Ken Hotel 2 Su Van Hanh

The room is very dirty, there are ants and a lot of dust. The room and pictures are very nice.

dusty and dirty, room has ants, very dirty, picture and room are very nice

very dirty room, unclean toilet, room has ants, nice room pictures, very nice hotel and room

The room and hotel are nice, the toilet is very dirty, the room has ants, a lot of dust, the towels are black.

The flight was delayed and then canceled but the hotel still did not support the cancellation (while Traveloka reported the cancellation fee and I accepted it), the hotel blamed it on "a third party booking". Since when is booking on the app a mistake and losing benefits??? What is frustrating is the very inconsistent way of working (probably because there is a lack of revenue so every penny is worth it and accepting guests once without a second time, in my opinion this is a family business model with such an unprofessional way of handling things). As soon as the flight was canceled, I immediately contacted the hotel reception, the receptionist was very friendly and said to contact Traveloka to help cancel because the hotel could not cancel. Traveloka agreed to support, contacted the hotel and the hotel responded that "the request is past the check-in time, the partner will not support the cancellation and the cancellation fee will be 100% of the room value, specifically 2,113,926"? After the two sides worked, they reported to support the extension until the end of September, but the date I booked was September 25-26. I received this information on September 26. Then I contacted the hotel to ask for the manager's phone number to discuss, but on September 30, they gave me the information and I contacted them later and the manager had no way to handle it and spoke very unfriendly "Please read the terms and conditions again when booking a room, because you booked a room through a third party, not directly with the hotel" and "I heard from the receptionist, but we have already supported the room extension" Will never come back, everyone who books this hotel should consider carefully. P/s: now I understand why the Google map rating is only 3.9 stars!

Very pleased, will come back

Nệm bị dơ, đối với mình phòng 630 như này tệ quá

Phòng giống hình. Nhưng mà rất nhiều kiến

Phòng không xứng với giá tiền không có nước lọc cho khách

Great place. Highly recommended.

phòng sạch sẽ và thoáng, chỉ là cách âm hơi tệ xíu ạ, mình sẽ lưu trú nữa

Nhân viên nhiệt tình, khách sạn sạch sẽ, đầy đủ tiện nghi.

The bedroom has an unpleasant smell, small, squashy.

Phòng đẹp, sạch sẽ, đầy đủ tiện nghi. Có dịp sẽ book ở đây tiếp tục

Lost my guests' things, my relatives lost their things, but the hotel did not handle it satisfactorily

My relatives lost their things in the room. I asked to review the camera, but the staff after checking still confirmed that no one broke into the room. I really have a hard time understanding.

Phòng hơi nhỏ, đặt phòng 2 người lớn 1 trẻ em, nhưng phòng chỉ có 1 giường.

Clean rooms, lovely enthusiastic staff

Not cleaning the room, leaving a condom intact. Never dare to visit this hotel again

Very good service, clean rooms handy, enthusiastic staff