Granda Legend Apartment

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8.4
/10
Very Good
73 reviews

What Guests Say About Their Stay

Tommy

10.0
/ 10
property is clean, we thought was apartment but it is a hotel, the name online said apartment, inside is clean look and looks modern.

Th?ch

10.0
/ 10
Best staffs in Hanoi works for here. This hotel is clean has reasonable price. But the most important thins is that all the staffs are wonderful. All staffs are kind and helpful to visitors, and provide 5 stars hotel service to all the visitors. Noone will not regret chosing this bloom hanoi hotel!

Th?ch

10.0
/ 10
Trên cả tuyệt vời! Phòng sạch sẽ, thiết kế sang trọng, rộng thoáng, nhân viên nhiệt tình.
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In the Area
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No. 5, Lane 7, Nghia Do Street, Nghia Do, Cau Giay, Hanoi, Vietnam, 100000

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
note: apartment was previously named Granda Serviced Apartment 8 Granda Legend Apartment is a apartment is located at Nghĩa Đô ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Granda Legend Apartment

No. 5, Lane 7, Nghia Do Street, Nghia Do, Cau Giay, Hanoi, Vietnam, 100000
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Lobby Granda Legend Apartment
Bedroom 2 Granda Legend Apartment

Discover More About Granda Legend Apartment

Discover Your Hanoi Haven: Granda Legend Apartment

Welcome to Granda Legend Apartment, your premier choice for a comfortable and memorable stay in the vibrant heart of Hanoi, Vietnam. We pride ourselves on offering a welcoming atmosphere, exceptional service, and a convenient location that allows you to experience the best of this captivating city. Whether you're visiting for business or leisure, Granda Legend Apartment is designed to be your home away from home, providing a perfect blend of modern amenities and authentic Vietnamese charm.

Granda Legend Apartment Location

Granda Legend Apartment is ideally situated in the bustling Cau Giay District, a dynamic area known for its modern infrastructure and convenient access to key city attractions. Located approximately 7 kilometers from the city center, our prime position offers a perfect balance between urban accessibility and a tranquil retreat. The nearest major transit hub is easily reachable, ensuring seamless travel throughout Hanoi. The atmosphere surrounding Granda Legend Apartment is one of contemporary energy, with a growing number of cafes, restaurants, and commercial centers nearby, yet it retains a sense of local charm, offering a glimpse into daily Hanoi life. For those looking to explore, popular spots like the Vietnam Museum of Ethnology are within easy reach, providing enriching cultural experiences.

Granda Legend Apartment Facilities & Services

Facilities for guests at Granda Legend Apartment are designed to enhance your comfort and convenience throughout your stay. We offer a range of amenities to cater to every need, ensuring a relaxing and enjoyable experience for all our visitors.
  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploring. Open daily from 6:00 AM to 9:00 PM. No additional fee.
  • Fitness Center:

    Stay active in our well-equipped fitness center, featuring modern exercise machines. Open daily from 6:00 AM to 9:00 PM. No additional fee.
  • Restaurant:

    Enjoy delicious local and international cuisine at our on-site restaurant. Operating hours are from 7:00 AM to 10:00 PM.
  • Bar:

    Relax with a drink at our cozy bar, offering a selection of beverages. Open daily from 4:00 PM to 11:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi available throughout the property.
  • 24-Hour Front Desk:

    Our friendly and professional staff are available around the clock to assist you with any requests.
  • Concierge Services:

    Get personalized recommendations and assistance with booking tours and transportation.
  • Luggage Storage:

    Available for your convenience before check-in or after check-out.
  • Daily Housekeeping:

    Ensuring your room is always clean and tidy.
  • Parking:

    Complimentary parking space is available for guests.

