Chateau Laurier was good value at $250 US/night taxes, fees and parking included. We had just stayed at the Garden Hilton Inn; next to the airport in Warwick, RI for 2 nights, prior to staying at Chateau Laurier. This gave us pretty good perspective on value. Hilton Garden Inn, Warwick RI (next to the airport) -$300 US/night (parking and breakfast not included) -room smelled of urine upon entering -room not clean -room in desperate need of updates -loud outside with thin walls -loud A/C system that blows in your face -no blackout curtains -springy, uncomfortable mattresses -staff was ok, but not friendly -would expect to pay $75 US/night Chateau Laurier, Quebec City -$250 US/night (this cost includes taxes, fees, parking) -clean, quiet, comfortable room -pretty updated hotel -location was excellent for a 15 minute walk to explore in any direction -staff was friendly and professional -mattresses were okay, not the best -had blackout curtains -had nice a quiet A/C system that didn't blow right in your face -overall good value

Well located Well run Highly recommend

Clean room and the staff is really helpful

The perfect spot, loved our stay.

Le checked-in était long. Beacoup de personnes à l'acceuil mais pas assex d'employés. Il y avait un party dans la chambre à coté, ils ont fait du bruit jusqu'à 10:30 pm et quand ils sont rentrés aux petites heures du matin!

Great place to stay and center of everything

Très bel hôtel et bien situé près du vieux Québec Beau séjour

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Belle place près de tout.

Great spot!

Staff were friendly and helpful. My stay was peaceful and ebjoyable.

I am 100% sure I cancelled the booking within the cancellation period, and the hotel.com app did say canceled. At the end the hotel charged me for no show which not supposed to be. Then the support team just keep saying is not me canceled the booking. I do not know what’s going on with this app. They put this whole computerized glitch blamed on the customers and the customers need to take and pay the penalties with unreasonable charges. If anything happened, the support team basically won’t able to help you on anything. As they will just keep throwing the ball back to the app and then the app throw the ball back to the hotel, there is nothing they will be willing to help you to accommodate the situation that you a facing. Which means you be the only one who take all the consequences. I had being charged for three rooms $1000, which they keep saying there is nothing to they can do, and not doing anything on the situation you are facing. Just put all the responsibilities on you.

Our stay here was fantastic from start to finish. Very nice room with view, staff service and willingness to help was very very good. Our room was comfortable, up to date, complete with quality robes. Roomy, light and airy. All of our requests were fulfilled and we felt very much at home here. We will stay here again when we return to Quebec City!

Juste parfait

We were very happy with the hotel. The room was very clean and staff helpful. The location of the hotel was perfect for the attractions we wanted to visit and see. Various restaurants were in walking distance which was very handy. I would stay here again and recommend it.

Perfect location to few Quebec City sights!!!

We enjoyed the stay. Room was more spacious than expected and clean. The shower was also very nice and convenient walk in w glass surround. Housekeeping was great about keeping us in fresh towels. There was always someone helpful at the front desk. Glad we stayed there.

To give the hotel credit, it was a nice hotel with a good location. God help you if you have something go wrong on your trip. The customer service was hugely lacking. We booked four nights. My husband had a medical emergency the third day and had to go the hospital. I was able to extend my stay by going down to the reception. (I thought I could keep the same room by asking them directly). I did keep the same room for one night. The next night I had to change rooms. I asked them if it happened again and I needed another night stay, would I have to change rooms again. They said yes. My husband was released in the morning and I'm asked if we could have a one hour extension so he could take a shower after 4 days. They said no. When I asked for my bill upon leaving, they charged me full hotel price for the extra days. By the way…did I mention I am 80 years old? Unacceptable.

Room was substandard for the price. On leaving the really cramped parking lot was blocked by a delivery truck on the exit ramp impossible to leave. The coffee pot exploded and we had to purchase coffee on top of everything.

Propre et bien situé