Novotel Ha Long Bay

Hotels
8.5
/10
Very Good
567 reviews

What Guests Say About Their Stay

Hoang K. A.

9.7
/ 10
Central location, convenient for travel. Clean hotel, professional service, very friendly and hospitable staff.
See original

Jonas

10.0
/ 10
Ich bin mit diesem Hotel rundum zufrieden, da es für Besichtigungen günstig gelegen ist und saubere, gut ausgestattete Zimmer bietet
See translation

Oliver

10.0
/ 10
The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside

Choi

10.0
/ 10
방은 아주 고급스럽지는 않았지만, 잘 정돈되어 있었고, 필요한 모든 것이 갖춰져 있었으며, 모든 편의시설이 제대로 작동해서 편안하게 머물 수 있었습니다
See translation
In the Area
See Map
160 Ha Long road, Bai Chay ward, Quang Ninh province, Vietnam, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Novotel Ha Long Bay is a good choice when you are visiting Bai Chay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Quang Ninh province, Vietnam, Bai Chay, Ha Long, Quang Ninh, Vietnam, 200000
Discover More Places
Others Novotel Ha Long Bay
Others 2 Novotel Ha Long Bay

Discover More About Novotel Ha Long Bay

Discover Your Perfect Getaway at Novotel Ha Long Bay

Welcome to Novotel Ha Long Bay, your premier destination for an unforgettable experience in the breathtaking Quang Ninh Province of Vietnam. Nestled amidst stunning natural beauty and offering unparalleled comfort and service, Novotel Ha Long Bay is designed to cater to every traveler's needs, whether you're seeking a relaxing escape, an adventurous exploration, or a productive business trip. Room rates at Novotel Ha Long Bay start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Novotel Ha Long Bay Location

Novotel Ha Long Bay is strategically situated in the heart of Ha Long City, offering a prime location for exploring the wonders of Quang Ninh Province. Located at 160 Ha Long road, Bai Chay ward, Quang Ninh province, Vietnam, Bãi Cháy, Hạ Long, Quảng Ninh, Việt Nam, 200000, the hotel provides easy access to the city's vibrant attractions and the iconic Ha Long Bay. It is approximately a 2-hour drive from Noi Bai International Airport (HAN) in Hanoi, and well-connected to major transportation routes, making it a convenient choice for both domestic and international travelers. The atmosphere surrounding Novotel Ha Long Bay is one of serene elegance, with the majestic bay as its backdrop, offering a tranquil retreat while remaining close to the pulse of the city.

Novotel Ha Long Bay Facilities & Services

Facilities for guests at Novotel Ha Long Bay are designed to ensure a comfortable and enjoyable stay. Our comprehensive services cater to a wide range of preferences:

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 6:00 AM to 9:00 PM. Entrance is complimentary for hotel guests.
  • Fitness Center:

    Maintain your workout routine at our fully equipped fitness center, available 24/7 for your convenience.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at our on-site spa. Operating hours are from 9:00 AM to 10:00 PM, with prices starting from PHP 1,500 for a 60-minute massage.
  • Kids' Club:

    Keep the little ones entertained at our dedicated Kids' Club, offering a safe and fun environment for children. Open from 9:00 AM to 6:00 PM daily.
  • Business Center:

    For our business travelers, a well-equipped business center is available to assist with your professional needs.
  • Free Parking:

    Guests arriving by car can take advantage of our complimentary on-site parking facilities.
  • Shuttle Service:

    While not a direct shuttle to malls, Novotel Ha Long Bay can assist in arranging transportation to key local attractions and ferry terminals.

Novotel Ha Long Bay Room Types

Discover a variety of accommodations designed to suit your needs with the diverse room types of Novotel Ha Long Bay. Whether you're traveling solo, as a couple, or with family, we have the perfect space for you.

  • Superior Room:

    Available with either a City View or Ocean View. These rooms are non-smoking and offer a comfortable retreat. Some rooms feature a bathtub.
  • Deluxe Room:

    Offering enhanced space and amenities, Deluxe Rooms come with City View or Ocean View options. These are non-smoking rooms, and select rooms include a bathtub.
  • Executive Room:

    Enjoy premium comfort and services in our Executive Rooms, with stunning City or Ocean Views. Non-smoking, with bathtub available in some units.
  • Suite:

    For the ultimate indulgence, our Suites provide spacious living areas and breathtaking views. Non-smoking, and all suites are equipped with a bathtub.

