We love Riuplayacar! Froy is the best bartender!

All you with the exception of palace you can use services and amenities! Air conditioner in room could have been more cold!

The staff & service were phenomenal - all of them! The property overall is very nice. It was difficult to keep a comfortable temperature in our room and the towels were very thin. The pool towels seemed much newer. There are three great pools, but only TWO stalls in the women’s restroom down there. ALWAYS a long line!

We stayed at RIU Playacar and were very satisfied with our experience. The food was excellent — everything was delicious, with a great variety, and we especially appreciated the good selection of seafood. We were given a nice room in building 7. It’s not brand new, but everything was clean and well-maintained. The room was spacious and comfortable, and the view from the room was beautiful. Overall, we had a wonderful stay and left with only positive impressions.

Our family vacation was completely ruined by a severe medical emergency caused by the resort’s food. Out of our group of six, every single person fell violently ill. The Illness: What was meant to be a relaxing getaway turned into a "family cluster" of Acute Infectious Gastroenteritis. Our group suffered from high fevers (up to 101.1°F), relentless vomiting, and diarrhea. We were formally diagnosed by doctors and prescribed Azithromycin and Zofran just to manage the infection. We traced the source to shrimp at the main buffet (04/08) and chicken/fruit at the Asian restaurant (04/13). The Red Flags (Hygiene & Safety): While staying here, I noticed shocking lapses in regulatory transparency. The resort’s public boards display: An Environmental Operating License that expired in March 2024. A Sanitary Dictum dated from 2017. It is no wonder our entire group became ill when the resort is operating with health and safety documentation that is nearly a decade out of date. The hygiene standards here are clearly not being monitored by the proper authorities. Management Response: Despite providing medical reports and pharmacy receipts from Farmacia Playacar, management (Riu/After Travel Care) is currently dragging their feet on a refund The Bottom Line: We spent the majority of our stay confined to our rooms in significant physical distress. DONT GO!

Excellant resort

The staff was great and the food was good. The restaurants don’t open in the evening as early as we would have liked. The hotel has no elevators so carrying your luggage up the stairs is not fun. There’s 3 floors so hopefully you’re not on the 3rd floor. Several activities throughout the day. The hotel was clean and very helpful if you needed anything.

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All the personal stuff was great

Clean room was pretty good! Staff were awesome, very friendly. Buffet was delicious and full of options. Pool nice and clean. Something negative about the hotel was that it didn’t have elevators.

Friendly staff and extremely accommodating. Great experience!

This hotel was very clean. Great food, great staff, beautiful beach. I will be returning next year !

The Riu was a solid average, 3.5 stars. The cleanliness and room were excellent. Most of the staff were attentive and friendly but it was understaffed at times. The buffet was excellent, the quality of food in the al la cart restaurants was sub par, enjoyed that you didn't have to reserve them though. Beach and pool were great. Wish they had a sports bar onsite instead of having to travel to another property. Night time entertainment was mostly bad, music playing, DJ's etc would have been better. Check in and out were good.

The breakfast bar had something for everyone in my family.

staff was outstandingly kind and they even gave my daughter a birthday gift and room deco. Deeply grateful

Excellent food !!

Excellent service and a hard working staff top to bottom. Great food, awesome beach front and pools for relaxing, and also plenty of activities available if you desire to stay busy. Very pleased and impressed with my stay and want to go back!

Very clean rooms!!! Amazing place!!!

Everything was great.

We were upgraded to the Riu Mexico Palace