Reservé por error... inmediatamente comuniqué el error... Y no solo pagué esta estancia que no aproveche, sino la de la semana anterior que eran mis fechas correctas... y Además.... lleno de niños ruidosos por un evento de la SEP

Muy decepcionado del hotel. Pedi una capsula de cafe andicional y me la querian cobrar. En ningun hotel del mundo me habia pasado. Nunca espere esta en un hotel de la categoria del Camino Real. Pague $6,500 por 3 noches y no son capaces de darme una capsula que cuesta menos de $20 pesos. Las toallas estan viejas y deshilachadas. El hotel necesita un poco mas de mantenimiento.

Good

Good

Excellent location, close to everything!

I enjoyed the hotel immensely and the lunch we had there was great.

This is a good place to stay

The hotel is very neglected, the towels are extremely old, and the cleaning staff is not properly trained to clean. The courtyards are abandoned and strewn with trash; there is no hot water in the bathroom; and to top it all off, the front desk staff is extremely rude.

Breakfast

Bonitos jardines

I booked 3 rooms in the beginning of January, 2026. Every room had a musty smell. The showers were covered in mold. The toilet overflowed twice in one of the rooms. The pools were not maintained. I was double charged for a breakfast meal. It has been over a month since my visit and I am still waiting for my refund. The staff were very friendly and polite.

Of course everything was wonderful

el hotel muy bonito y silencioso, la habitacion muy sucia abajo de la cama, king size, la pata de la cama rota y por lo tanto no estaba plana, un par de enormes cucarachas aparecieron en la noche, personal muy amable y servicial

⭐⭐⭐⭐⭐ I would like to thank all the staff for their excellent service. They truly make the place feel welcoming and much better overall. Their kindness and professionalism really stand out.

The rooms are really old with many things not working. It is a shame how this hotel has been abandoned

Beautiful compound like hotel with lovely landscape and outstanding service! The entire facility is spotlessly clean the linens are very nice, and the food is excellent! Absolutely the very best service! It's a wonderful oasis in the city!

Room , restaurant

The room has old furniture , and the toilet had a leaking,

Amazing experience from start to finish! The staff was friendly, professional, and truly attentive. My room was clean, well-organized, and exceeded my expectations. The service was excellent, and you can tell they genuinely care about their customers. Today, for Día de Reyes, the manager surprised me with a beautiful and delicious mini rosca, which made my stay even more special. I will definitely be coming back and highly recommend this place to anyone looking for quality and great service. 🌟

Clean room great area. Staff was always welcoming.