Hotel Riu Playacar - All Inclusive

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8.8
/10
Very Good
1,016 reviews

What Guests Say About Their Stay

Gregory

10.0
/ 10
This was the second time we stayed at this resort. Food is excellent. Beach is beautiful.

Olena

10.0
/ 10
We stayed at RIU Playacar and were very satisfied with our experience. The food was excellent — everything was delicious, with a great variety, and we especially appreciated the good selection of seafood. We were given a nice room in building 7. It’s not brand new, but everything was clean and well-maintained. The room was spacious and comfortable, and the view from the room was beautiful. Overall, we had a wonderful stay and left with only positive impressions.

Joyce

10.0
/ 10
The staff was great and the food was good. The restaurants don’t open in the evening as early as we would have liked. The hotel has no elevators so carrying your luggage up the stairs is not fun. There’s 3 floors so hopefully you’re not on the 3rd floor. Several activities throughout the day. The hotel was clean and very helpful if you needed anything.
In the Area
See Map
Avenida Xaman Ha Manzana Lote, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Hotel Riu Playacar - All Inclusive is a accommodation is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Riu Playacar - All Inclusive

Avenida Xaman Ha Manzana Lote, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby Hotel Riu Playacar - All Inclusive
Lobby 2 Hotel Riu Playacar - All Inclusive

Discover More About Hotel Riu Playacar - All Inclusive

General


Near Playacar Beach

Location


With a stay at Hotel Riu Playacar - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Quinta Avenida and Playacar Golf Club. This all-inclusive property is 0.7 mi (1.1 km) from Playacar Beach and 1.7 mi (2.8 km) from Playa del Carmen Main Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Piste Cyclable sur Paseo Xaman-Ha - 0.3 km / 0.2 mi
Mayan Ruins of Playacar - 1 km / 0.6 mi
Playacar Beach - 1.1 km / 0.7 mi
Xaman Ha Aviary - 1.6 km / 1 mi
Mahi Golf Course - 1.9 km / 1.2 mi
Plaza Paraiso - 2.1 km / 1.3 mi
Paseo del Carmen - 2.1 km / 1.3 mi
Quinta Avenida - 2.3 km / 1.4 mi
Playa del Carmen Maritime Terminal - 2.3 km / 1.5 mi
Founders Park - 2.4 km / 1.5 mi
Portal Maya - 2.5 km / 1.5 mi
Playa del Carmen Main Beach - 2.6 km / 1.6 mi
Chabad Playa del Carmen - 2.7 km / 1.7 mi
Mercado Playa del Carmen - 2.8 km / 1.7 mi
3D Museum of Wonders - 2.9 km / 1.8 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 32.6 km / 20.3 mi
Cancun Intl. Airport (CUN) - 59.5 km / 37 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a waterslide. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Dining


Satisfy your appetite at The Palms, one of the property's 4 restaurants. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Rooms


Make yourself at home in one of the 396 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

All facilities in Hotel Riu Playacar - All Inclusive

Bar, Cafe and Lounge Hotel Riu Playacar - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Hotel Riu Playacar - All Inclusive
Swimming Pool
Entertainment Facility Hotel Riu Playacar - All Inclusive
Entertainment Facility
Fitness Center Hotel Riu Playacar - All Inclusive
Fitness Center
Common Space Hotel Riu Playacar - All Inclusive
Common Space

Things to Do

  • Shops
  • Outdoor pool
  • Outdoor facilities
  • TV lounge
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Beach volleyball
  • Sailing
  • Diving
  • Snorkeling
  • Fitness center
  • Windsurfing

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible path of travel

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Limo or town car service
  • Bicycle storage

General

  • Smoking area
  • Parking

Public Facilities

  • Coffee/tea in lobby
  • Parking

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Riu Playacar - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Riu Playacar - All Inclusive
396
Number of floors in Hotel Riu Playacar - All Inclusive
3
Another facilities in Hotel Riu Playacar - All Inclusive
Shops, Outdoor pool, Outdoor facilities, TV lounge, Spa