Granda Legend Apartment Room Types

Granda Legend Apartment offers a diverse selection of rooms to suit every traveler's needs and preferences. Our goal is to provide comfortable and well-appointed accommodations, ensuring a restful stay. The room types of Granda Legend Apartment include:
  • Deluxe Room:

    Available with a City View. Non-smoking rooms. Some Deluxe Rooms feature a bathtub.
  • Executive Room:

    Offering a City View. Non-smoking rooms. All Executive Rooms are equipped with a bathtub.
  • Suite:

    Spacious and elegantly designed, with a City View. Non-smoking rooms. Suites come with a bathtub.
  • Family Suite:

    Ideal for families, providing ample space and comfort. Features a City View. Non-smoking rooms. Family Suites include a bathtub.
We are pleased to offer a limited number of pet-friendly rooms. Please note that specific conditions apply, and an additional cleaning fee of 500,000 VND will be charged per pet, per stay. Advance notice is required to ensure availability.

Granda Legend Apartment Dining & Restaurants

Savor the flavors of Vietnam and beyond at Granda Legend Apartment's dining establishments. Our culinary offerings are designed to delight your palate and provide a memorable gastronomic experience.
  • The Legend Restaurant:

    Our main dining venue, offering a delectable breakfast buffet from 6:30 AM to 10:00 AM, and à la carte lunch and dinner from 11:30 AM to 10:00 PM. Expect a range of Vietnamese specialties and international favorites. Estimated price per person for lunch/dinner is around 300,000 VND.
  • Skyline Bar:

    Perched with a view, this bar is the perfect spot to unwind. Open from 5:00 PM to 11:00 PM, offering a selection of cocktails, wines, and light snacks. Enjoy the city lights while sipping your favorite drink.

Granda Legend Apartment Nearby Attractions and Activities

Granda Legend Apartment is perfectly positioned to explore the rich cultural tapestry and modern attractions of Hanoi. Immerse yourself in the local scene with these nearby points of interest:
  • Vietnam Museum of Ethnology:

    Discover the diverse cultures of Vietnam's ethnic groups through fascinating exhibits.
  • Cau Giay Park:

    A large urban park offering green spaces for relaxation and recreation, popular with locals.
  • Indochina Plaza Hanoi:

    A modern shopping complex featuring a variety of retail stores, restaurants, and a cinema.
  • Lotte Center Hanoi:

    A prominent skyscraper offering panoramic city views from its observation deck, along with shopping and dining options.
  • Hoan Kiem Lake and Ngoc Son Temple:

    While a bit further, this iconic landmark is a must-visit for its historical significance and scenic beauty in the heart of the Old Quarter.
If you are looking for other activities around Granda Legend Apartment, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Granda Legend Apartment from the Airport

Navigating your journey to Granda Legend Apartment is straightforward, with several convenient options available from Noi Bai International Airport (HAN). The airport transfer service of Granda Legend Apartment ensures a smooth transition to your accommodation. Here's how to get to Granda Legend Apartment:
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Our driver will meet you at the arrival hall and assist with your luggage. This service can be arranged in advance through our concierge. Estimated cost: 700,000 VND to 900,000 VND, depending on vehicle type.
  • Metered/Coupon Taxis:

    Reputable taxi companies are readily available at the airport. Ensure the meter is used or agree on a coupon fare before starting your journey. The trip typically takes 40-60 minutes, depending on traffic. Estimated cost: 400,000 VND to 600,000 VND.
  • Ride-hailing Services:

    You can book a ride through popular ride-hailing apps available in Vietnam. Look for designated pick-up zones at the airport. Estimated cost: 350,000 VND to 550,000 VND.
  • Airport Buses:

    Several public bus routes connect the airport to various parts of the city. While more economical, this option requires more navigation and potentially local transport to reach the hotel. Estimated cost: 40,000 VND to 60,000 VND for the bus fare.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Granda Legend Apartment

Choosing Granda Legend Apartment for your Hanoi adventure means opting for comfort, convenience, and exceptional value. We are dedicated to providing a superior guest experience, making your stay both enjoyable and hassle-free.
  • Prime Location:

