First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich. Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny pool on the boat rather than staying. At night all ships stop and you realise you are surrounded by over 12 boats and hear their party music and all that… We imagined a more quiet experience. The other thing is the boat itself. Condition isn’t great, the rooms are not really clean (dirty bedsheets etc), some things are just broken, missing blind on the bathroom door prevented privacy, we had empty soap containers, etc… The staff often evacuates the rubbish from the kitchen through the hall and the floor gets really messy, even when your bags are there (we were told to take the bags out of the room two hours prior we disembarked). We booked two connecting rooms and payed over 700 USD. We felt this is an extreme overcharge for what we got. I would look for other alternatives.

The staffs were really kind and passionate. Especially Nancy Hoa helped me manage my schedule. The view was nice, and the programs were unique.

First, there are 2 cruises: Luxury which can be compared to coach class on an airline and Premier which is like business class. The Alisa vessels use a lot of dark wood in the interior so they are not as bright as regular cruuse vessels. The food was good but be very aware that they are very time regimented and stick to their time schedule for meals and all activities. Matresses were quite stiff compared to Anerican-based cruise ships. Otherwise, we had a good time on our 2 night cruise (most of the passengers are there only for 1 night and we were the only Americans on that sailing...as well as opting for the 2 night package).

Overal clean and nice cruise. Staff was very nice. Activigiy were very short but organized. Good experience overall.

Excellent Cruise! 5 Stars. Staff were professional, cruise rooms were clean. Nancy and Anna were nice to work with via contact information provided. Highly Recommended!

Overall quite good cruise. There was a group of chinese tourist on our boat and so most of the instruction was given by their tour guide in chinese, including spring roll class and tour of the cave, hence we did not understand most of the tour and events on the boat unfortunately and was not able to enjoy it to be best we could like the last time I did the tour with a different company where all the passenger was English speaking. Also, it didn't go to the fishing village where the local people are, as I don't recall seeing that. The activity is a little bit lacking, but if you like relax with nothing much to do then this is the right cruise. Otherwise it would have been a nice 2d1n event. The Rep that helped with the booking, Nancy, was great though and she speaks English and responded super fast, making sure we are booked on the car and the cruise.

Took the 2D1N trip on Alisa and loved the activities planned out. Food served was delicious as well. Service was impeccable! We had run into some trouble with our room but Anna followed up with us continuously to ensure we were given the utmost care and arrangements were made immediately so that we will be able to enjoy our stay fully on Alisa cruise! Also, we would like to thank both James, Alex and their crew for making us feel so welcomed and making our anniversary so much more special :)

Great communication and service throughout the experience. We were picked up at our hotel and rode in a comfortable bus to and from the port. The ship was well-appointed and comfortable. We had a couple of small problems with our room that were solved quickly. Staff was professional and knowledgeable as well as fun and energetic. We have already recommended this cruise company to several friends.

The customer service of the cruise staff was exemplary. A larger range of activities would have been nice. However, the 2 night cruise was perfect in terms of time on the bay. One night would not have been enough. The food was also very good.

Halong Bay is an experience not to miss. Alisa Cruises offered a small and compact ship offering all expected amenities The food on board was stunning and the staff very inclusive and friendly The cabins were basic with very hard beds The on cruise excursions were well thought out and enjoyable although it reminded me why we don’t go on cruises. All a little bit too organised Felt there was too much hanging around waiting to get on board and coach back to Hanoi. Slightly annoying having half hour toilet break each way at a local superstore trying to force local products on you. Overall very enjoyable and would recommend although the boat we were on wasn’t the one built in 2017 as advertised

Our overnight stay with Alisa Cruise was lovely! Our tour guide Robert was nice and helpful in answering all our questions with regard to the cruise or the history behind Halong Bay. The crew was a friendly bunch! The ship was stunning and the view of Halong Bay from our room's balcony as we cruised around was simply breathtaking! There were many activities for us to take part in, e.g the cave visit and the kayaking was incredible. However, due to the packed structure of the cruise's programme, there wasn't much time for us to relax in our own rooms and fully enjoy the whole cruise experience. Nevertheless, it truly was a one-of-a-kind experience in one of the most beautiful sites on Earth!

Getting to the cruise point was abit difficult as there was no clear directions. However the cruise itself was lovely. The food for both lunch and dinner was amazing. However breakfast was quite average. The only let down was that the air conditioning in my room was not working.

A lovely time on boat with Alisa Cruise ! Everything was great especially the food and people on boat. All are very friendly and good young looking people. Our room was on the 2nd deck so we got a big view which was really pleasant to me for my morning favorite " morning coffe time" . Itinerary would be perfect if can extend longer but over all very pleasant stay.

The accommodations were comfortable and spacious. The staff was very friendly and they kept the vibe upbeat. Food was great!

We enjoyed the trip and cruise very much. Alisa is nicer than 5 star hotels in all over Vietnam. Staff worked hard and honest. Food tasted very good and attractive itinerary. We love Alisa very much and thank you Mr. Kenny Lee for your kind support.

Perfect and Alisa must be on top qualified boat of 5 star in Halong Bay. We were very satisfied and happy with all. Very beautiful boat and excellent food and cabin

We were recommended this cruise through some of our friends and felt happy to enjoy our great on this lovely boat. Everything was smoothly and exceeded our expectation. The Alisa is the best cruise in Halong Bay and we felt proud of experiencing our time there. The cabin was spotless, comfortable. Staff was polite, friendly and hard working. Food were excellent. We must come back and strong recommend Alisa Cruise to all our friends

This was very good trip and we really enjoyed the Halong Bay experience. Tommy and his cruise member were fantastic and we would definitely give them a 5 stars for their brillant service.

How happy we were with Alisa Cruise during our early summer vacation after Chinese new year. Our room was medium size but still have enough space for our need. It 's quite clean and neat so we had a good sleep. Breakfast & Dinner were really good and really impressed with the cooking class demonstration

No doubt this cruise will be perfect for couple like us. We made our choice after digging some research about this cruise. Since we traveled for our special anniversary we got pretty good extra offer including free transfer to the airport after our trip plus cake + flowers in our room were a special surprise. We were truly impressed with their professionalism and kind heart to give us such a beautiful room and most importantly beautiful moment and experience ever .