9.0
Exceptional
From 606 reviews
Cleanliness

9.2

Room Comfort

8.4

Location

8.8

Service and Facilites

9.0

Traveler Reviews Hotel Serrano

Number of reviews per page
20
40
Top reviews
Alfredo
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Es un hotel que tiene una ubicación excepcional, las habitaciones son ajustadas Pero están limpias. Tv muy chica y sin Smart tv. Buen baño buenas toallas.
Nigel
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location; walking distance to good restaurants and Corte Inglés! Good assistance from Reception staff. Good buffet breakfast.
Alfredo
icon-
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Muy buena ubicación, la propiedad está bien mantenida tiene buen baño y cama cómoda. Aire acondicionado un poco ruidoso nada mas
Martha Lucia
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Buen desayuno, habitación limpia y personal muy atento
Billy
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Es un hotel boutique muy limpio con la habitación muy cómoda y amplia. El baño muy amplio y limpio. El personal muy atento y el desayuno muy bueno y completo.
Chloe
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Era muy cómodo.
CARLOS
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They should let the guest work the A/C. It was hot and AC kicks on and off so sleeping is somewhat difficult
orietta
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Muy bien ubicada
Igor
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fellow Americans this is the hotel to go to. Staff get straight to the point. Very courteous and allowed us to leave our bags here for a few hours while we checked out and went sight seeing . Clean hotel! Clean bed clean sheets. Ac can be adjusted gentlemen! Mattress is very comfy! 5/5 would stay here again.
Renata
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location. Updated Bathrooms
Juan
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6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

For a short stay and being next to a great shopping and restaurant area of Madrid the hotel was the perfect place. Not very fancy, but clean and good size rooms. Just no extras and the basics. Staff was very nice and helpful.
Cesar
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Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I will be back
Miguel
icon-Family
Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Location is excellent, half block form Calle Serrano and 1 block from Ortega y Gasset. It's an old building and a little bit outdated that would greatly benefit from some upgrades. The staff was very helpful. Considering the location and the price is great option.
Guido
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

All was excellent, bar was not used
Miguel Angel
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Muy buena ubicación y buen cuarto
Maria Cecilia
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Ubicacion perfecta
Erez
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6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Hotel Is dated and rooms as well. Made the reservation 12 month before arrival and asked Specifically for double bed - got a twin room which I didn’t like. Area is Ok but a bit far from Madrid gran via or Chueca viblly areas
Daniel
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Silvana
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I had a really disappointing stay at this hotel. One of the most basic expectations when booking a room is having access to hot water, especially for something as essential as taking a shower. Unfortunately, that was not the case here. There was no hot water at all during my stay—only freezing cold water, which made showering extremely uncomfortable and honestly unacceptable. After a long day, this was incredibly frustrating and not what I expected. Overall, this experience really let me down. It’s a fundamental issue that should never happen, and it completely affected the quality of my stay. I hope the hotel addresses this problem, but based on my experience, I wouldn’t choose to stay here again.
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Carlos
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10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Number of reviews per page
20
40