Hilton Birmingham Metropole

Best airport hotel stayed at

Good food, ambience and experience all round. I will be back here!

Antonio on reception was really helpful and friendly and went above and beyond to help us at check in. The stay was adequate, room comfy and clean but the lifts let the hotel down. Only one works at one end of reception and both times we wanted to use it with our cases, there was a long wait waiting for it to travel up and down to different floors as it was occupied. After a long wait this morning, we took some stairs down three floors only to find that the bottom floor wasn’t accessible So we had to hunt for more stairs on the first floor as again the lift was occupied and would’ve been a long wait. Also, we had until 12 to check out but housekeeping banged on the door a little after 10am to see if the room was clear. When we checked out, we weren’t asked if we enjoyed our stay either.

Most excellent sausages in the breakfast. Good amenities in the hotel for food and during. Good room with a massive bed!

It was perfectly located for what I needed and the room was spacious.

Fantastic breakfast and friendly staff

Room spotless . Staff very courteous. The executive lounge had a lovely atmosphere

The room was cold. Heating showing 24 degrees but definitely a lot cooler. Couldn't speak to anyone about it due to how busy front desk was so used express check-out.

Small room and bathroom. But clean with decent hotel facilities

Clean room, large room, comfortable bed.

Very comfortable stay. With a spacious room and a delicious breakfast

The sofa bed was broken so the hotel staff put a single pull out bed in the room, but that wasn’t enough for our two children. After attempting to call the front desk numerous times from the room without answer we had to go down to reception. They sent housekeeping who told us there was no way to put another bed in the room and the reason there was a single bed was because the sofa bed was broken. The only option was a room change but our daughter was already asleep and we had unpacked so we didn’t want to do this at 10pm at night. I originally called for the bed change at 7pm and they said they would do it whilst we were out at dinner but it was unchanged when we got home. We decided it would be easier for one of the children to sleep on the sofa so asked for a single pillow and duvet ( again having to go to reception to request this as they didn’t answer the phone) which took 40 minutes to arrive to the room and required another call.

H

The hotel staff - ALL that I came into contact with were professional, polite & very very helpful. The room was spotless & extremely comfortable. I really enjoyed my stay. Thank you!

Room was clean, staff were helpful, food was very good and easy to get even when restaurant was closed.

We asked for the king bed to be separated into twin beds, both on booking and on arrival. This wasn't done until after midnight and I had to complain twice.

Staff where absolutely fantastic, I just wish they had a smart TV in the rooms.

We thought we had paid for breakfast, but when we arrived it wasn’t included. So we paid £36 for the 2 of us. It was a nice breakfast, but this questionnaire described it as “free”. It wasn’t! I do also need to say our room was cold and that made it uncomfortable. We mentioned it to reception, and left our heater on full pelt continuously and it seemed to improve. This heater was offset by the aircon which we couldn’t stop blowing out cold air. We ate dinner at the restaurant and felt it was poor value for the price paid. Service was good but food disappointing for the price. And, we were nearly charged £48 for parking 25 hours. Luckily Reception sorted it out. All in all, from the above reasons, for 1 night stay we would try another hotel if we ever visited the NEC again.

Bathroom not clean - missing plug in bath, chain left hanging down the drain and covered in hair and filth from other guests. No attention to detail! Room a little cold so a heater has been provided- not very eco friendly!!!

The room was fine, but cold. It took me a while to locate the 2 kW heater in the room, after which I could regulate the temperature. There was no hot chocolate, and the water, which seemed to be provided free, was, oddly, in a can! The room was NOT serviced after night one as I would have expected.