Novotel Ha Long Bay

Lovely stay, rooms are very comfy and the staff are SUPER. My daughter lost her wallet in Halong bay, Police called the hotel and hotel staff Anh accompanied us until we got her wallet Absolutely amazing service!!!

Room was excellent, staff were kind and helpful. Amenities were good, however the pool area could do with some maintenance, it’s starting to become a bit grubby and run down. No umbrellas were out.

Large pool, hotel staff professional, clean hotel.

The hotel's location is quite convenient, with easy access to nearby restaurants and other amenities. The rooms aren't overly luxurious, but overall they're decent and equipped with all the basic necessities

Sobe imaju mnogo praktično postavljenih utičnica, što olakšava korištenje osobnih uređaja

A wonderful resort with all the necessary amenities and very lovely staff

Ich bin mit diesem Hotel rundum zufrieden, da es für Besichtigungen günstig gelegen ist und saubere, gut ausgestattete Zimmer bietet

Rooms should be better cleaned.

The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside

방은 아주 고급스럽지는 않았지만, 잘 정돈되어 있었고, 필요한 모든 것이 갖춰져 있었으며, 모든 편의시설이 제대로 작동해서 편안하게 머물 수 있었습니다

Der Aufenthalt in diesem Hotel vermittelte mir ein großes Gefühl der Sicherheit, angefangen beim aufmerksamen Service des Personals bis hin zur Tatsache, dass die Ausstattung der Zimmer stets vollständig und in einwandfreiem Zustand war

Nothing open around like 1 restaurant n 1 coffee shop in 2-3 miles

Great hotel to stay at

The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only

We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.

We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.

Good

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​