    Situated in the dynamic Cau Giay District, offering easy access to city attractions and amenities.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites designed for relaxation.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and on-site dining options.
  • Warm Hospitality:

    Our dedicated staff are committed to ensuring your needs are met with a smile.
  • Value for Money:

    Competitive pricing and a host of amenities that enhance your stay.
Room availability at Granda Legend Apartment is often in high demand, especially during peak seasons. For the best rates and to secure your preferred dates, we highly recommend Booking Granda Legend Apartment through Traveloka. Don't miss out on the TRAVELOKA new user promotion, offering up to 8% off your booking! Room rates at Granda Legend Apartment start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking! Book budget hotels in Hanoi and experience the best of Vietnam with Granda Legend Apartment. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Granda Legend Apartment

Lobby Granda Legend Apartment
Lobby
Bedroom Granda Legend Apartment
Bedroom
In-room Bathroom Granda Legend Apartment
In-room Bathroom

Hotel Services

  • Welcoming drinks
  • Concierge
  • Money changer
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • Late check-out
  • Room service
  • WiFi in public area

General

  • AC
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free

Transportation

  • Airport transfer
  • Bicycle storage
  • Garage

Accessibilty

  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accommodation Policy & General Information in Granda Legend Apartment

Important Note

Guests are required to contact the accommodation at least 24 hours prior to arrival for better preparation and a seamless check-in experience

Check-in/Check-out Time

Check-in:
From 13:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

General Check-in Instructions

Please contact Customer Service via email: customercare@poonsa.com or phone number +841686665566 prior the arrival time for better room organization. Vui long lien he Cham Soc Khach Hang qua email customercare@poonsa.com hoac so dien thoai 01686665566 de co the sap xep phong cho quy khach tot hon.

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 13:00 - to 12:00
Available rooms at Granda Legend Apartment
6
Number of floors in Granda Legend Apartment
4
Another facilities in Granda Legend Apartment
Welcoming drinks, Concierge, Money changer, Early Check-in, Express check-in

Frequently asked question in Granda Legend Apartment

What are available facilities at Granda Legend Apartment?
There are top facilites at Granda Legend Apartment such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Granda Legend Apartment?
The standard check-in time at Granda Legend Apartment is starting from From 13:00 while the latest check-out time is at Before 12:00
What is the star rating of Granda Legend Apartment?
Granda Legend Apartment is a 0.0-star hotel.
How many floors does Granda Legend Apartment have?
Granda Legend Apartment has 4 floors.
How many rooms are available at Granda Legend Apartment?
Granda Legend Apartment has 6 rooms in total.
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More Reviews from Other Guests in Granda Legend Apartment

8.3
Very Good
From 55 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.4

Meal

8.2

Location

7.9

Service and Facilites

8.1

People often mention about Granda Legend Apartment
All
Ambiance (2)
Room Space (2)
Bedroom (2)
Bathroom (2)
Distance to City Center (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Activity Option (1)
Check-in/out Time (1)
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Traveler Reviews Granda Legend Apartment

