Stayed here for a conference. Rooms a good size with safe and fridge. My room was a little tired. I needed an iron to press clothes for a presentation, all my colleagues said that their rooms had irons, mine didn’t. However, a very helpful housekeeping lady organised one for me. My room was at the end next to the fire exit stairs which had bright lights on all night requiring me to wear a night mask. My colleagues said there rooms had blackout curtains, mine didn’t. On the last day I used the spa facilities which were great. The shuttle from Brussels airport stopped outside and there were nearby bus stops to the city centre, Food and drink seemed to be very expensive. We had catering for the conference which was excellent. Sadly, the same couldn’t be said about the restaurant. It was overpriced and dreadful! The majority of my colleagues agreed. The roast cauliflower was so overcooked, it fell apart on touch and was barely lukewarm! A colleague complained that his meat dish was minuscule and cold and got it replaced as even the manager agreed with him. All of us were determined not to eat there again, so went into the city to eat after the first night. (Unless the conference supplied food). I didn’t have the breakfast (at 25 Euros) Again, I was told by colleagues that it was very poor value). However, you could amuse yourself watching the mice scurrying about in the bar & restaurant, we saw them often! The staff were aware they had a mouse problem!

Excellent hotel but please provide more flat pillows please 😎

Rayan was at the front desk when I checked in. He was great! Very professional, knowledgeable, funny, and really helped me get settled in.

Goodn

We hebben enorm genoten van ons verblijf in dit hotel. Het personeel was ontzettend vriendelijk en altijd bereid om te helpen, wat meteen voor een warm gevoel zorgde. De kamer was netjes, comfortabel en duidelijk redelijk recent vernieuwd. De ligging is bovendien heel praktisch, vlakbij de verbindingswegen. Ook de prijs viel heel goed mee voor wat dit hotel te bieden heeft. Wij zouden hier zeker opnieuw verblijven en raden het hotel absoluut aan.

Great location, friendly staff

Room quite sad. Lots of damage to furnishings and the wood by the window. Looks as if its probably been done a while ago and they have just left it. Room service not very universal, nothing much for children very limited with no standard room service options ( burger, club sandwich, nuggets things children would eat after a long journey). Found it quite unwelcoming as a family. Was expecting standard crowne plaza - this was not it.

The sauna and pool were excellent to relax after a long hard week of work. The staff was super friendly and helpful. We will come back for sure.

Nice hotell

Great, clean rooms. Fantastic pool and sauna. Excellent restaurant and bar. Convenient location.

Great rooms, restaurant, pool, and wellness area!

Nice room, clean, quiet and the shower gel was lovely.

everything perfect

the beds were not comfortable, very soft and not easy for 2 persons to sleep, when you turn your partner has to turn or move as well. the sauna was out of order. the staff was really nice but charging 20euros for parking was really disappointing. I could rate with 4 stars but parking charge has cost you a star.

The reception staff were exceptional. Extremely helpful at all times. Also the house keeping staff were very efficient. We stayed for a month and our room was immaculate. We chose The Crowne Plaza not only for its location but we had a bath in our room, which is non negotiable for us. Thank you

Great hotel for Antwerp Expo. Service at the restaurant was not very accommodating but honestly it could be house-rule not to serve a pommes- frites alone although it is on the menu. It could be a starter/ not a side-dish….

All great

Satisfying of almost everything! Would come back again!

Payment system need to upgrade

Lovely hotel really nice pool and spa. Very friendly and helpful staff.