Melia Cozumel All Inclusive

Resorts
Finding rooms for you...
8.6
/10
Very Good
1,057 reviews

What Guests Say About Their Stay

Keri

10.0
/ 10
The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!

Shannon

10.0
/ 10
The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!

John Francis McCarthy

10.0
/ 10
This is our third year going to the Melia. The rooms are very accommodating. Shampoo, conditioner, and body washes provided. The staff are beyond wonderful. They greet you and always make sure you have what you need. There’s plenty of food nicely displayed in the main restaurant and the other two places service is amazing. The guys at the bar are always fun and make sure that whatever drink you want they can make it. Pool areas is always kept spotless. There’s some sort of entertainment nightly and although I don’t have kids, they have a kid activity room and space available for them to have fun outdoors as well. (playground, croquet, badminton, etc..). The Melia has now become our annual trip.
In the Area
See Map
Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Melia Cozumel All Inclusive is located in area / city Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Melia Cozumel All Inclusive

Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600
Discover More Places
Lobby Melia Cozumel All Inclusive
Lobby 2 Melia Cozumel All Inclusive

Discover More About Melia Cozumel All Inclusive

Discover Your Perfect Getaway at Melia Cozumel All Inclusive

Welcome to Melia Cozumel All Inclusive, your premier destination for an unforgettable vacation experience in the stunning Estado de Quintana Roo, Mexico. Nestled amidst breathtaking natural beauty and offering a wealth of amenities, Melia Cozumel All Inclusive promises a truly relaxing and rejuvenating escape. Whether you're seeking adventure, tranquility, or a bit of both, this exceptional resort is designed to cater to your every need. Room rates at Melia Cozumel All Inclusive start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Melia Cozumel All Inclusive Location

Melia Cozumel All Inclusive is ideally situated in the vibrant island of Cozumel, specifically in the San Miguel area, offering a perfect blend of accessibility and serene surroundings. Located at Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600, the resort is approximately a 10-minute drive from the Cozumel International Airport (CZM) and a short 5-minute drive from the bustling downtown area of San Miguel, where you can find local shops, restaurants, and the ferry terminal. The atmosphere here is one of relaxed island charm, with the resort itself providing a tranquil oasis while remaining conveniently close to the island's main attractions. You'll find yourself within easy reach of pristine beaches and the vibrant marine life that Cozumel is famous for.

Melia Cozumel All Inclusive Facilities & Services

Facilities for guests at Melia Cozumel All Inclusive are designed to ensure a comfortable and enjoyable stay for everyone.
  • Multiple swimming pools, including adult-only and family-friendly options, perfect for a refreshing dip.
  • A fully equipped fitness center to maintain your workout routine.
  • The luxurious YHI Spa offers a range of treatments and massages to promote relaxation and well-being.
  • A dedicated Kids' Club providing supervised activities and entertainment for younger guests, ensuring fun for the whole family.
  • Direct access to a beautiful stretch of beach, ideal for sunbathing and water sports.
  • Complimentary Wi-Fi throughout the resort for staying connected.
  • On-site shops for souvenirs and essentials.
  • Concierge services to assist with tour bookings and local recommendations.
  • Free parking is available for guests arriving by car.
Operating hours for the spa are typically from 9:00 AM to 6:00 PM, with treatments subject to availability and additional fees. The fitness center is generally open from 6:00 AM to 10:00 PM.

Melia Cozumel All Inclusive Room Types

Discover a variety of accommodations designed to suit every traveler's needs with the diverse room types of Melia Cozumel All Inclusive. Each room is thoughtfully appointed to provide comfort and convenience.
  • Deluxe Rooms:

    Available with either a King bed or two Queen beds, offering Garden View or Ocean View. These rooms are non-smoking and some feature a bathtub.
  • The Level Rooms:

    These premium rooms offer enhanced amenities and exclusive services, with options for Ocean View and may include a bathtub.
  • Suites:

    Spacious and elegantly furnished, Suites provide separate living areas and stunning views, with options for Ocean View and often include a bathtub.
  • Family Rooms:

    Designed for larger groups or families, these rooms offer ample space and comfortable sleeping arrangements, with options for Garden View or Ocean View and may include a bathtub.
Please note that specific room configurations and amenities, including the presence of a bathtub, can vary. It is always recommended to confirm details at the time of booking. While Melia Cozumel All Inclusive is primarily focused on providing a serene escape, specific pet policies should be confirmed directly with the resort.