Number of reviews per page
20
40
Customer reviews
D***g
icon-origin-TRAVELOKA
5.0
/10
Reviewed 34 week(s) ago
I'm very confused about how the security guard chased guests away for staying late. It's better not to run a house-sitting service at all; it's better to live there yourself instead. Renting it out is a waste of money and you get yelled at (many people have given 1-star reviews because of this, but the owner still maintains this way of operating and allows the security guard to act this way, which is unacceptable).
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2 people find it helpful
Việt L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 49 week(s) ago
suitable for everyone to travel cheaply, friendly staff
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1 people find it helpful
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Ni Ni
icon-origin-TRAVELOKA
5.0
/10
Reviewed 72 week(s) ago
I booked a room here and I didn't think the room would close so early. I booked here for 4 nights. Today, on the second night, I went out drinking with friends until 4am. When I got home, I rang the doorbell but no one opened it for me. In the afternoon, I asked the receptionist and they said it closes at 10pm. If I come home late, I can call the security guard and they will open it, but I rang the bell and called but no one opened it (I thought if I come home late, they will know and give me a tip). But here, I called several times but no one opened it! I've never seen a place that works like that. Normally, even a mini apartment or a hotel or a hotel that lets guests rent a room as a hotel, should they open the door at night to let guests in? So what's the point of letting guests rent a room as a hotel? No one opens the door when I call 😂. So why post it on the app so that customers misunderstand that it's a hotel? If the hours of guests' travel are controlled, what's the point of renting it like this?
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7 people find it helpful
nguyễn d. t.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 76 week(s) ago
Comfortable, cozy, warm room
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5 people find it helpful
Giang n.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 158 week(s) ago
Thật là một bad trip, mang tiếng Apartment mà không cho khách đi chơi tới đêm! Không biết là chủ nhà hay bảo vệ nhưng rất thái độ với khách, hỏi khách nếu đi đến 1 giờ sáng về thì đi luôn đi, thuê chỗ khác ngủ :) Rất hãm và có thái độ muốn đuổi khách đi! Khách vẫn đang đứng ở cửa nhưng lại ngang nhiên bấm cửa xuống để mặc khách ở ngoài! Mình đi học xa, lâu lâu về Hà Nội chơi với bạn bè 1 đêm, lúc 23h mình bắt đầu xuống cửa có bạn mình đón đi chơi, nhưng khi đi xuống thì có 1 bạn nào đó không biết có phải chủ hay không, mặc áo ba lỗ, ở dưới hầm, hỏi mình đi tới mấy giờ, mình nói mình chưa biết nhưng tầm 1-2h sáng mình về, thì bạn này mới nói mình nếu đi tầm đó thì đi luôn đi, không ai thức để chờ được, không về được sớm thì đi chỗ khác mà ngủ! Thái độ rất khó chịu và có ý muốn đuổi mình đi trong khi mình đã bỏ một số tiền cũng không phải rẻ (600k/đêm) ra để thuê, và mình cũng tìm hiểu đây là Apartment nên mới thuê để thoải mái giờ giấc nhưng cuối cùng lại như vậy. Sau đó mình với bạn mình chỉ kịp gặp nhau đi ăn và 12h30 mình về tới, nhưng bạn đó đã đóng cửa và mình bấm chuông thì không mở (chắc có lẽ bạn xem camera và biết đó là mình nên bạn không mở). Sau đó mình và bạn chung phòng với mình phải đứng chờ tới 15p sau mới có 1 vài bạn phòng khác về, họ về bấm chuông thì cửa mới mở… Nhưng lúc đó bạn ở Hà Nội của mình vẫn đứng chờ mình, thì tụi mình có nói chuyện 1 chút r vào, nhưng bạn chủ nhà hay bảo vệ kia lại không mảy may chút nào và bấm đóng cửa, nhốt mình và bạn mình ở ngoài lần nữa. Sau đó thì 15p sau mới có 1 bạn khách khác về, bạn này mở điện thoại lên gọi điện 1 cái cửa được mở luôn (lúc đó là 1h45p sáng). Mình cảm thấy bản thân không được tôn trọng trong khi mình là khách và trả tiền cho dịch vụ này! Mong các bạn lưu ý và đừng vướng phải trải nghiệm tồi tệ này của mình.
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6 people find it helpful
Accommodation's Reply
03 Aug 2023
I'm very sorry about the attitude of the staff, we will handle and retrain the staff so that this situation does not happen again. Please skip it! :(
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Le Trong T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 170 week(s) ago
Phòng sạch, tiện nghi. Phòng sạch, tiện nghi, nhân viên thân thiện, địa điểm tuyệt vời.
4 people find it helpful
Le Trong T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 171 week(s) ago