Frequently asked question in Hotel Riu Playacar - All Inclusive

What are available facilities at Hotel Riu Playacar - All Inclusive?
There are top facilites at Hotel Riu Playacar - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Riu Playacar - All Inclusive?
The standard check-in time at Hotel Riu Playacar - All Inclusive is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does Hotel Riu Playacar - All Inclusive provide breakfast?
Yes, Hotel Riu Playacar - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Riu Playacar - All Inclusive?
Hotel Riu Playacar - All Inclusive is a 3.5-star hotel.
How many floors does Hotel Riu Playacar - All Inclusive have?
Hotel Riu Playacar - All Inclusive has 3 floors.
See All

More Reviews from Other Guests in Hotel Riu Playacar - All Inclusive

8.8
Very Good
From 1,016 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Riu Playacar - All Inclusive

Number of reviews per page
20
40
Top reviews
Gregory
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was the second time we stayed at this resort. Food is excellent. Beach is beautiful.
Latif
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is our second time at this location. Our room was cleaned daily, water and beverages in our room was re stocked. Food was fresh and delicious. The staff does a good job maintaining the seaweed that comes ashore during this time of year. The staff is very friendly and helpful. We will come again.
Maksym Antonovich
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

5 stars for everything
svetlana
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very good
Martin
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I had a great experience, sweet and caring staff, great good and very fun.
Kristine
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

It was Excellent. Comfortable and clean.
Eric
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great time!
THOMAS W
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great except you might ask people are they late night or early bedtimers. Because the music from nightly entertainment was unbearable most nights until 11.pm Or you need a wall built by building 2103 that is sound proof. One night I was literally going to lose my mind it was so loud.
David Miguel
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

EXCELLENT!!!
Nelya
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bunch of seaweed on the beach, instead of taking care of it daily, they allow it to pile up, can’t even take walks along the shoreline. Need to place umbrellas for shade on the beach, palm trees do not provide enough shade.
Heorhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, welcome staff, great food
Ricardo
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We love Riuplayacar! Froy is the best bartender!
Brian
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All you with the exception of palace you can use services and amenities! Air conditioner in room could have been more cold!
Elizabeth Ann
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff & service were phenomenal - all of them! The property overall is very nice. It was difficult to keep a comfortable temperature in our room and the towels were very thin. The pool towels seemed much newer. There are three great pools, but only TWO stalls in the women’s restroom down there. ALWAYS a long line!
Olena
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We stayed at RIU Playacar and were very satisfied with our experience. The food was excellent — everything was delicious, with a great variety, and we especially appreciated the good selection of seafood. We were given a nice room in building 7. It’s not brand new, but everything was clean and well-maintained. The room was spacious and comfortable, and the view from the room was beautiful. Overall, we had a wonderful stay and left with only positive impressions.
Read More
Damir
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our family vacation was completely ruined by a severe medical emergency caused by the resort’s food. Out of our group of six, every single person fell violently ill. The Illness: What was meant to be a relaxing getaway turned into a "family cluster" of Acute Infectious Gastroenteritis. Our group suffered from high fevers (up to 101.1°F), relentless vomiting, and diarrhea. We were formally diagnosed by doctors and prescribed Azithromycin and Zofran just to manage the infection. We traced the source to shrimp at the main buffet (04/08) and chicken/fruit at the Asian restaurant (04/13). The Red Flags (Hygiene & Safety): While staying here, I noticed shocking lapses in regulatory transparency. The resort’s public boards display: An Environmental Operating License that expired in March 2024. A Sanitary Dictum dated from 2017. It is no wonder our entire group became ill when the resort is operating with health and safety documentation that is nearly a decade out of date. The hygiene standards here are clearly not being monitored by the proper authorities. Management Response: Despite providing medical reports and pharmacy receipts from Farmacia Playacar, management (Riu/After Travel Care) is currently dragging their feet on a refund The Bottom Line: We spent the majority of our stay confined to our rooms in significant physical distress. DONT GO!
Read More
Todd
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellant resort
Joyce
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was great and the food was good. The restaurants don’t open in the evening as early as we would have liked. The hotel has no elevators so carrying your luggage up the stairs is not fun. There’s 3 floors so hopefully you’re not on the 3rd floor. Several activities throughout the day. The hotel was clean and very helpful if you needed anything.
Read More
Christy
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

