This is our go to place while we are in Victoria, quiet and understated with a terrific morning cafe for coffee each morning. The Aura restaurant is wonderful they do everything well breakfast, lunch and dinner, make sure to try their cocktails especially the Salted Caramel Old fashion. Cheers

It was lovely

Very nice property, staff and great feeling. Very tasty breakfast

This place is a gem, employee owned. Family and pet friendly. The staff is incredible. It’s walkable to downtown with a great cafe and restaurant in the building

Very close to Victoria loved the small water Taxies

Loved the location. Hotel was perfect .

Did not get value for my money. Extremely overpriced for a regular, view restricted room. They were not ready for 3 in the room which we had booked and we needed extra coffee, mugs and robes.

.

For an older hotel I booked ocean view which was partially blocked by a giant, which was completely out of their control. I wish when booking they would advise that there are two sides, laurel wing which faces the Empress and Erickson wing which faces the incoming wharf (would have preferred this). The bed was extremely comfy! The bathroom was a bit outdated, the tub/shower combo is quite aged and small, though extremely clean and well maintained. The staff, omg the staff, absolutely wonderful, helpful, polite and happy! This is the five star treatment everyone looks for. Restaurant and bakery amenities were wonderful, again with that same service from staff. I would definitely stay here again, I would just book the other wing for the view. Thank you!!

I was not happy my pickup could not fit in the parkade and had to park a block away in an open unsecured lot.

We enjoyed our stay at the hotel, the room was clean and comfortable. The view of the marina from our balcony was appreciated. Parking structure opposite the hotel is gated and secure, but we found out there is an additional parking fee charged to the guests for using it. There were no water bottles in our room! You can order some from room service at four times the cost or bring your own.

The room is very nice and clean.The front deck dtaff is very friendly nice.

Always a pleaure staying here! Staff was very nice and professional. Rooms clean and the extras that can be added to the room are nice! Parking is easy and affordable. The views are stunning!!

Very spacious and clean room. Staff is very professional and clients oriented!

good service， the heating system is too old which makes lots of noise at quiet midnight

Very clean, nice view, friendly staff. Definitely recommend.

Really good food

Great location, very friendly & helpful staff, and most importantly a clean room! We’ll be back.

Great location and views from room. Clean rooms with basic amenities. Room was spacious with an outdoor balcony but room walls very thin.

Everything was excellent. I only wish they had a hot tub ! Location is amazing!!!