Good stay and great location

Had a great stay staff are very friendly and helpful

Convenient for Wrexham away

The hotel was dated and is in need of updating however the rooms were clean and the staff were very Friendly But I couldn’t moan for the price we paid.

Shower was cold, dirt on air vents.

Breakfast was amazing and so hot and fresh and nice flavours and had a large option of choice for everyone , room was so clean and nice shower was red hot and lovely and the room was quiet

Clean bed and bathroom

The manager was very good and agreed to us having a refund as I am disabled and the room was not accessible for my needs

Very clean very good staff

Very basic & not in any way pleasant. A tired looking room. Decor in need of refurbishment, paint chipped & scuffed skirting boards. A small room with window attracting condensation. It was very oppressive. We wouldn't wish to stay with same hotel chain again. The hot tap didn't dispense any water as seized up so no bath only shower. Disappointed.

Withon half an hour of being there we had a power cut then at half 2 in the morning the toilet started naking weird noises and leaking sll over bathroom floor we were given a different room in the end.

Yes

I have stayed at the Mercure several times this year and find it absolutely lovely..Good clean rooms, Stella Breakfast and very efficient and good natured staff. Spa is rather busy with swimming lessons in the day but peaceful after 7.30pm I would rate the hotel 5 star except that the bar food is poor. Overpriced, meagre standard and quality.. so bring your own sandwiches but certainly sign up for breakfast

Room was comfortable and warm. Problem was the shower but managed to have a bath instead...

Room clean staff helpful

Friendly staff clean room and great facilities

The room, whilst adequate for sleeping in, was tired and dated, decor was old and run down. We were there for 2 days and paid an extra for an upgrade to the privilege room, which meant bath robes, slippers, coffee machine with 4 pods, a tin of fanta and pepsi and 2x 2 finger kit kats 2 bottles of water. Drinks used up on first day along with kit kats but didnt get replaced for second day, room wasn't even serviced on the Sunday so I was miffed at paying for upgrade for two days as it was a waste of money. Staff were friendly and attentive although noticably absent when I was trying to check out on Monday morning. There is an over reliance on powerful air freshners the sort used in old peoples homes to mask bad smells, these repugnant air freshners catch your breath and could be an issue if you have a breathing illness. Corrugated paneling lining the corridor walls, bouncing, creeky first floors and corridors that thunder as you walk to your room are an issue when trying to get to sleep. But as this was not an expensive hotel, and it has a swimming pool, sauna and steam room you take the rough with the smooth and accept the poor decor and noisy floors as overall it does what it says on the tin. We had an enjoyable break at this hotel, it didn't break the bank and was conveniently located.

The room was clean and the bed was comfortable. The staff were attentive and friendly and the food was very good. Basically everything you want from a hotel.

Excellent stay, staff excellent and helpful, great breakfast, fantastic pool facilities, thanks

All staff at this hotel and associated health club are super friendly and helpful and really made our stay pleasant. Great value for money and cracking breakfast.