Hilton Birmingham Metropole

The room I was given,was not ready and not cleaned by the previous occupant. It was bit of inconvenience having to go back to checking desk and ask for a different room. In the bathroom, one of the lightbulbs was out. I couldn't see the hairdryer, apparently it was in the wardrobe,in a bag... Gym facilities - 1 broken running machine and rower. For such a big hotel it really is a shame to have such small gym with one barbell! The staff in the gym not very helpful, I had no idea where to go, and the lockers with a tap pad ,no instructions how to use it. Once given instructions,still the lockers are very temperamental, in the end I couldn't use it. I locked about 3 but couldn't unlock them at all. Glad I didn't put my stuff inside. Wanted to eat at the restaurant,but was told it's fully booked, again very disappointed having to be turn down, and had to eat in a very noisy bar area. Overall not worth the price.

Room was clean. However, room was next to elevator which was a little noisy.

Great as always!

Parking is ridiculous if staying more than a night. Unsympathetic staff aswell.

Calm, relaxing stay, very friendly staff. I had a small leak in the bathroom, which was fixed quickly by a very friendly engineer. All round good experience, highly recommended comfortable stay the night before my flight

Room had an ensuite which did not have a door and was open to the bedroom, therefore the shower was at the head of the bed and worse still the toilet was just in one corner of the room. Went to reception and was told that was what I had booked and therefore there was nothing that they would do about it as I booked via Expedia and not directly with themselves. I won't be using Hilton again!!

Clean room but dated and needs modernising. Amenities were great

Enjoyed our stay at the Hilton.

Water pressure on 5th floor is poor. Couldn’t work out WiFi easily. Code written on card but no explanation given on which option to use. It asks for an American state without an option for UK on the option we initially found. Hard to find tv / music channels on tv as menu option not working. Bed was excellent.

Basic and quite old room.

Clean room, no milk supplied. Excellent breakfast. Not impressed by check in

We where disappointed with the overall experience we had at the hotel. The Hilton brand come with a certain level of expected Luxury, however this was clearly not met. There where a few small issues with the room which we felt should have been delbt with however, obviously not been looked at for a long while. This included the sink trap not working properly, USB sockets not working and a kettle which must have had a soup or broth heated in it as there where spring onion, seads and other food items at the bottom. These things should EASALY be picked up by the cleaning team and passed on to maintinance. While on the topic of the cleaning team, I find it unacceptable for the team to be knocking on the door hourly from 9 am and talking loudly outside the door. When a hotel has a checkout time of 12 o'clock, I would think the cleaning teams would be expected to leave the booked rooms until checkout time. The parking is £20 per night...apparently (even after a kind member of staff gave us a discount code). we did not expect to have to pay this extra fee, on top of the room price. Just make sure to be careful while using the parking facilities as the state of the tarmac is diabolical, a few punctures waiting to happen especially in smaller vehicles. For the price of parking I would expect a "pot hole" free parking lot. Overall this Hilton did not meet the 4 star Hilton quality. On a positive note, the reception staff where very friendly welcoming and helpful.

Room was in disrepair with a gaping hole between the framework of the window & the building itself. Have emailed Hilton & have had no correspondence.

Breakfast was good

Staff were amazing, particularly at breakfast as we were shown around all the Vegan options and there were plenty!

Our room was spotless, the hotel was great as were all the staff we met. The Brightsmith restaurant was amazing and our fillet steak was fantastic. The waiters were very nice and polite. The breakfast was also great so much choice. Overall we had a great time and experience and would come back.

Room was freezing, no heating. Food was terrible when it eventually arrived

Fabulous helpful staff, very comfortable bed, good bar and bar snacks.

Booked a family room and the bed wasn’t set up for daughter. Shower broken and stick on the hottest setting potentially causing serious injury. Check in staff rude. Food in the bar cold and had to be sent back. Don’t recommend this hotel.

The staff at the hotel were great - very friendly and helpful. But our bedroom was freezing when we arrived. We used the portable heater (which obviously indicates a problem) but cold air was coming through the window area and grates all night. Also, the bar was disappointing - we got back from our event at 9pm ish - the bar was shortstaffed and the area to buy snacks was open but not staffed.