Staff and cleanliness

Melia was excellent for our stay. The location is at the northern most tip of the island so it can be a tad windy and the water in front of the hotel can go murky. The beach itself was excellent with plenty of seating and sand to play in. The highlight of Melia is the staff. We had exceptional service at every turn. The beach drinks were served by Christian who was always around and running back and forth getting the drinks to you. At night the beach security was done by Ramone who was friendly and always had a smile. When it came to resturants, the food was top notch with plenty of options and always served with a smile. Family had some picky eaters and they came away smiling. No issues with any upset tummys and we ate everything there was to eat. There are many activities for kids (basketball, shuffleboard, mini golf) along with a kids club if you want to ditch them. Transportation to the Hotel takes 15min from the airport and the cost is 300mxn. I would recommend walking outside the airport towards the traffic circle and there is a line up of taxis. You can book a shuttle at the airport but will pay around 30usd per person. The snorkeling at the resort is mid. The water is a bit murky. But if you walk over to the break wall in front of Westin Hotel, the water is clear and that are tons of fish to look at. Check-out the wall itself as it's teaming with life. Overall an excellent choice and would recommend for families, not a party resort.

The resort was calm and relaxing! Our room had beautiful view within steps of the beach. The beach bar staff were incredibly accommodating and wonderful to talk with. We enjoyed our stay and would recommend this resort to others looking for a relaxing vacation!

The room was clean, the staff were excellent and the beach and pool areas were great

Service was rough. Rooms are needing severe upgrades. Beds and pillows were very uncomfortable. Food and drinks were not appetizing. Things close early, only thing open majority of the time was a sloppy buffet. You have to make reservations for the restaurants and when we tried there was no available times for days, along with the cabanas. For this kind of experience don’t even waste your time and money. We went with 3 other couples and nobody enjoyed their stay unfortunately.

This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.

Clean rooms and overall good food. The restaurants missed the mark but

Gardenview room. It was an older room in need of an upgrade. Beach was good - lots of sargassum which was being cleaned up daily. Food was okay. Restaurants were good. Service was okay. The hotel location was good. We walked to town multiple times.

Great location, stars and facilities

The good staff, room, staff, and regular restaurant servers, beautiful beach, reception area. Good food in seafood à la carte.The bad food in the regular restaurant, pool should be heated too. Cold doesn’t get enough sun, you have all the makings of the great resort except your food needs to be improved a lot. It’s pretty bad.

We have stayed here many times over the past 20 years, and found this year was indeed the cleanest I have ever seen @ the Melia. We finally got a great room oceanfront! I have over 25 years in Quality & continuous improvement. There are opportunities for improvement needed in food preservation. Most if not all prepared food was cold. Even at opening of buffet hour food was cool. People were pretty good about returning the covers on the skillet pans, but heat to them is inadequate at best. I realize buffet style is a challenge, but the current process greatly needs improvement. I would think warming lights much lower to the food may be worth while. It is my understanding that there are new owners. I would challenge them to secure a higher temperature for prepared food. Perhaps monitoring the temperature in several areas and gathering the data first would help you decide other means of improvement.

Clean room and staff

The property itself is beautiful and the beach is absolutely stunning. The drinks were consistently great and one of the highlights of the stay. You will have to ask for a double to equate to a normal drink. The grounds are well maintained and the setting is very relaxing. Unfortunately, the overall service experience did not match the setting. The majority of the staff seemed disengaged and uninterested. Our assigned concierge, Gerardo, was not helpful - I messaged him multiple times with questions and either received no response or a reply the following day, which made planning difficult. The buffet was also disappointing. The food was consistently cold and the selection was very limited at most meals. While the location and beach are fantastic, the level of customer service did not meet expectations. For the price point, I would likely choose a different property next time with stronger service and better dining options.

We have gone to the Melia for years now. We were terribly disappointed in the food. My fiance got food poisoning and has been terribly sick for 2 weeks so far. Then they charged us $50.00 to change the sheets from the mess he made. The wait staff in the buffet was not near as friendly or accommodating as in years past. The service at the bar was wonderful. Willian did a fantastic job as always.

Staff was great. Room cleanliness need to improve. Two out of three days they ran out of bacon for breakfast. One day, they ran out of jalapenos. Dinner at the show was served cold, soup and chicken breast. Only allowed to select a restaurant for dinner once during our three night stay. The dinner at Fish house was the best through our stay. Limited and cheapest brands of alcohol unless you upgrade to what is called "Level" Old building, needs to be upgraded.

Clean room with an awesome shower, the bed was firm and very comfortable. The view from our room balcony was excellent and all the staff was super helpful and attentive.

Yes

The room was clean. Staff was helpful. The only issues were the strong wind and a lot of sargassum, a little too much for the season.

From front desk through the room not good

Room was clean. Staff was very nice and attentive. Food was good. Nice long beach, unfortunately the seaweed was bad. Staff worked very hard trying to keep it under control.Pools were very clean, but cold. Overall, this is a nice resort and we would come back.