Exceptional. Good price, cleaned room and friendly staff. Far from Hoan kiem and West lake area, So if you would like to enjoy them. It 's better to search another hotel or recommend to you Grab often.
2 people find it helpful
Accommodation's Reply
09 May 2023
Dear Vinh, Thank you for using our Granda and giving us a valuable time during your busy schedule to leave a praise review. We are delighted that you have enjoyed your stay at the Granda and have been pleased with it and appreciated it. In the future, our Granda will not be satisfied with the present, but will continue to work harder to provide better service so that you will be satisfied with the rest. We look forward to having another chance to experience a lasting experience with you and wish you and your family a lot of health and happiness. Granda Hotel & Apartment
Le Trong T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 175 week(s) ago
Khách sạn yên tĩnh, sạch sẽ, tiện nghi. Nhân viên rất chu đáo. Hài lòng
2 people find it helpful
Vo Le Q. N.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.1
/10
Reviewed 348 week(s) ago
Room is large and comfortable, but I booked a double bed for 2 people but got a 2 single bed room, the bed transplant was not significant. Multi-room shelves are suitable for long-term stay. Fully furnished, private wifi. There are cleaning staff too. The kitchen is a bit small but still enough items to be scoured. Overall I am very satisfied and next time I will book a room in Granda next
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4 people find it helpful
Thi L. C. N.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.3
/10
Reviewed 350 week(s) ago
The next time I visit Hanoi will definitely choose this place to stay
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2 people find it helpful
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Blacknguyencuong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 351 week(s) ago
address 1 place hotel a place. Protection is like the galaxy. I left because I was not satisfied.
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4 people find it helpful
Tran N. P. T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.9
/10
Reviewed 351 week(s) ago
Unfriendly staff. Every time I went to and from the hotel, the security guard looked like I was stealing. Although I greet and yes sir. Talking is nagging though I did not do anything. The place is far from the center of Hanoi at 8-9km not convenient to hang out.
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3 people find it helpful
Aftab A. C.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 352 week(s) ago
Incredible services with cheaper price. Everyone must to try Granda serviced Apartment. I'm sure you not be disappointed and you will write review also same like me.
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Tran M. Q.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 399 week(s) ago
This is quite good location, easy to travel to tourist sites. Here, they have friendly, enthusiasm security guard and maid. The room is clean and new as photo on web
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trang t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 413 week(s) ago
Rooms are clean, fully equipped. Next time visiting Ha Noi, we will continue to stay here.
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TRAN
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 420 week(s) ago
clean, tidy at ease.
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3 people find it helpful
Nguyen H. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 426 week(s) ago
Just entering the room, I immediately saw one girl who did not know who turned on the air conditioner in the middle of the phone booth, startling, thinking that the wrong room, she went straight without saying anything so I did not understand what happened. The security guard is not very friendly. Except staff, the floor is quite dirty and lack of many kitchen appliances, the shower is still broken. 😥
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3 people find it helpful
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Mai A. V.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 429 week(s) ago
Nice room, reasonable price, sure to come back
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3 people find it helpful
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Bao K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 430 week(s) ago
good clean hotel friendly staff
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1 people find it helpful
Khai P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 436 week(s) ago
Good, will come back to another moment
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1 people find it helpful
Number of reviews per page
20
40

