Hanoi Daewoo Hotel

I have stayed at Daewoo Hanoi at least 8–9 times over the past 4 years, but sadly, each visit seems to set a new low in service standards — even at the Club Room level where one would expect the highest quality. This most recent stay was by far the most disappointing, with at least five separate service failures. A glaring example: when I tried to extend my stay, the Club Lounge attendant first assured me it would be updated in the system. After making me wait an hour, I was told instead to book online and provide the itinerary number so they could “feed it into the system.” On top of that, I was informed I would have to check out by 8 am because “important guests” were arriving — which I later discovered was not even true. Essentially, I was forced into an early checkout despite Club benefits usually including late checkouts. What makes matters worse is the constant passing of responsibility between teams. The Club Lounge sends you to the lobby, the lobby refers you to the backend, and the guest is left to chase different people just to resolve basic issues. This is not the standard expected of a hotel that positions itself as premium. Frankly, the service levels at the Melia Club Lounge are far superior — attentive, consistent, and professional. If it weren’t for the road closures this time, I would have stayed at Melia instead. Unless Daewoo seriously addresses this steady decline in service, I don’t see myself — or other loyal repeat guests — continuing to return.

Thank you for the wonderful overall stay experience. I was especially impressed with the thoughtfulness you provided for my birthday during our stay.

Great experience. Healthy breakfast in the morning. Fast/easy check in and check out.

Nice view and service

Didn't meet my expectations. Old hotel but we'll maintained. The room is just ok. Club lounge very little choice. The breakfast buffet is simple as as you can have..no Vietnamese coffee disappointed.

Great hotel with larger rooms

A pleasant hotel with good facilities. Found it convenient to get to the airport and also the main places of interest to visit. Friendly staff and clean room/amenities.

Great

Nice location.

Never stay here for few years. After renovation it is much comfortable and better service. Smart tv in the room is also another plus point

Nice hotel and nice location.

The staff at this hotel were completely wonderful. We were thrilled by this grand hotel, which had a feeling of serenity in an otherwise crazy, congested city!

The staff were wonderfully helpful

Quiet hotel location.

I always had great stay at this hotel. This time is no different

Very happy with the service, Staff, Hospitalities, cleanness. The breakfast was excellent and the variety of food in the Large area. I’m gonna go There again and I’m gonna suggest it to friends

Excellent stay

Xx

Service in hotel was very good. Check in and check out was convenient. View from the room is beautiful and calming. The room is clean up and prepared for bedtime. Food at the palm tree restaurant was nice and the service and environment was wonderful. Shopping mall is in walking distance.

Very clean, facility is great, service is 5 stars