Chloe Gallery Hotel

Unique design and excellent staffs Good restaurant but less facilities

Unique location and have a good western restaurant Just not too much facilities

Booked for a weekend romantic getaway. Booked and asked for a non-smoking room and got a smoking one. The hotel advertised a spa and pool, both were closed or not available. The steam room was moldy and dirty, so did not use that. They were also doing construction on the weekend, even in the morning. Bad customer service, well below the star 4/5 star rating. Not worth $130 per night in Vietnam.

lovely hotel owner personally greeted us staff so friendly lovely pool ever room massive and different

A surprising boutique hotel in a very nice and quiet area of town. Impeccable service, HUGE rooms

Poor WiFi and choice of tv channels didn’t make whatever time spent in the room as enjoyable as it could have been as this made I think impossible to do work, or organise ones tourist plans for the day

Beautiful place to stay however a few small details could have made our stay 10/10. Having to search for kettle and hairdryer, ironing board but no iron, no coffee in room, just tea.

Not a 5 stars hotel! When booking this hotel my filter setting was for only 5 starts hotels so when it showed up in the results, I trusted that it was such. I am an experienced buisness traveler that only stays at 5 stars rated hotels. I have no idea how Tajmasago Castle obtained its rating but I can say without any doubt that it is not worthy of a 5 star rating, not 4, maybe 3. The location is terrible for someone who never been to Ho Chi Minh City before, it is far away from everything, and you must use a taxi to get in out of there. For some reason this hotel has No "Hotel" or " Tajmasago" signs anywhere on the building, there is absolutely no indication on the building that it is the Tajmasago Hotel, so when you order a taxi or Uber don't expect the driver to locate the place. I actually did not want to stay there once i was dropped off by my Uber, realizing that it is the middle of no where, so I tried to cancel my prepaid booking at the checkin desk but the desk manager strongly refused and recommended me to stay 1 night. It was late, I was tired so I stayed, The room was nice and setup as a mini suite on the 2nd and only floor of this building. But that was it. There are no 5 start hotel amenities, no gym, no pool, no restaurant the place feels more like a hostel. I will deal with Hotel.com directly to dispute this stay and make it right. Staff was nice but that don't change anything, you cant turn a 3 star hotel to a 5 star just by smiling.

Excellent interior decorating. Staff very helpful. Best to get a room away from main road.

House keeping was slow. The person cleaning our room actually came into the restroom while I was in there. While the hotel is on the nice side, it's very nice by Vietnamese hotel standards it wasn't anything special.

The hotel is wonderful and the staff is friendly and so willing to help, but a lot is lost in translation. I missed a tour bus for a reason I never figured out other than me not being early and waiting. Supposedly, the driver came in asking for me and giving my room number, then left with another guest. The tour did pay for a taxi for me, so it ended up alright. I never did figure out if there was not any hot water in the shower or if I was ignorant in how the various knobs worked. It wasn't important enough for me, but worth noting here. The gym is extremely nice, but call a few minutes before you head down there for them to turn the lights and A/C on, otherwise it'll be a sauna.

This boutique hotel was a wonderful surprise. The decor is stunning. It's like being in India. The rooms are large and very comfortable. The staff are very attentive. I loved staying here. I will definitely return.

comfort level with quiet.. location wise you can find decent food to eat. Area feels safe and quiet.

Everything was great except the Wifi connection was a bit slow and often got disconnected. The surrounding neighbourhood is nice and has many restaurants and a big shopping mall a short walk away. The service staff were friendly and very helpful.

Exquisite room layout. Feels like a suite. You have to stay here to understand. The bathroom placement in the middle of the hotel room was pretty cool. Very large room. Hotel lobby was fabulously decorated too. We would stay here again. Hotel is walking distance to a mall. The spa next door was ok (massage and mani/pedi was not the greatest). But the proximity to popular HCM is a bit far (eg. Ben Thanh market, District 1 sites, etc.).

I found the hotel on line and it was even better then I thought. It was a little hard to find but once we arrived we were well taken care if. It was decorated for Christmas but still had a regal feel. The service was very good and the rooms were large. We walked around the property and found fun restaurants and shop. The pool and food service was also very good. A great place to stay. Only thing it is a little ways out .

The hotel is absolutely stunning, so tastefully decorated and every detail was thought of. It was clean and amazing. The service however did not match to these standards- although the staff was trying to please us, they had problem speaking English, whenever you asked them for something they were more interested in messaging on their private phones rather than helping you and some cleaner was hoovering in the room next door at 12 am... I had to go and tell him off. We also had to wait around 30 mins for breakfast to arrive and chase it. The hotel is not in the city centre and some people said they wondered why we stayed there but when they entered the hotel they said they understood why. if only the service had been better it would have got an amazing review. the deco at the hotel is amazing and very stylish!

Verry good

Good things: - It is a good experience to stay in Tajmasogo, special design with black/white pattern, not like the brand name hotel which is standard setup - It is such a quiet hotel that it just like a resort (Although it is not as big as the resort in size) far away from the busy, crowded downtown (district 1&2) - there is a crescent walking path nearby, you would feel a relax, comfortable and safe place to walk around during the morning and evening time. - Excellent customer service, all servers are polite especially the concierge, they help us to call taxi, discuss the tour with travel agents, make reservation to the restaurant, etc, provide exclusive service to us. Need improvement: - Room door is locked by 4-digits passcode and do not have manual lock locked from inside, others can come inside when we are at the room, mentally not secured enough - we stay in the room which close to the busy road, the slide door of balcony not sound isolated enough, a bit noisy before 11pm - Cabinet door cannot be closed tidily - Slipper size is too small

Hi Travellers There are Thieves at Tamasago Castle. I hope that my story will be a warning for all traveller who intend to stay at this hotel. Please take these notes and be careful. On 20/02/2015 I have just finished my 10 days at this hotel, and after checking out I was shocked and realized that $1200 (AUD) was missing from the safe which originally had $10000. The only people who could have accessed the safe were the staffs. I know with 100% certainty that someone secretly accessed the safe because I never touched that money ever since I placed it in the safe ($10000 still intact) and now I only have $8800.I called and reported to the hotel manager and been told that will call me back after discuss with the owner but they never will. I had no choice to report the police after that and they did nothing. I know now my money will never come back to me. In conclusion, there is a connection between room maker and the manager in Tajmasago Hotel. They teach each other how to open the safe and know everything you have in there. If you use the safe to keep cash or valuable things in there, you will lose it. I hope my story will help and please think over before planning to stay at this hotel. It's so unbelievable and I have never seen in any other country. Regards TV Nguyen