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Bedroom 4 Granda Legend Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 55 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.4

Meal

8.2

Location

7.9

Service and Facilites

8.1

People often mention about Granda Legend Apartment
All
Ambiance (2)
Room Space (2)
Bedroom (2)
Bathroom (2)
Distance to City Center (1)
Family Friendly (1)
Staff Friendliness (1)
Wifi (1)
Activity Option (1)
Check-in/out Time (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Granda Legend Apartment

Number of reviews per page
20
40
Customer reviews
D***g
icon-origin-TRAVELOKA
5.0
/10
Reviewed 34 week(s) ago
I'm very confused about how the security guard chased guests away for staying late. It's better not to run a house-sitting service at all; it's better to live there yourself instead. Renting it out is a waste of money and you get yelled at (many people have given 1-star reviews because of this, but the owner still maintains this way of operating and allows the security guard to act this way, which is unacceptable).
Read More
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2 people find it helpful
Việt L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 49 week(s) ago
suitable for everyone to travel cheaply, friendly staff
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1 people find it helpful
Profile Picture
Ni Ni
icon-origin-TRAVELOKA
5.0
/10
Reviewed 72 week(s) ago
I booked a room here and I didn't think the room would close so early. I booked here for 4 nights. Today, on the second night, I went out drinking with friends until 4am. When I got home, I rang the doorbell but no one opened it for me. In the afternoon, I asked the receptionist and they said it closes at 10pm. If I come home late, I can call the security guard and they will open it, but I rang the bell and called but no one opened it (I thought if I come home late, they will know and give me a tip). But here, I called several times but no one opened it! I've never seen a place that works like that. Normally, even a mini apartment or a hotel or a hotel that lets guests rent a room as a hotel, should they open the door at night to let guests in? So what's the point of letting guests rent a room as a hotel? No one opens the door when I call 😂. So why post it on the app so that customers misunderstand that it's a hotel? If the hours of guests' travel are controlled, what's the point of renting it like this?
Read More
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7 people find it helpful
nguyễn d. t.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 76 week(s) ago
Comfortable, cozy, warm room
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5 people find it helpful
Giang n.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 158 week(s) ago
Thật là một bad trip, mang tiếng Apartment mà không cho khách đi chơi tới đêm! Không biết là chủ nhà hay bảo vệ nhưng rất thái độ với khách, hỏi khách nếu đi đến 1 giờ sáng về thì đi luôn đi, thuê chỗ khác ngủ :) Rất hãm và có thái độ muốn đuổi khách đi! Khách vẫn đang đứng ở cửa nhưng lại ngang nhiên bấm cửa xuống để mặc khách ở ngoài! Mình đi học xa, lâu lâu về Hà Nội chơi với bạn bè 1 đêm, lúc 23h mình bắt đầu xuống cửa có bạn mình đón đi chơi, nhưng khi đi xuống thì có 1 bạn nào đó không biết có phải chủ hay không, mặc áo ba lỗ, ở dưới hầm, hỏi mình đi tới mấy giờ, mình nói mình chưa biết nhưng tầm 1-2h sáng mình về, thì bạn này mới nói mình nếu đi tầm đó thì đi luôn đi, không ai thức để chờ được, không về được sớm thì đi chỗ khác mà ngủ! Thái độ rất khó chịu và có ý muốn đuổi mình đi trong khi mình đã bỏ một số tiền cũng không phải rẻ (600k/đêm) ra để thuê, và mình cũng tìm hiểu đây là Apartment nên mới thuê để thoải mái giờ giấc nhưng cuối cùng lại như vậy. Sau đó mình với bạn mình chỉ kịp gặp nhau đi ăn và 12h30 mình về tới, nhưng bạn đó đã đóng cửa và mình bấm chuông thì không mở (chắc có lẽ bạn xem camera và biết đó là mình nên bạn không mở). Sau đó mình và bạn chung phòng với mình phải đứng chờ tới 15p sau mới có 1 vài bạn phòng khác về, họ về bấm chuông thì cửa mới mở… Nhưng lúc đó bạn ở Hà Nội của mình vẫn đứng chờ mình, thì tụi mình có nói chuyện 1 chút r vào, nhưng bạn chủ nhà hay bảo vệ kia lại không mảy may chút nào và bấm đóng cửa, nhốt mình và bạn mình ở ngoài lần nữa. Sau đó thì 15p sau mới có 1 bạn khách khác về, bạn này mở điện thoại lên gọi điện 1 cái cửa được mở luôn (lúc đó là 1h45p sáng). Mình cảm thấy bản thân không được tôn trọng trong khi mình là khách và trả tiền cho dịch vụ này! Mong các bạn lưu ý và đừng vướng phải trải nghiệm tồi tệ này của mình.
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6 people find it helpful
Accommodation's Reply
03 Aug 2023
I'm very sorry about the attitude of the staff, we will handle and retrain the staff so that this situation does not happen again. Please skip it! :(
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Le Trong T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 170 week(s) ago
Phòng sạch, tiện nghi. Phòng sạch, tiện nghi, nhân viên thân thiện, địa điểm tuyệt vời.
4 people find it helpful
