Empress Hotel HoChiMinh City

The staff are very helpful and professional, the hotel is very nice and clean

Good

From Daisy the receptionist 2 the hotel manager and all staff at the Empress were kind. helpful and very accommodating. We will go back again

room is a bit small as mentioned but well arranged. Shower is great. Good service from the desk staff with helping to reccomand places, providing a city map helping book a taxi and etc...

Nice and quiet but still within walking distance to all the night life. Staff are all lovely - we liked the hotel so much we extended our stay twice. Only one complaint - the WiFi is slow and unreliable.

got lied to about changing dates and was forced to pay after I paid Expedia. Expedia told me every thing was taken care of and after I arrived I found I was lied to by Expedia..

My stay at the Empress Hotel was really good. The staff were so kind, friendly and helpful. They were informative of where to find places and made my stay very relaxing. My bedroom and ensuite were lovely and had everything I could possibly need. The breakfast room was bright and welcoming and the meal was perfect. On my last day there was a huge downpour and I got extremely wet on my way back for my luggage, Although I had checked out at noon, the staff let me use a small cloakroom to change out of my very wet clothes before leaving for the airport and my flight home to New Zealand. I can thoroughly recommend the Empress Hotel and will certainly be staying there again when I return to Vietnam in the New Year.

This place is way overpriced for their services and room type. U can get much better place for your money. The staff seems never happy. Why would u be this industry when u can never smile in front of your guest. We r paying them money not like asking for a free stay. And they absolutely not helpful. The breakfast choices are limited. And if u ever give them any negatives comments, they will not happy. I was giving my honest opinion about my check in experience and I got questions by the front desk the next morning as I was walking out. Not with the possitive attitude, more like questioning why I gave them a bad review. Absolute horrible. I will not recommend this place for my family and friends . I should of read other ppl reviews before I booked, no wonder this place looks dead all the time.

Staffs are all very friendly , try to help in any means to provide comfort stay .

Poor customer services, poor room services, lift not functioning properly. Got to pay 1 million vnd as deposit. I book a room for 2 persons but was told it was meant for 1 person; thus I had to pay extra 150,000 vnd for 2nd person per day; 3 days stay cost me extra 450,000 vnd....absurd ! Will not book this hotel again.

The condition of the hotel room was good.

The hotel rips people off. When you bring a guest to stay with you, they insist on charging more money.

Used to be a cheap and cheerful place close to town in District 1. Now it is neither. Dining is pitiful. Room comfortable. Always used to provide free breakfast, but not any more.

Good location, every year when i go to vietnam i always book this hotel, good services and nice

verygood service , easy booking from orbizt website , safe hotel , clean room , location comtable but the price is the best discount i will comeback

Check in was horrible. They couldn't "find" my expedia reservation. They asked for $300 USD per night as "deposit"! Staff was rude, breakfast is a joke... the hotel's elevator didn't work half the time... there were 3 people at this hotel as guests, i see why. I heard hotel is closing down. they don't use their own check in counter, but a small desk as counter and turns the lights off in hotel. kinda scary.

Did not feel good/happy since they tried to ripped off my credit card by charging/putting 2 pending transactions with the amounts of $98 & $94 something for my 5 nights (actually I missed my first flight, and I got delayed/came late, so I lost 1 night. Just stayed there for 4 nights but paid for 5 nights) while I did pay everything up front with hotels.com, so I said that they don't have the right to charge that to my credit card account, and at first they denied saying that they just verified card, but then I showed them the proof/messages from my credit card company to show that they have been charged to my credit card account, and they were like they just wanted to make sure their bill is paid when I checked out. So I showed them the proof that I did pay everything with hotels.com, and they need to get that from hotels.com NOT from my credit card again or else I will make a big deal with them since they have no policy/rule to back up their ridiculous/unreasonable argument/nonsense while I have all the valid info. to show them as the evidence. So they did void these two invalid/so called verifications/transactions then.....LOL

we came mid of d nite rceptionist inconsiderate.suite room hot.a/c did not work.i complained they changed the room same suite same ac didnt work well.food(breakfast) was ordinary. lots of hotel in hcmc district 1 which are much better when it comes to service , room n staff -friendly definitely we won't use this hotel agen.

We spent a very good time in this hotel. People very nice, room comfortable and clean. Perfect.

Resonably good hotel - good services, clean & cool room; above all, great price offers.