Stayed at NH Ciudad de Santiago and unfortunately the experience was disappointing. The main issue was the consistently poor customer service from reception staff, who often appeared uninterested and unhelpful. We also experienced maintenance issues on arrival, including a heater that was not working and required attention from maintenance. On our second day, our room was not serviced or cleaned, which meant basic items such as coffee pods were not replenished. When we later requested replacement pods, what should have been a simple request became unnecessarily difficult. None of the issues were major on their own, but together they created the impression that guest service was not a priority. The hotel has a good location and comfortable rooms, but the overall level of hospitality did not match the price paid.

Did not have enough help with luggage. boxed breakfast for early birds was very poor and limited

Great hotel, exceptional value for money. Lovely staff. Only boggle was having to pay for extra coffee pods for the room which was a little disappointing

Well located. Breakfast included was ok, the same everyday. It was a clean well located property.

Huge rooms, very clean, excellent location. Staff is both, professional and friendly. The only downside was the restaurant food. So if you’re able to eat outside you will be better off! - I had no option cause I had to stay at the hotel must part of the day. Chile’s hospitality is amazing!

Gym had leg press and leg extension which I was pleasantly surprised at for such a small space. Also the pillows were incredible

Inattentive staff and front desk staff not willing to accommodate us with simple things ruined the experience.

Nice welcome and very friendly team

It was ok

We enjoyed our stay, particularly the attentive service and the high quality of our room. Regarding breakfast, while the local selection was impressive, there is room for improvement in informing guests about holiday service changes. Providing me with a regular Friday schedule when I specifically asked about Good Friday hours caused us to misplan our excursion. Ensuring staff are consistently updated on holiday hours would greatly enhance the guest experience.

Nice and clean :)

Nice hotel and friendly staff. I would come back.

On a quiet side street, well located between two metro stations and within walking distance of many attractions. Excellent breakfast buffet.

Loved our stay at NH Santiago! The hotel in centrally located and very close to public transit . The rooms are very spacious and clean. Buffet was assorted with various foods. The only drawback was that the hotel did not have a pool although listing states it has one. It has a Jacuzzi instead which needs to be reserved but is private. Would definitely recommend.

Nice and clean room.

Close to everything. Highly recommend.

I only stayed for one night but well worth the money. Had a nice spacious room and close to everything by either uber or metro

Outstanding hotel

Everything was perfect, very good standard similar like in Europe…

The staff were helpfull. Location was great and the rooms were clean.