Room was great, very spacious and spotlessly clean. And the pillows (heavenly)

Great hotel rooms food and staff BUT extensive and noisy building work until 5/6 pm. No advance notice of disruption or inconvenience but boards saying ‘please bear with US’ while refurbishment going on.

Lovely hotel and staff, pool very nice. Room disappointing. Building works going on throughout the hotel which wasn’t made clear at booking. We were in a ‘family room’ which was essentially a meeting room converted on the ground floor. The only radiator in such a large room was around half a meter from my head when in bed, the chosen location very uncomfortable and I therefore did not sleep well at all. Shower tray flooded easily which was annoying. Ok but the experience was certainly not worth what we paid.

Hotel was lovely, a warm welcome on arrival. Beds were comfy and shower was great. We loved the gym and spa area. It would have been nice for the hotel to let us know prior to arrival there would be renovations during our stay, we had no communication about this happening. We were woken up with the builders starting work at 8am midweek which wasn’t nice. The room we had had a few marks on the walls and water didn’t drain away quickly in the bathroom, a few little niggles. But overall we enjoyed our stay and would return once hotel has finished renovations.

Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive

staff very helpful, especially a member of staff in the restaurant. facilities were good, even during some renovations.

This is my second stay here and it's not my last. This hotel looks unremarkable from the outside but it is beautiful on the inside. Open fires, stunning wood beam ceilings, a fantastic pool and the rooms are spotless. There are spa treatments available but we didn't make use of them this time. The treatments are a bit pricey but i think if you buy a spa package when you're booking your room it works out cheaper, so have a look. The staff in the hotel are all lovely and very friendly. I can't sing the praises of this hotel enough.

Great room and great facilities

Goid selection for breakfast. Polite staff and very clean despite the building work ongoing

Clean room,polite staff

Gorgeous room for kids

I would have given it 5 only our tv didnt work in the room

I enjoyed my breakfast and the service I received was impeccable 👌

Clean room, good check in , delicious breakfast

Booked as a birthday gift for husband and chose a four poster suite. Very disappointing. Tired décor, ripped curtains, stained carpets and dirty mirror. Bathroom very dated and a foist smell throughout. When we arrived there was a vacuum and dirty cloths on the floor so made reception aware. They told me they'd notify housekeeping. Not the four poster suite l'd expected on booking. Other than that, the spa is fine with a lovely warm whirlpool and loungers around the poolside. The restaurant is nice. A shame that the experience didn't live up to expectations as we were looking forward to a luxurious break away.

Comfortable

James M at dinner was first rate. Other staff were less attentive. Being charged £15 to use the gym is outrageous Feels like a 3.5 star hotel that thinks its guests are wallets not people

Superior room was lovely. Very spacious and clean with a little living area, including: sofa and coffee table, fridge, radio, coffee machine etc. was on ground floor, which was great, but near housekeeping, which was extremely noisy between 9an till 4 or 5 really. Not too much of a bother if you’re going out. But I was there to stay in and relax as I was unwell. Had continuous problems with the room key card. It took 4 attempts before I finally got to room. Then many visits to reception to get it fixed again during my stay. The spa/swim/gym area is one of the best I’ve seen. Extremely clean, up to date and every amenity. Unfortunately, you need to pay once per stay to access use of this area while booking third party. I do not think it should be advertised as having those facilities when you book the room on hotels.com, it should be an optional extra, the same way as breakfast and meals. The reception staff were lovely and very friendly. I enjoyed my stay overall. Would definitely visit again.

Super comfy room and staff were great. Food in the restaurant was priced high and the quality fell below expectations for the cost. Gym is small but well equipped and the spa and pool area looked really nice and clean. It seemed like the heating was on in the hotel and it was far too warm. Great easy parking on site.

Doesn't look great from outside but very nice inside and worth a visit