Le Trong T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 171 week(s) ago
Exceptional. Good price, cleaned room and friendly staff. Far from Hoan kiem and West lake area, So if you would like to enjoy them. It 's better to search another hotel or recommend to you Grab often.
2 people find it helpful
Accommodation's Reply
09 May 2023
Dear Vinh, Thank you for using our Granda and giving us a valuable time during your busy schedule to leave a praise review. We are delighted that you have enjoyed your stay at the Granda and have been pleased with it and appreciated it. In the future, our Granda will not be satisfied with the present, but will continue to work harder to provide better service so that you will be satisfied with the rest. We look forward to having another chance to experience a lasting experience with you and wish you and your family a lot of health and happiness. Granda Hotel & Apartment
Le Trong T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 175 week(s) ago
Khách sạn yên tĩnh, sạch sẽ, tiện nghi. Nhân viên rất chu đáo. Hài lòng
2 people find it helpful
Vo Le Q. N.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.1
/10
Reviewed 348 week(s) ago
Room is large and comfortable, but I booked a double bed for 2 people but got a 2 single bed room, the bed transplant was not significant. Multi-room shelves are suitable for long-term stay. Fully furnished, private wifi. There are cleaning staff too. The kitchen is a bit small but still enough items to be scoured. Overall I am very satisfied and next time I will book a room in Granda next
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4 people find it helpful
Thi L. C. N.
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Backpacking
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8.3
/10
Reviewed 350 week(s) ago
The next time I visit Hanoi will definitely choose this place to stay
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2 people find it helpful
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Blacknguyencuong
icon-origin-TRAVELOKA
6.0
/10
Reviewed 351 week(s) ago
address 1 place hotel a place. Protection is like the galaxy. I left because I was not satisfied.
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4 people find it helpful
Tran N. P. T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
5.9
/10
Reviewed 351 week(s) ago
Unfriendly staff. Every time I went to and from the hotel, the security guard looked like I was stealing. Although I greet and yes sir. Talking is nagging though I did not do anything. The place is far from the center of Hanoi at 8-9km not convenient to hang out.
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3 people find it helpful
Aftab A. C.
icon-Business
Business
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9.0
/10
Reviewed 352 week(s) ago
Incredible services with cheaper price. Everyone must to try Granda serviced Apartment. I'm sure you not be disappointed and you will write review also same like me.
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Tran M. Q.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 399 week(s) ago
This is quite good location, easy to travel to tourist sites. Here, they have friendly, enthusiasm security guard and maid. The room is clean and new as photo on web
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trang t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 413 week(s) ago
Rooms are clean, fully equipped. Next time visiting Ha Noi, we will continue to stay here.
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TRAN
icon-Business
Business
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9.4
/10
Reviewed 420 week(s) ago
clean, tidy at ease.
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3 people find it helpful
Nguyen H. T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 426 week(s) ago
Just entering the room, I immediately saw one girl who did not know who turned on the air conditioner in the middle of the phone booth, startling, thinking that the wrong room, she went straight without saying anything so I did not understand what happened. The security guard is not very friendly. Except staff, the floor is quite dirty and lack of many kitchen appliances, the shower is still broken. 😥
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3 people find it helpful
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Mai A. V.
icon-Family
Family
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9.7
/10
Reviewed 429 week(s) ago
Nice room, reasonable price, sure to come back
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3 people find it helpful
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Bao K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 430 week(s) ago
good clean hotel friendly staff
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1 people find it helpful
Khai P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 436 week(s) ago
Good, will come back to another moment
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1 people find it helpful
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