Nick the concierge and Fiona in the Gild bar were amazing and really helpful. We ate in the Gild bar on our second night and the food was very good. The rooms are looking a little run down but the aircon was working well and it was quiet. The swimming pool area was looking tired and the floor around the pool was exceptionally wet and slippery. Overall, good location for the NEC which was the reason for our stay.

The high handed attitude about not servicing the room daily as they are a sustainability hotel. That shouldn’t mean dirty cups not removed and replaced with clean ones or empty refreshments tray. I did not expect to have to have any such conversation. My bed was not made, but I can live with it. Dirty crockery left outside rooms in the corridor. Staff were friendly and helpful but not necessarily properly trained.

The room was spacious and clean. The staff were friendly and helpful. Breakfast was plentiful and great quality. First class experience.

Clean, lively, conveniently situated. Didn’t like the rats running across the path near where the new pods are being built. Can this be addressed.

amazing experience, highly recommend

Every Thing

Check in took nearly 45 minutes as there was an Elvis convention, which wasn't advertised on the website when we were booking. So there were alot of people trying to check in at the same time After check in was complete, the never of staff showed us where all the facilities were and booked us into the spa and swimming pool, which was a great enjoyment for the kids Evening meal was great. Ambiance was nice and staff were very helpful

When I checked in, they said I would get a receipt for parking at checkout. At checkout it was really busy and I had to wait just to get the receipt, otherwise I could have dropped my key card in the express checkout box and got on my way. I asked why they didn't give the receipt at check in or post it under the room door. Apparently it takes a while to load on the system so they can't issue it immediately and they can't put it under the room door as the carpets are too thick. If you want a swift check out, I suggest you check with the reception desk mid stay if the receipt is ready, whenever you notice it's quiet.

We had an awful stay at Hilton Birmingham Metropole. The experience started with extremely long queues, but the biggest issue was being woken by the fire alarm at 2am. After being forced to stand outside in horrendous rain and thunder, we eventually returned to our room and got back into bed, only to be woken again a few hours later by another false alarm. While in the lift during the first evacuation, another guest told us they had experienced the same issue repeatedly throughout the week during the night, which is quite frankly unacceptable. Our child was absolutely petrified by the whole ordeal, and after the second alarm we decided to pack up and prepare to leave. As a result, we got virtually no sleep at all. It's a real shame because the hotel itself is lovely and the décor is beautiful, but the repeated false alarms completely ruined our stay. Unfortunately, we cannot recommend it based on our experience.

Clean room good facilities lovely breakfast

The lobby and restaurants are nice, up to date. The hallways and rooms need TLC. The hallway carpet has a terrible old, musty smell and the rooms/bathrooms were not the cleanest I’ve seen (hair pins left on floor) but the staff was very helpful, very friendly and the location to NEC is ok except for the rats. The walkway leaving the hotel may be full of trees but we saw no less than 2 rats during the day every time we walked the path.

Nice hotel, good location for NEC and good ok.

Had a room at the back with a tiny window at the top that we couldn't see anything out of or open, aircon didn't work, remote for tv missing and no shower gel in the container. We went and changed rooms and the staff were very helpful, probably because we shouted a little at them. New room, aircon was still not great but at least we could open the window to let some air in. Rooms are looking tired and could do with a refub for the money you pay for them. It was games expo and we took to the stairs as the lifts were very busy and one was closed off. As for the stair ways, they've not been swept in years, there was that much dust and hair in them you could knit a jumper. Breakfast was good and the staff were cleaning all the time and kept the tables available.

Check in was 10+ deep, a poo still in the loo from the previous room occupant along with there rolled up crusty socks

Location is excellent with a good sized car park. Shame the room was quite poor. Aircon wasn’t working and made the stay terrible. Not what I was expecting from a Hilton.

The room I was given (single occupancy to be fair) was similar to student accommodation. The small bed was pushed up against the wall. The shower was cramped, the shower gel was empty. The carpet had a threadbare patch, the wallpaper was peeling away in a couple of corners and the net curtain on the window wasn't well attached. Oh, and yes, the bathroom had no door, which was an interesting design feature. If you get a room like this, you'd be better off staying at a travel lodge. Also, we were asked to leave the car-park earlier than intended as they had a large function on. Despite all of the above negativity, I would like to say that all the staff around the hotel were great - friendly, polite and helpful.

?

Huge, very unwelcoming hotel. Queues for everything Room weird, no bathroom door. Air con very noisy. Unusable at night. Queues for breakfast and difficult to find a seat. Food for dinner absolutely awful. Pasta cooked to the point of falling apart to mash. Terrible and inexcusably poor, even for hotel food. Of all the hotels around the NEC, this has been the worst.

We had a great one night stay whilst attending an even at the NEC, which is within very easy walking distance. The hotel was clean, the staff were all very friendly and helpful and our room comfortably accommodated our family of four. The swimming pool was a highlight for my children, as was the delicious dinner and breakfast we enjoyed during our stay.

The breakfast had a great variety and fresh. Hotel nice with giod facilities.