Friendly attentive staff but not intrusive. Clean quiet beach. Great if you like dropping your bags in one place and not going anywhere. If you like crowds and lots of things to do this is not for you.

Put “ on hold” at che k in - i was the only one in line , there were 4 receptionist with more important things to do Overall, property is getting a bit tired

Food was good, staff friendly and helpful. Had an accident while there (no fault of resort) and they were extremely helpful, accommodating, and empathetic. They went above and beyond to make sure we got to and from hospital, and to the airport to go home for surgery. Would definitely recommend!

It is an old hotel. I dont think they have upgraded it that much They need to make it look.newer.

Location

You need to call the concierge before you arrive to be able to book dinner for that day. Under the “all inclusive” plan, you still need to reserve with more than 24 hours in advance because the

The resort was nice. Rooms were clean and pools provided lots of chairs.

Older place with lots of charisma and Mexican charm. Good 3 star food options.No entertainment. Rooms are quiet below 17th floor but 18 and above affected by noise from lobby area. Easy walk to Ixtapa town site.

Beautiful location and room with amazing view. We were charged for water beyond the one bottle that was allocated in our all inclusive package. Also lunch at the beach was not included beyond hot dogs and crevices.

Beautiful view of the ocean from our balcony and the room itself was gorgeous. Very polite and helpful staff and very clean

The ocean is visible from each room along with the beautiful sunsets. The staff was very friendly and always helpful.

The facilities of the hotel are poorly located with elevators serving all floors on the one side only and amenities on the opposite sides. Restaurants served good food with exception of bread which were stale and dry at every sitting. The local wine prices are expensive more than $80 for a bottle of local Merlot. English is a struggle throughout the facility. Room conditions are not maintained to the expectation of the name. Our room air conditioner functioned poorly the entire stay. The lobby bar had poor music choice, boring and repetitive. A single entertainer paid to perform in the evenings would have much better results. We will not be returning. Distances to shopping and entertainment is non existent and taxis are the only means of transport. A hotel shuttle bus would be an much better option.

El hotel es una maravilla. Lástima que tiene varios detalles de mantenimiento sin atender. El personal de recepción, fatal. El staff en general es muy amable, excepto las personas que están en recepción para el check in dejan mucho que desear.

The property is incredible — I have never seen a place like it before. All the rooms face the ocean and have a terrace where you can relax and enjoy the view. The beach is absolutely beautiful. The only downside was the food, which was unfortunately of VERY low quality. My partner and I chose the all-inclusive option, but we regretted it because the food was really disappointing. Aside from this aspect, which unfortunately did affect our overall experience, the property and the beach are fantastic. A special compliment to all the staff working tirelessly on the beach — they were truly wonderful.

The beach is amazing. We woukd if loved to see some nightly entertainment. Not much to do after the sun goes down. The music is the lobby was like elevator music.

This is an older hotel with very little entertainment so be prepared to create your own. The views are incredible and so is the staff. The private beach was awesome but if you aren't comfortable with large waves, stay out of the water. The food was really good but the selection was limited.

Air conditioning was not properly working.

Ocean views from every room, the lobby, pools and buffets. Food was good to very good, and they have menus you can order from in the buffets that are great! Lots of walking and stairs, so not good for people with mobility issues, but very manageable, especially if you use the elevators to minimize the amount of stairs. Waves are rough, but the beach is good. The spa was so relaxing, there's a turtle release on site.

Room was more than adequate with a Oceanview plus a hammock. Pretty cool! I got to see the sunset everyday. Beach was clean and the bed was comfortable. I'd go back there.

Increíble el hotel, el cuarto, la playa.