.
Raul
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All the personal stuff was great
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel Riu Playacar - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,016 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Riu Playacar - All Inclusive

Number of reviews per page
20
40
Top reviews
Gregory
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was the second time we stayed at this resort. Food is excellent. Beach is beautiful.
Latif
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This is our second time at this location. Our room was cleaned daily, water and beverages in our room was re stocked. Food was fresh and delicious. The staff does a good job maintaining the seaweed that comes ashore during this time of year. The staff is very friendly and helpful. We will come again.
Maksym Antonovich
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

5 stars for everything
svetlana
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very good
Martin
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I had a great experience, sweet and caring staff, great good and very fun.
Kristine
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

It was Excellent. Comfortable and clean.
Eric
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great time!
THOMAS W
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was great except you might ask people are they late night or early bedtimers. Because the music from nightly entertainment was unbearable most nights until 11.pm Or you need a wall built by building 2103 that is sound proof. One night I was literally going to lose my mind it was so loud.
David Miguel
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

EXCELLENT!!!
Nelya
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bunch of seaweed on the beach, instead of taking care of it daily, they allow it to pile up, can’t even take walks along the shoreline. Need to place umbrellas for shade on the beach, palm trees do not provide enough shade.
Heorhi
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, welcome staff, great food
Ricardo
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We love Riuplayacar! Froy is the best bartender!
Brian
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All you with the exception of palace you can use services and amenities! Air conditioner in room could have been more cold!
Elizabeth Ann
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff & service were phenomenal - all of them! The property overall is very nice. It was difficult to keep a comfortable temperature in our room and the towels were very thin. The pool towels seemed much newer. There are three great pools, but only TWO stalls in the women’s restroom down there. ALWAYS a long line!
Olena
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We stayed at RIU Playacar and were very satisfied with our experience. The food was excellent — everything was delicious, with a great variety, and we especially appreciated the good selection of seafood. We were given a nice room in building 7. It’s not brand new, but everything was clean and well-maintained. The room was spacious and comfortable, and the view from the room was beautiful. Overall, we had a wonderful stay and left with only positive impressions.
Read More
Damir
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our family vacation was completely ruined by a severe medical emergency caused by the resort’s food. Out of our group of six, every single person fell violently ill. The Illness: What was meant to be a relaxing getaway turned into a "family cluster" of Acute Infectious Gastroenteritis. Our group suffered from high fevers (up to 101.1°F), relentless vomiting, and diarrhea. We were formally diagnosed by doctors and prescribed Azithromycin and Zofran just to manage the infection. We traced the source to shrimp at the main buffet (04/08) and chicken/fruit at the Asian restaurant (04/13). The Red Flags (Hygiene & Safety): While staying here, I noticed shocking lapses in regulatory transparency. The resort’s public boards display: An Environmental Operating License that expired in March 2024. A Sanitary Dictum dated from 2017. It is no wonder our entire group became ill when the resort is operating with health and safety documentation that is nearly a decade out of date. The hygiene standards here are clearly not being monitored by the proper authorities. Management Response: Despite providing medical reports and pharmacy receipts from Farmacia Playacar, management (Riu/After Travel Care) is currently dragging their feet on a refund The Bottom Line: We spent the majority of our stay confined to our rooms in significant physical distress. DONT GO!
Read More
Todd
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellant resort
Joyce
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was great and the food was good. The restaurants don’t open in the evening as early as we would have liked. The hotel has no elevators so carrying your luggage up the stairs is not fun. There’s 3 floors so hopefully you’re not on the 3rd floor. Several activities throughout the day. The hotel was clean and very helpful if you needed anything.
Read More
Christy
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

.
Raul
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

All the personal stuff was great
Number of reviews per page
20
40