Novotel Ha Long Bay is not currently a pet-friendly hotel. Please inquire about specific room configurations if you have accessibility needs.

Novotel Ha Long Bay Dining & Restaurants

Savor exquisite culinary experiences at Novotel Ha Long Bay's dining venues, offering a delightful array of flavors to satisfy every palate.

  • The Square Restaurant:

    Our all-day dining restaurant offers a lavish international buffet breakfast, lunch, and dinner. Enjoy a wide selection of local and international dishes. Estimated price per person for dinner buffet: PHP 1,200. Operating hours: 6:00 AM - 10:00 PM.
  • Leisure Bar:

    Relax and unwind with a refreshing drink or light snack at our stylish bar. Perfect for evening cocktails or casual meetings. Estimated price for a cocktail: PHP 400. Operating hours: 11:00 AM - 11:00 PM.

Novotel Ha Long Bay Nearby Attractions and Activities

Immerse yourself in the beauty and culture of Ha Long City with these popular nearby attractions and activities:

  • Ha Long Bay Cruise:

    Embark on a breathtaking cruise through the UNESCO World Heritage Site, marveling at the thousands of limestone karsts and islets.
  • Sung Sot Cave (Surprise Cave):

    Explore one of the largest and most magnificent caves in Ha Long Bay, known for its stunning stalactites and stalagmites.
  • Ti Top Island:

    Climb to the summit for panoramic views of Ha Long Bay or relax on the sandy beach.
  • Quang Ninh Museum:

    Discover the rich history and culture of Quang Ninh Province at this architecturally striking museum.
  • Bai Chay Tourist Wharf:

    The central hub for many Ha Long Bay tours and activities, offering a lively atmosphere and various dining options.

If you are looking for other activities around Novotel Ha Long Bay, check out the best deals on Traveloka: Recommended activities in Ha Long City!

How to Get to Novotel Ha Long Bay from the Airport

Navigating your journey to Novotel Ha Long Bay is made convenient with several transportation options. The most common airport to consider is Noi Bai International Airport (HAN) in Hanoi.

  • Private Airport Transfer:

    The most seamless option is to arrange a private airport transfer service of Novotel Ha Long Bay directly through the hotel. This service offers door-to-door convenience. Estimated cost: PHP 3,000 - PHP 4,000. You can also explore airport transfer services on Traveloka for competitive rates.
  • Taxi/Ride-hailing Service:

    Metered taxis and ride-hailing services are readily available at the airport. The journey to Novotel Ha Long Bay typically takes around 2 to 2.5 hours. Estimated cost: PHP 2,000 - PHP 3,000, depending on traffic and service type.
  • Bus Services:

    Several bus companies operate routes from Hanoi to Ha Long City. This is a more economical option, with tickets costing approximately PHP 300 - PHP 500. From the Ha Long bus station, you can take a short taxi ride to the hotel.

For those planning their arrival, understanding how to get to Novotel Ha Long Bay from the airport is key to a stress-free start to your vacation.

Summary of Why You Should Choose to Stay at Novotel Ha Long Bay

Choosing Novotel Ha Long Bay for your next trip offers a blend of comfort, convenience, and exceptional experiences. Here’s why it stands out:

  • Prime Location:

    Enjoy stunning views and easy access to Ha Long Bay's natural wonders and city attractions.
  • Excellent Facilities:

    From a refreshing pool to a well-equipped gym and a relaxing spa, all your needs are catered for.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites ensure a restful stay for every guest.
  • Delicious Dining:

    Savor a variety of culinary delights at our on-site restaurants.
  • Exceptional Service:

    Our dedicated staff are committed to making your stay memorable.

Discover the best Room availability at Novotel Ha Long Bay and start Planning your trip today. For seamless Booking Novotel Ha Long Bay, visit Traveloka for exclusive deals and offers.

Book budget hotels in Quang Ninh Province and experience the magic of Vietnam.

