What do past guests say about West Lake Home Hotel & Spa?

West Lake Home Hotel & Spa is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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West Lake Home Hotel & Spa

Name: West Lake Home Hotel & Spa
Address: No. 156 Yen Phu Street, Tay Ho, Yen Phu, Tay Ho, Hanoi, Vietnam, No. 156 Yen Phu Street, Hanoi, Vietnam
Rating: 8.5

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8.5

/10

Very Good

48 reviews

What Guests Say About Their Stay

Nathanon Ratanathamwat

9.7

/ 10

Staff very helpful, friendly and attentive. They take care of you as if it's our home. Ask them anything and they will help to their best ability. Plenty of food for breakfast. Wonderful view of West Lake. What a great value for the price we pay. Happy to make the right pick!

Ailene G.

10.0

/ 10

Awesome stay. all the staff are great. They speak english very well. Good Job to the staff.

In the Area

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No. 156 Yen Phu Street, Tay Ho, Yen Phu, Tay Ho, Hanoi, Vietnam

Main Facilities

Laundry service

Restaurant

Luggage storage

Elevator

Multilingual staff

24-hour Receptionist

West Lake Home Hotel & Spa is located in area / city Yen Phu Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around West Lake Home Hotel & Spa

No. 156 Yen Phu Street, Tay Ho, Yen Phu, Tay Ho, Hanoi, Vietnam

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Location
West Lake Home Hotel & Spa is located in area / city Yen Phu Ward.

About West Lake Home Hotel & Spa

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from West Lake Home Hotel & Spa exclusively for you.

West Lake Home Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, West Lake Home Hotel & Spa is the right place to stay.

All facilities in West Lake Home Hotel & Spa

Others

Kids and Pets

Babysitting with surcharge

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Terrace

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box
Elevator

Shuttle Service

Airport transfer (surcharge)

Hotel Services

Laundry service
Luggage storage
Multilingual staff
24-hour Receptionist
Newspaper in lobby
Tours
Concierge

In-room Facilities

Business Facilities

Computer station

Accommodation Policy & General Information in West Lake Home Hotel & Spa

Important Note

Airport shuttle fee: VND 410000 per vehicle
Airport shuttle fee per child: VND 0000000 (up to 10 years old)
Rollaway bed fee: VND 330000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The property is closed between March 4 and December 31.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at West Lake Home Hotel & Spa	36
Number of floors in West Lake Home Hotel & Spa	9
Another facilities in West Lake Home Hotel & Spa	Babysitting with surcharge, Breakfast, Free WiFi, Terrace, Others

Frequently asked question in West Lake Home Hotel & Spa

What is normal check-in & check-out time at West Lake Home Hotel & Spa?

The standard check-in time at West Lake Home Hotel & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00

Does West Lake Home Hotel & Spa provide breakfast?

Yes, West Lake Home Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of West Lake Home Hotel & Spa?

West Lake Home Hotel & Spa is a 3.5-star hotel.

How many floors does West Lake Home Hotel & Spa have?

West Lake Home Hotel & Spa has 9 floors.

How many rooms are available at West Lake Home Hotel & Spa?

West Lake Home Hotel & Spa has 36 rooms in total.

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More Reviews from Other Guests in West Lake Home Hotel & Spa

Overall Ratings & Reviews West Lake Home Hotel & Spa

Traveloka (48)

8.5

Very Good

From 48 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.0

Location

8.0

Service and Facilites

8.5

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Traveler Reviews West Lake Home Hotel & Spa

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Customer reviews

Nipabhorn N.

Shopping and Culinary

8.8

/10

Reviewed 360 week(s) ago

The staff are welcoming. The room is comfortable. The breakfast is good and very tasty. When checking out, the staff said they have to pay for drinking water, but it's actually a hotel fault that doesn't provide free drinking water. Room without blankets, must call to notify And waiting for the staff to bring the blanket

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Harsali

Business

9.4

/10

Reviewed 370 week(s) ago

The hotel is in walking distance to the Tran Quoc Pagoda. The receptionist was very nice to inform us about it. It is a great and quiet place to stay considering the price

1 people find it helpful

Nita m.

Family

10.0

/10

Reviewed 370 week(s) ago

Clean enough, near to tourist attractions.

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Orm K.

Business

9.1

/10

Reviewed 396 week(s) ago

Nice service, clean and good lake view.

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Patthira A.

9.7

/10

Reviewed 408 week(s) ago

Clean room, good view from restaurant and we really enjoy riding a bike nearby hotel!!!

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Duong Thi Bao Tran

Business

8.5

/10

Reviewed 415 week(s) ago

Clean, quiet. Will be back in the nearest time

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Muhammad

6.0

/10

Reviewed 422 week(s) ago

Adress hard to find at begining taxi from airport are bad. Room are OK hut the staff need to well train. Reception always yelling to explain things. The staff in restaurant are very bad attitude. Morning should get positive energy before start activities but if u meet the staff in restaurant u will get negative energy cause never smile and not polite. When we asked egg she said finished but we saw on the place eggs are there. I will not comeback. Good for this new hotel. Better u train your receptionist and restaurant staff if u want get more booking and guest.

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Dao T. T.

Business

8.5

/10

Reviewed 429 week(s) ago

Friendly staff, suitable breakfast, clean room

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1 people find it helpful

Nathanon Ratanathamwat

9.7

/10

Reviewed 441 week(s) ago

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Lai Q. H.

Business

8.5

/10

Reviewed 458 week(s) ago

Clean room, cheerful staff cheerful

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1 people find it helpful

Ailene G.

10.0

/10

Reviewed 465 week(s) ago

Awesome stay. all the staff are great. They speak english very well. Good Job to the staff.

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Ailene G.

Backpacking

10.0

/10

Reviewed 466 week(s) ago

Great experience. Clap! Clap! Great food

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VU MINH T.

Business

9.1

/10

Reviewed 486 week(s) ago

Like returning home feeling. Amazing West Lake in front view. Recommended and will return

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Jen

Business

9.1

/10

Reviewed 495 week(s) ago

New and great hotel with nice staffs

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Amy A.

Romantic

9.7

/10

Reviewed 508 week(s) ago

Very neat, new opening place, small tiny room but compact, all facilities work well. Staffs are helpful and friendly. I would definitely stay again here

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DUONG H. N.

Romantic

8.4

/10

Reviewed 513 week(s) ago

Hotel staff enthusiasm

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Opas Usadee

Shopping and Culinary

9.4

/10

Reviewed 515 week(s) ago

Well, from entry to exit Like many others here

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Mai T. D.

Backpacking

8.5

/10

Reviewed 526 week(s) ago

very stable, will also return to this hotel

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