Melia Cozumel All Inclusive Dining & Restaurants

Savor a culinary journey at Melia Cozumel All Inclusive, where a variety of dining options await to tantalize your taste buds.
  • La Isla Restaurant:

    The main buffet restaurant offering a wide array of international and local dishes for breakfast, lunch, and dinner. Estimated price per person: 450 MXN. Operating hours: 7:00 AM - 10:30 AM (Breakfast), 1:00 PM - 4:00 PM (Lunch), 6:30 PM - 10:00 PM (Dinner).
  • El Patio Bar & Grill:

    Enjoy casual dining with a selection of grilled specialties and refreshing drinks by the pool. Estimated price per person: 350 MXN. Operating hours: 11:00 AM - 5:00 PM.
  • The Lobby Bar:

    A sophisticated spot to unwind with expertly crafted cocktails and light snacks. Estimated price per person: 250 MXN. Operating hours: 4:00 PM - 11:00 PM.
These are estimated prices and operating hours, and may be subject to change.

Melia Cozumel All Inclusive Nearby Attractions and Activities

Cozumel offers a wealth of attractions and activities for every type of traveler, and Melia Cozumel All Inclusive serves as the perfect base to explore them.
  • Chankanaab National Park:

    A protected marine park offering snorkeling, diving, a botanical garden, and a sealife show.
  • Palancar Beach:

    Famous for its soft white sand and crystal-clear waters, ideal for swimming and relaxing.
  • San Gervasio Mayan Ruins:

    Explore the ancient Mayan archaeological site, offering a glimpse into the island's rich history.
  • Cozumel Museum:

    Learn about the island's natural and cultural history through engaging exhibits.
  • Punta Sur Eco Beach Park:

    Discover diverse ecosystems, a lighthouse with panoramic views, and a crocodile sanctuary.
If you are looking for other activities around Melia Cozumel All Inclusive, check out the best deals on Traveloka: Recommended activities in Cozumel!

How to Get to Melia Cozumel All Inclusive from the Airport

Getting to Melia Cozumel All Inclusive is a breeze, with several convenient options available from Cozumel International Airport (CZM). Understanding how to get to Melia Cozumel All Inclusive will ensure a smooth start to your vacation.
  • Hotel Private Airport Transfer:

    The most convenient option is to arrange a private airport transfer service directly through Melia Cozumel All Inclusive. This service offers a seamless and comfortable journey directly to the resort. Prices typically range from 500 MXN to 800 MXN, depending on the vehicle type.
  • Taxi:

    Taxis are readily available outside the airport terminal. A taxi ride to Melia Cozumel All Inclusive will cost approximately 300 MXN to 500 MXN. Ensure you agree on the fare before starting your journey.
  • Ride-hailing Service:

    While not as prevalent as traditional taxis, ride-hailing services may be available. Fares can vary but are generally comparable to taxi prices.
For pre-booked convenience, consider exploring airport transfer services. The airport transfer service of Melia Cozumel All Inclusive can be arranged in advance for a stress-free arrival.

Summary of Why You Should Choose to Stay at Melia Cozumel All Inclusive

Melia Cozumel All Inclusive stands out as an exceptional choice for your next vacation due to its prime location, comprehensive facilities, and commitment to guest satisfaction.
  • All-Inclusive Convenience:

    Enjoy a worry-free stay with all your meals, drinks, and many activities included.
  • Stunning Beachfront Location:

    Direct access to beautiful beaches and the turquoise waters of the Caribbean.
  • Family-Friendly Amenities:

    From kids' clubs to multiple pools, there's entertainment for all ages.
  • Diverse Dining Options:

    Explore a variety of culinary experiences without leaving the resort.
  • Proximity to Attractions:

    Easily access Cozumel's renowned dive sites, historical ruins, and natural parks.
Discover the best Room availability at Melia Cozumel All Inclusive and start planning your dream vacation. Booking Melia Cozumel All Inclusive through Traveloka ensures you get the best value and a seamless booking experience. Book budget hotels in Estado de Quintana Roo and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Melia Cozumel All Inclusive

Swimming Pool Melia Cozumel All Inclusive
Swimming Pool
Entertainment Facility Melia Cozumel All Inclusive
Entertainment Facility
Fitness Center Melia Cozumel All Inclusive
Fitness Center
Functional Hall Melia Cozumel All Inclusive
Functional Hall
Common Space Melia Cozumel All Inclusive
Common Space

Things to Do

  • Outdoor pool
  • Beach umbrella
  • Karaoke
  • Spa
  • Garden
  • Beach towel
  • Fitness center
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Beach volleyball
  • Snorkeling
  • Basketball
  • Game room
  • Volleyball
  • Mini golf
  • Billiard
  • Archery
  • Tennis court

