Clean room, cleaned daily. Conveniently situated for the NEC, Station. Airport and Resprt world

Staff were lovely Air con in room kept making loud noises during the night which meant we had very little sleep as it kept waking us. Not sure why it was making a noise when it wasn’t turned on.

Strange single room with the toilet in your bedroom! Also the temperature was really cold and I couldn't warm it up with the aircon system. They provided a heater in the room but the wire didn't reach the available plug sockets! Wouldn't bother staying here again.

1. I requested a cot in advance that wasn’t left in the room despite reception confirming on check in that it would be there 2. I requested extra pillows while checking in which never arrived 3. The extra pillows in the wardrobe were blood stained 4. My husband ordered a dessert in the bar, it never arrived. The staff wouldn’t refund it as they “couldn’t find the ticket” the kitchen staff wouldn’t make it as they also “couldn’t find the ticket”. The waiter wouldn’t go back into the kitchen to ask, so my husband had to go to the kitchen door and ask for the dessert to be made. 5. A hotel this large and busy shouldn’t be having such poor service in the bar - we requested a dish of plain pasta for our friend’s toddler, and the waiter had to go back and forth to the kitchen 3 times before he could confirm it was possible, though there was plenty of pasta dishes on the menu.

Dirty room didn’t feel clean

Staff very helpful, room spotless

All great

Clean , lovely atmosphere. Great stay

Nice room and enjoyed using the spa very handy to walk to the airport too

Best airport hotel stayed at

Good food, ambience and experience all round. I will be back here!

Antonio on reception was really helpful and friendly and went above and beyond to help us at check in. The stay was adequate, room comfy and clean but the lifts let the hotel down. Only one works at one end of reception and both times we wanted to use it with our cases, there was a long wait waiting for it to travel up and down to different floors as it was occupied. After a long wait this morning, we took some stairs down three floors only to find that the bottom floor wasn’t accessible So we had to hunt for more stairs on the first floor as again the lift was occupied and would’ve been a long wait. Also, we had until 12 to check out but housekeeping banged on the door a little after 10am to see if the room was clear. When we checked out, we weren’t asked if we enjoyed our stay either.

Most excellent sausages in the breakfast. Good amenities in the hotel for food and during. Good room with a massive bed!

It was perfectly located for what I needed and the room was spacious.

Fantastic breakfast and friendly staff

Room spotless . Staff very courteous. The executive lounge had a lovely atmosphere

The room was cold. Heating showing 24 degrees but definitely a lot cooler. Couldn't speak to anyone about it due to how busy front desk was so used express check-out.

Small room and bathroom. But clean with decent hotel facilities

Clean room, large room, comfortable bed.

Very comfortable stay. With a spacious room and a delicious breakfast