Don't forget to Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Novotel Ha Long Bay

Others Novotel Ha Long Bay
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

Transportation

  • Bus/truck parking

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Novotel Ha Long Bay

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Novotel Ha Long Bay
11
Another facilities in Novotel Ha Long Bay
Concierge, Express check-in, Express check-out, 24-hour Receptionist, WiFi in public area

Frequently asked question in Novotel Ha Long Bay

What are available facilities at Novotel Ha Long Bay?
There are top facilites at Novotel Ha Long Bay such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novotel Ha Long Bay?
The standard check-in time at Novotel Ha Long Bay is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Novotel Ha Long Bay?
Novotel Ha Long Bay is a 5.0-star hotel.
How many floors does Novotel Ha Long Bay have?
Novotel Ha Long Bay has 11 floors.
Does Novotel Ha Long Bay provide parking?
Yes, Novotel Ha Long Bay provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in Novotel Ha Long Bay

Overall Ratings & Reviews Novotel Ha Long Bay

Traveloka (126)
Other sources (441)
8.6
Very Good
From 441 reviews
Cleanliness

9.0

Room Comfort

8.6

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Novotel Ha Long Bay

Number of reviews per page
20
40
Top reviews
Lars
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A wonderful resort with all the necessary amenities and very lovely staff
Jonas
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ich bin mit diesem Hotel rundum zufrieden, da es für Besichtigungen günstig gelegen ist und saubere, gut ausgestattete Zimmer bietet
Yuliana
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms should be better cleaned.
Oliver
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside
Choi
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

방은 아주 고급스럽지는 않았지만, 잘 정돈되어 있었고, 필요한 모든 것이 갖춰져 있었으며, 모든 편의시설이 제대로 작동해서 편안하게 머물 수 있었습니다
Laura
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Der Aufenthalt in diesem Hotel vermittelte mir ein großes Gefühl der Sicherheit, angefangen beim aufmerksamen Service des Personals bis hin zur Tatsache, dass die Ausstattung der Zimmer stets vollständig und in einwandfreiem Zustand war
Luan
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nothing open around like 1 restaurant n 1 coffee shop in 2-3 miles
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great hotel to stay at
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only
Read More
Chuong
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.
Laura
icon-with Partner
with Partner
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.
Ben
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Emily
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Read More
poonam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Good
Tan
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Read More
Van Duc
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
husna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

The staff were friendly and the food in their restaurant was lovely.
David
2.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
Read More
Nigel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Estee
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Novotel Ha Long Bay

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Novotel Ha Long Bay

Traveloka (126)
Other sources (441)
8.6
Very Good
From 441 reviews
Cleanliness

9.0

Room Comfort

8.6

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Novotel Ha Long Bay

Number of reviews per page
20
40
Top reviews
Lars
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A wonderful resort with all the necessary amenities and very lovely staff
Jonas
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ich bin mit diesem Hotel rundum zufrieden, da es für Besichtigungen günstig gelegen ist und saubere, gut ausgestattete Zimmer bietet
Yuliana
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms should be better cleaned.
Oliver
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside
Choi
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

방은 아주 고급스럽지는 않았지만, 잘 정돈되어 있었고, 필요한 모든 것이 갖춰져 있었으며, 모든 편의시설이 제대로 작동해서 편안하게 머물 수 있었습니다
Laura
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Der Aufenthalt in diesem Hotel vermittelte mir ein großes Gefühl der Sicherheit, angefangen beim aufmerksamen Service des Personals bis hin zur Tatsache, dass die Ausstattung der Zimmer stets vollständig und in einwandfreiem Zustand war
Luan
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nothing open around like 1 restaurant n 1 coffee shop in 2-3 miles
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great hotel to stay at
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only
Read More
Chuong
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.
Laura
icon-with Partner
with Partner
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.
Ben
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Emily
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Read More
poonam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Good
Tan
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Read More
Van Duc
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
husna
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

The staff were friendly and the food in their restaurant was lovely.
David
2.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
Read More
Nigel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Estee
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 142 week(s) ago

Expedia Group verified review

This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Read More
Number of reviews per page
20
40