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Smoke-free area

Food and Drinks

  • Poolside bar
  • Snack bar

Nearby Facilities

  • Gift shop
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in Melia Cozumel All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
Read All

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Melia Cozumel All Inclusive
209
Number of floors in Melia Cozumel All Inclusive
12
Another facilities in Melia Cozumel All Inclusive
Outdoor pool, Beach umbrella, Karaoke, Spa, Garden

Frequently asked question in Melia Cozumel All Inclusive

What are available facilities at Melia Cozumel All Inclusive?
There are top facilites at Melia Cozumel All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Melia Cozumel All Inclusive?
The standard check-in time at Melia Cozumel All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Melia Cozumel All Inclusive?
Melia Cozumel All Inclusive is a 4.0-star hotel.
How many floors does Melia Cozumel All Inclusive have?
Melia Cozumel All Inclusive has 12 floors.
How many rooms are available at Melia Cozumel All Inclusive?
Melia Cozumel All Inclusive has 209 rooms in total.
See All

More Reviews from Other Guests in Melia Cozumel All Inclusive

8.6
Very Good
From 1,057 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Melia Cozumel All Inclusive

Number of reviews per page
20
40
Top reviews
Keri
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!
Read More
Shannon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!
John Francis McCarthy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is our third year going to the Melia. The rooms are very accommodating. Shampoo, conditioner, and body washes provided. The staff are beyond wonderful. They greet you and always make sure you have what you need. There’s plenty of food nicely displayed in the main restaurant and the other two places service is amazing. The guys at the bar are always fun and make sure that whatever drink you want they can make it. Pool areas is always kept spotless. There’s some sort of entertainment nightly and although I don’t have kids, they have a kid activity room and space available for them to have fun outdoors as well. (playground, croquet, badminton, etc..). The Melia has now become our annual trip.
Read More
Michelle
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was amazing! Resort is Smaller than we expected but the staff made it so pleasant and the beach was magnificent! Rooms always clean and restocked. Beautiful and relaxing trip.
Michelle Amaya
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort.
Read More
Lisa Marie
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay here. We did the upgrade to Level and felt it was worth the price. It is a quieter resort; not much night life, so relaxing. Waitress staff minimal around the pool and lobby. Wait staff at restaurants was always great. Food was all very good due to the small nature of the resort; everything was always hot and flavorful. We enjoyed the food truck by the pool. Bali beds around the pool & beach are nice. All rooms are spacious and ocean view-stocked daily with . We liked that the room key is your wrist band. Our concierge Gerardo was awesome! The foam party at the beach was fun even for young adults. The sunset cocktail party was nice. We felt the Mole restaurant could be turned into a steak house since there were so many similar Mexican food options already. Shout outs to Lupe, Anna and Freddy at the buffet; Edi & Daniel at the beach bar, Erik & Santiago at pool bar.
Read More
Fatima Noreen
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room and friendly staff.
BARBARA
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful! Great place to stay. Nice staff, clean, nice beach. I will definitely return.
Barry
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everyone there were friendly and helpful. Easy check in. The food and the drinks were great. Would highly recommend!!!
Maria
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is my forth time here and I’m still impressed with the great service and facilities the staff c
Drake Ethan
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bar stocked, rooms air conditioned and room was very clean. Staff were excellent the entire stay (s/o Oscar our concierge). Would definitely return.
Colton
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean room and AC in the rooms were cool. The AC in the buffet and lobby was mixed but overall good. Specific staff shoutout to Guadalupe, Lupe, and Angela from the buffet. They were FANTASTIC and very attentive during the time we stayed. The next staff on the property by far!
Tiffany
icon-with Partner
with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was the most discriminative environment I have ever been in. We were watched continuously for what I believe to be from our color. They frowned at us and whispered continuously. After being monitored for so long, we started to document the experience and have a bit of tangible evidence of the injustices. We paid for the v.i.p rooms and experience and it didn’t feel like it at all. It seems as if because of the language barrier that after we asked a question, they attempted once to answer and then would either walk off or just have an awkward silence until we came up with a solution ourselves. The security at one point followed us and asked “do you belong here?” We watched as other guests enjoyed the luxurious experience we should have had, even the ones who didn’t pay for v.i.p. The food was not good at all. We stayed for 7 days and 6 nights and for the first 4 days the water on the shore was filthy. On the 5th day they filtered the water and you could literally hear the people rejoicing. This was my first time out of the country and it was a terrible experience. One day as we entered the hotel from going downtown, one of the workers got on his small walkie talkie and uttered some words as he looked at us and then hurriedly turned his head, we went up the elevator which is in terrible condition btw and got to our room to ironically discover that the keypad to our room went out. The stay at this place was not welcoming and it feels as if people of color aren’t wanted.
Read More
Amy
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was really good and Geraldo was fantastic went out of his way to help us what a joy ! But but he was not alone so many nice people great property
Erica Pricela
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Took my wife, 2 year old daughter and mother in law. Had adjoining rooms, perfect set up to let us come in and out of baby was asleep in ext room over and not make noise to wake her. We absolutely loved it. If you’re looking for the party vibe, crowd, spring break- this ain’t it. Very chill, relax setting, amazing service, clean grounds, beautiful sandy beach. We upgraded to the level service( do it), great food!!! Plan to come back ASAP Concierge Gerardo was on top of it ! Clear communication, eager to assist in any way he could. All the servers were fantastic, our regular became Guadalupe, sweet lady, consistent attention made sure we were set. Amazing place
Read More
Brittani
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

