Read More
Ahyoung
Leisure Family
10.0
/10
Reviewed 303 week(s) ago
Expedia Group verified review
The staffs were really kind and passionate. Especially Nancy Hoa helped me manage my schedule. The view was nice, and the programs were unique.
Dan
Leisure Family
8.0
/10
Reviewed 308 week(s) ago
Expedia Group verified review
First, there are 2 cruises: Luxury which can be compared to coach class on an airline and Premier which is like business class. The Alisa vessels use a lot of dark wood in the interior so they are not as bright as regular cruuse vessels. The food was good but be very aware that they are very time regimented and stick to their time schedule for meals and all activities. Matresses were quite stiff compared to Anerican-based cruise ships. Otherwise, we had a good time on our 2 night cruise (most of the passengers are there only for 1 night and we were the only Americans on that sailing...as well as opting for the 2 night package).
Read More
Kira
Leisure with Friends
8.0
/10
Reviewed 315 week(s) ago
Expedia Group verified review
Overal clean and nice cruise. Staff was very nice. Activigiy were very short but organized. Good experience overall.
Verified traveler
Business Family
10.0
/10
Reviewed 326 week(s) ago
Expedia Group verified review
Excellent Cruise! 5 Stars. Staff were professional, cruise rooms were clean. Nancy and Anna were nice to work with via contact information provided. Highly Recommended!
Verified traveler
Leisure Family
6.0
/10
Reviewed 326 week(s) ago
Expedia Group verified review
Overall quite good cruise. There was a group of chinese tourist on our boat and so most of the instruction was given by their tour guide in chinese, including spring roll class and tour of the cave, hence we did not understand most of the tour and events on the boat unfortunately and was not able to enjoy it to be best we could like the last time I did the tour with a different company where all the passenger was English speaking. Also, it didn't go to the fishing village where the local people are, as I don't recall seeing that. The activity is a little bit lacking, but if you like relax with nothing much to do then this is the right cruise. Otherwise it would have been a nice 2d1n event. The Rep that helped with the booking, Nancy, was great though and she speaks English and responded super fast, making sure we are booked on the car and the cruise.
Read More
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 344 week(s) ago
Expedia Group verified review
Took the 2D1N trip on Alisa and loved the activities planned out. Food served was delicious as well. Service was impeccable! We had run into some trouble with our room but Anna followed up with us continuously to ensure we were given the utmost care and arrangements were made immediately so that we will be able to enjoy our stay fully on Alisa cruise! Also, we would like to thank both James, Alex and their crew for making us feel so welcomed and making our anniversary so much more special :)
Read More
Lorna
Leisure with Partner
10.0
/10
Reviewed 349 week(s) ago
Expedia Group verified review
Great communication and service throughout the experience. We were picked up at our hotel and rode in a comfortable bus to and from the port. The ship was well-appointed and comfortable. We had a couple of small problems with our room that were solved quickly. Staff was professional and knowledgeable as well as fun and energetic. We have already recommended this cruise company to several friends.
Read More
Shane
10.0
/10
Reviewed 362 week(s) ago
Hotels.com verified review
The customer service of the cruise staff was exemplary. A larger range of activities would have been nice. However, the 2 night cruise was perfect in terms of time on the bay. One night would not have been enough. The food was also very good.
Neil
8.0
/10
Reviewed 372 week(s) ago
Hotels.com verified review
Halong Bay is an experience not to miss. Alisa Cruises offered a small and compact ship offering all expected amenities
The food on board was stunning and the staff very inclusive and friendly
The cabins were basic with very hard beds
The on cruise excursions were well thought out and enjoyable although it reminded me why we don’t go on cruises. All a little bit too organised
Felt there was too much hanging around waiting to get on board and coach back to Hanoi. Slightly annoying having half hour toilet break each way at a local superstore trying to force local products on you.
Overall very enjoyable and would recommend although the boat we were on wasn’t the one built in 2017 as advertised
Read More
Suet Yin
8.0
/10
Reviewed 386 week(s) ago
Hotels.com verified review
Our overnight stay with Alisa Cruise was lovely! Our tour guide Robert was nice and helpful in answering all our questions with regard to the cruise or the history behind Halong Bay. The crew was a friendly bunch! The ship was stunning and the view of Halong Bay from our room's balcony as we cruised around was simply breathtaking! There were many activities for us to take part in, e.g the cave visit and the kayaking was incredible. However, due to the packed structure of the cruise's programme, there wasn't much time for us to relax in our own rooms and fully enjoy the whole cruise experience. Nevertheless, it truly was a one-of-a-kind experience in one of the most beautiful sites on Earth!
Read More
S
8.0
/10
Reviewed 388 week(s) ago
Expedia Group verified review
Getting to the cruise point was abit difficult as there was no clear directions. However the cruise itself was lovely.
The food for both lunch and dinner was amazing. However breakfast was quite average. The only let down was that the air conditioning in my room was not working.
Verified traveler
10.0
/10
Reviewed 390 week(s) ago
Hotels.com verified review
A lovely time on boat with Alisa Cruise ! Everything was great especially the food and people on boat. All are very friendly and good young looking people. Our room was on the 2nd deck so we got a big view which was really pleasant to me for my morning favorite " morning coffe time" . Itinerary would be perfect if can extend longer but over all very pleasant stay.
Read More
Verified traveler
10.0
/10
Reviewed 391 week(s) ago
Expedia Group verified review
The accommodations were comfortable and spacious. The staff was very friendly and they kept the vibe upbeat. Food was great!
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
We enjoyed the trip and cruise very much. Alisa is nicer than 5 star hotels in all over Vietnam. Staff worked hard and honest. Food tasted very good and attractive itinerary. We love Alisa very much and thank you Mr. Kenny Lee for your kind support.
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
Perfect and Alisa must be on top qualified boat of 5 star in Halong Bay. We were very satisfied and happy with all. Very beautiful boat and excellent food and cabin
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
We were recommended this cruise through some of our friends and felt happy to enjoy our great on this lovely boat. Everything was smoothly and exceeded our expectation. The Alisa is the best cruise in Halong Bay and we felt proud of experiencing our time there. The cabin was spotless, comfortable. Staff was polite, friendly and hard working. Food were excellent. We must come back and strong recommend Alisa Cruise to all our friends
Read More
Verified traveler
10.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
This was very good trip and we really enjoyed the Halong Bay experience. Tommy and his cruise member were fantastic and we would definitely give them a 5 stars for their brillant service.
Verified traveler
10.0
/10
Reviewed 395 week(s) ago
Hotels.com verified review
How happy we were with Alisa Cruise during our early summer vacation after Chinese new year. Our room was medium size but still have enough space for our need. It 's quite clean and neat so we had a good sleep.
Breakfast & Dinner were really good and really impressed with the cooking class demonstration
Verified traveler
10.0
/10
Reviewed 396 week(s) ago
Hotels.com verified review
No doubt this cruise will be perfect for couple like us. We made our choice after digging some research about this cruise. Since we traveled for our special anniversary we got pretty good extra offer including free transfer to the airport after our trip plus cake + flowers in our room were a special surprise. We were truly impressed with their professionalism and kind heart to give us such a beautiful room and most importantly beautiful moment and experience ever .
Read More
Number of reviews per page
20
40