The hotel is amazing very clean and great staff

This hotel is located in San Sebastian de Los Reyes area and in our case it was located at the perfect place to be close to our family and friends living in Madrid. This time of the year with cold weather the rooms have only heaters in use. If you want to cool your room just open a window and shut off the heater and it will be great. The only possible issue for this location is parking space if you are renting a car since you will need to park in the street if parking is available. We were using taxi and friends for our moves so it was not an issue for us. The room could be a bit small for some. Not an issue for us. Last but not least, the beds are on the extra firm side, so if you need a soft bed that is not going to happen. We did request a couple of extra large blankets and my wife placed them under the mattress cover and it helped her to make it a bit more comfortable. I would probably stay in this hotel, but I always look for others in the same area to compare rates. Recommended.

Room was fine - hotel was in a strange location in the middle of a neighborhood with parking problems and accessibility problems with steep stairs just to get into the hotel. Staff were pleasant, food was good, but I also git back late to the hotel and it was literally chained closed. I had to wait for the hotel staff to open up the door for me.

Todo muy bien

Very Nice Hotel. Television isn’t smart, all channels are in Spanish. Very boring for non Spanish speakers. The hotel is in outskirts of Madrid, hence not suitable for tourists who want to enjoy the city life of Madrid. Very cool and calm area. 3 Star xx

Very friendly and helpful staff, the room was clean and quiet.

Reception was warm on arrival. However the room walls were paper thin. Very noisy over night from guests closing doors. Outside the hotel is like an amphitheatre so all conversations were projected upto the rooms. Did not sleep well at all. Other than that the breakfast was good and plentiful. Our prime reason for booking was the secure underground parking, however with an estate car, manoeuvring was very tight and slow. Do not think we will be staying here next year.

The customer service was outstanding. Nani was amazing making us feel at home and any of our questions were treated as a high priority. I would totally recommend this place thanks to its friendly and helpful staff. Same goes for the gentleman managing the breakfast, he was incredibly helpful. Also I think "Vivian" at reception was more than helpful printing some important documents. It feels like this hotel has some good staff that they really need to keep :)

night stop , Silva at the reception was excellent, hotel is dated , clean room , v noisy, Bed above average , breakfast i Ok, secure parking ..area is Ok but don't fee safe.

Quiet and clean . Location far from restaurants

The parking lot is too small for a big cars.

Very comfortable room and bed, excellent breakfast and lovely, helpful staff.

Very helpful staff at the hotel. They were very kind and made sure our stay was enjoyable. Also The hotels close to the station and not very far from the center.

Excelente!

Bathroom door had to scrap to shut and there was no ventilation in bathroom. Had to keep door open or it would quickly steam up. Older staff at bar area extremely rude. Staff at front desk polite.

All good, well located and friendly staff

I got loads of advice from reception, very friendly and knowledgeable

What you pay, what you get 👌 I highly recommend ☺️

Great hotel. Simple and clean, the staff was very friendly!

Air con was broken but everything else great