LOVE this place!! We will be back.
Dorothy
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room and the staff and the food and the location were absolutely wonderful. I was a bit put off by the all inclusive emphasis including snorkel gear, kayaks etc but then after an hour you had to pay $10 or more. In the spa I got an absolutely fantastic massage but I had booked a massage and a facial and I wrote that down on the form I filled out. Small discrepancies for sure. Overall we loved it
Read More
Dorothy
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is an incredible property with wonderful people in a very beautiful spot. We enjoyed it immensely.
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was cleaned, towel stocked,tp and Kleenex. Water and coffee (I even contacted concierge about more coffee Pods… Same day).. very helpful With reservations for restaurants And cabanas. Not One person acted like they didn’t want to help. All Had smiles and cheerful dispositions. Bartenders knew mixed drinks and helped with selection! Yum! Food at The buffet was surprisingly consistently good! One point is the restaurants were good but not great. Service was over the top but the food was mediocre.
Read More
AMY
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This is our first time going to an all inclusive and to Mexico so we have nothing to judge off of but we had a great time. The resort was a bit outdated but was very clean. The staff were super nice, helpful and wanted to make our experience wonderful. The food was good. we found items at each dinner that were delicious. They have different themes for each evening. We ate breakfast and dinner at the buffet. Tons of options that we could get a filling meal and be able to try new food and still have basic options if we wanted. We didn’t go to the 2 restaurants just because having a set time didn’t work out for when we were hungry or not The beach was great the last day and half. The water was brown from the sargassum so we ventured down to the other side of the barrier and swam there. the workers did a wonderful job keeping the beach clean though. No build up and no smell For the price point and overall experience we would definitely stay here again We also used Fantasy travel for airport shuttle which you could book ahead of time with all your flight info and they set the times. 10 minute drive from airport to the resort
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Melia Cozumel All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,057 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Melia Cozumel All Inclusive

Number of reviews per page
20
40
Top reviews
Keri
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!
Read More
Shannon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!
John Francis McCarthy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is our third year going to the Melia. The rooms are very accommodating. Shampoo, conditioner, and body washes provided. The staff are beyond wonderful. They greet you and always make sure you have what you need. There’s plenty of food nicely displayed in the main restaurant and the other two places service is amazing. The guys at the bar are always fun and make sure that whatever drink you want they can make it. Pool areas is always kept spotless. There’s some sort of entertainment nightly and although I don’t have kids, they have a kid activity room and space available for them to have fun outdoors as well. (playground, croquet, badminton, etc..). The Melia has now become our annual trip.
Read More
Michelle
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff was amazing! Resort is Smaller than we expected but the staff made it so pleasant and the beach was magnificent! Rooms always clean and restocked. Beautiful and relaxing trip.
Michelle Amaya
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort.
Read More
Lisa Marie
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay here. We did the upgrade to Level and felt it was worth the price. It is a quieter resort; not much night life, so relaxing. Waitress staff minimal around the pool and lobby. Wait staff at restaurants was always great. Food was all very good due to the small nature of the resort; everything was always hot and flavorful. We enjoyed the food truck by the pool. Bali beds around the pool & beach are nice. All rooms are spacious and ocean view-stocked daily with . We liked that the room key is your wrist band. Our concierge Gerardo was awesome! The foam party at the beach was fun even for young adults. The sunset cocktail party was nice. We felt the Mole restaurant could be turned into a steak house since there were so many similar Mexican food options already. Shout outs to Lupe, Anna and Freddy at the buffet; Edi & Daniel at the beach bar, Erik & Santiago at pool bar.
Read More
Fatima Noreen
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room and friendly staff.
BARBARA
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful! Great place to stay. Nice staff, clean, nice beach. I will definitely return.
Barry
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everyone there were friendly and helpful. Easy check in. The food and the drinks were great. Would highly recommend!!!
Maria
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is my forth time here and I’m still impressed with the great service and facilities the staff c
Drake Ethan
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bar stocked, rooms air conditioned and room was very clean. Staff were excellent the entire stay (s/o Oscar our concierge). Would definitely return.
Colton
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very clean room and AC in the rooms were cool. The AC in the buffet and lobby was mixed but overall good. Specific staff shoutout to Guadalupe, Lupe, and Angela from the buffet. They were FANTASTIC and very attentive during the time we stayed. The next staff on the property by far!
Tiffany
icon-with Partner
with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was the most discriminative environment I have ever been in. We were watched continuously for what I believe to be from our color. They frowned at us and whispered continuously. After being monitored for so long, we started to document the experience and have a bit of tangible evidence of the injustices. We paid for the v.i.p rooms and experience and it didn’t feel like it at all. It seems as if because of the language barrier that after we asked a question, they attempted once to answer and then would either walk off or just have an awkward silence until we came up with a solution ourselves. The security at one point followed us and asked “do you belong here?” We watched as other guests enjoyed the luxurious experience we should have had, even the ones who didn’t pay for v.i.p. The food was not good at all. We stayed for 7 days and 6 nights and for the first 4 days the water on the shore was filthy. On the 5th day they filtered the water and you could literally hear the people rejoicing. This was my first time out of the country and it was a terrible experience. One day as we entered the hotel from going downtown, one of the workers got on his small walkie talkie and uttered some words as he looked at us and then hurriedly turned his head, we went up the elevator which is in terrible condition btw and got to our room to ironically discover that the keypad to our room went out. The stay at this place was not welcoming and it feels as if people of color aren’t wanted.
Read More
Amy
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was really good and Geraldo was fantastic went out of his way to help us what a joy ! But but he was not alone so many nice people great property
Erica Pricela
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Took my wife, 2 year old daughter and mother in law. Had adjoining rooms, perfect set up to let us come in and out of baby was asleep in ext room over and not make noise to wake her. We absolutely loved it. If you’re looking for the party vibe, crowd, spring break- this ain’t it. Very chill, relax setting, amazing service, clean grounds, beautiful sandy beach. We upgraded to the level service( do it), great food!!! Plan to come back ASAP Concierge Gerardo was on top of it ! Clear communication, eager to assist in any way he could. All the servers were fantastic, our regular became Guadalupe, sweet lady, consistent attention made sure we were set. Amazing place
Read More
Brittani
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

LOVE this place!! We will be back.
Dorothy
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room and the staff and the food and the location were absolutely wonderful. I was a bit put off by the all inclusive emphasis including snorkel gear, kayaks etc but then after an hour you had to pay $10 or more. In the spa I got an absolutely fantastic massage but I had booked a massage and a facial and I wrote that down on the form I filled out. Small discrepancies for sure. Overall we loved it
Read More
Dorothy
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is an incredible property with wonderful people in a very beautiful spot. We enjoyed it immensely.
Gary
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was cleaned, towel stocked,tp and Kleenex. Water and coffee (I even contacted concierge about more coffee Pods… Same day).. very helpful With reservations for restaurants And cabanas. Not One person acted like they didn’t want to help. All Had smiles and cheerful dispositions. Bartenders knew mixed drinks and helped with selection! Yum! Food at The buffet was surprisingly consistently good! One point is the restaurants were good but not great. Service was over the top but the food was mediocre.
Read More
AMY
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This is our first time going to an all inclusive and to Mexico so we have nothing to judge off of but we had a great time. The resort was a bit outdated but was very clean. The staff were super nice, helpful and wanted to make our experience wonderful. The food was good. we found items at each dinner that were delicious. They have different themes for each evening. We ate breakfast and dinner at the buffet. Tons of options that we could get a filling meal and be able to try new food and still have basic options if we wanted. We didn’t go to the 2 restaurants just because having a set time didn’t work out for when we were hungry or not The beach was great the last day and half. The water was brown from the sargassum so we ventured down to the other side of the barrier and swam there. the workers did a wonderful job keeping the beach clean though. No build up and no smell For the price point and overall experience we would definitely stay here again We also used Fantasy travel for airport shuttle which you could book ahead of time with all your flight info and they set the times. 10 minute drive from airport to the resort
Read More
Number of reviews per page
20
40