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Zel Cozumel

Resorts
Finding rooms for you...
8.6
/10
Very Good
1,024 reviews

What Guests Say About Their Stay

Amy-Lee

10.0
/ 10
the rooms were clean and had AC! the food was very good so were the drinks! the staff was absolutely amazing such nice people! nothing bad to say about this place!

Jessica

10.0
/ 10
Greatest vacation ever. Staff were amazing always helping me out and answering questions that I had. I loved the activities that they have (everyday is something different at 9pm). Went with my daughter alone and i felt safe, really recommend visiting it.

Gopika

10.0
/ 10
Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.
In the Area
See Map
Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Zel Cozumel is located in area / city Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Zel Cozumel

Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600
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Lobby Zel Cozumel
Lobby 2 Zel Cozumel

Discover More About Zel Cozumel

Location
Zel Cozumel is located in area / city Cozumel.

About Zel Cozumel

Not all resort allow guests with pets, but Zel Cozumel welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

This resort is an ideal choice for you, novice to professional golfers.

Have fun with various entertaining facilities for you and the whole family at Zel Cozumel, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Zel Cozumel is a resort with great comfort and excellent service according to most resort's guests.

Enjoy luxurious treats and incomparable experience by staying at Zel Cozumel.

All facilities in Zel Cozumel

Swimming Pool Zel Cozumel
Swimming Pool
Entertainment Facility Zel Cozumel
Entertainment Facility
Fitness Center Zel Cozumel
Fitness Center
Lobby Zel Cozumel
Lobby
Accommodation Services Zel Cozumel
Accommodation Services

Kids and Pets

  • Babysitting

Family-friendly Facilities

  • Kids club

Food and Drinks

  • Poolside bar
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Spa
  • Fitness center
  • Health club

Connectivity

  • Free WiFi

General

  • Banquet
  • Reception hall
  • Parking

Accessibilty

  • Disabled access friendly

Public Facilities

  • Parking
  • Smoke-free area
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Business Facilities

  • Meeting rooms

Hotel Services

  • Luggage storage
  • Porter
  • 24-hour Receptionist

Nearby Facilities

  • Shops
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Mini golf
  • Tennis court
  • Golf course

Accommodation Policy & General Information in Zel Cozumel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards and cash
  • Parties and events (including weddings) are allowed on site
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Zel Cozumel
209
Number of floors in Zel Cozumel
12
Another facilities in Zel Cozumel
Babysitting, Kids club, Poolside bar, Snack bar, Outdoor pool

Frequently asked question in Zel Cozumel

What are available facilities at Zel Cozumel?
There are top facilites at Zel Cozumel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Zel Cozumel?
The standard check-in time at Zel Cozumel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
How many stars does Zel Cozumel have?
Zel Cozumel is a 4.0-star hotel.
How many floors does Zel Cozumel have?
Zel Cozumel has 12 floors.
How many rooms does Zel Cozumel have?
Zel Cozumel has 209 rooms in total.
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More Reviews from Other Guests in Zel Cozumel

Overall Ratings & Reviews Zel Cozumel

Other sources (1,024)
8.6
Very Good
From 1,024 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.4

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Traveler Reviews Zel Cozumel

Number of reviews per page
20
40
Top reviews
Rhianna
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect stay
Karen Fierro
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Todo bien , lo único para considerar es la distribución del espacio, si vas con niños estarás en la alberca de niños y esa no tiene vista al mar, está casi escondida Muchas veces las actividades para los niños no se llevaban a cabo pero de ahí en más todo excelente La playa muy bonita, todo muy limpio y el buffet muy variado y rico, y el personal muy amable y atento en todo momento
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chris
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel is smaller than other hotels in the area, less restaurants and the buffet has very limited choices, the hotel is not sound proof so we could hear people from upstairs having s@x
RICARDO
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Buffet variety is limited, I guess was because hotel was not full and need to limit options. I did not see many typical local food, but it was Ok. Make sure you select private airport to hotel option, otherwise you might end waiting long time for other travelers to clear customs and migration at the airport.
Amy-Lee
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

the rooms were clean and had AC! the food was very good so were the drinks! the staff was absolutely amazing such nice people! nothing bad to say about this place!
Audrey Kuhlman
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food variety on buffet
Jessica
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Greatest vacation ever. Staff were amazing always helping me out and answering questions that I had. I loved the activities that they have (everyday is something different at 9pm). Went with my daughter alone and i felt safe, really recommend visiting it.
Rachel Christine
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was nice overall. We were happy with our room and the staff were very helpful and friendly. Everyone was great with our kids. The adult pool seemed much nicer than the family pool, so it was disappointing that it was adult only. The beach/water was unusable due to heavy sargassum. The day beds near the beach/pool were very nice. The kids activities seemed great for younger children but were not as appealing to my 9 and 11 year olds. The hotel and rooms were nice and we found the food to be good - we liked the freshly made items at the buffet grill area and enjoyed the Fish House restaurant. It did rain once and the roof of the buffet building had several leaks. We had a very nice stay but would likely not stay here again - primarily due to the sargassum which is not the hotel's fault.
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Jackie
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property is dated, not what I was expecting for a Melia. However they are in the process of renovating the hotel. The one problem for me was that there is only 1 restaurant (buffet) and 1 a la carte (fish) which have AC. The buffet restaurant always felt warm, they needed to adjust the temperature. The Mexican restaurant was outdoors, which in June made it very hot. The hotel is small, since they are renovating, I would suggest 1 more indoors restaurant. The spa was ok, just one room, no steam room or anything like it. Gym was incredibly dated.
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Mina
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great experience. Will be coming back!
Gopika
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Just wonderful staff, happy and willing to help guests. They go above and beyond to make you feel good.
Jose
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel is ok. Needs to change lot of things. The variety of the food needs to improve, the options provided are not too good or famous mexican dishes as expected. The night shows are ok, however the DJ was a disappointment. They need to do more activities at the pool, specially for kids,teenagers. When it comes to reservations at their 2 special restaurants, you can only do 1 reservation per stay, unless you stay more than 5 nights, you can do 2 reservations. The food at the seafood restaurant was really good. I also feel they need more snacks during the day. Coffee shop should be open longer, most people like to drink coffee during the day. Rooms,amenities, are great
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Raymond
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This resort is in a great location. Overall is very clean, staff is amazing, and entertainment was a lot of fun. My family found the food to be very good.
Andrew R.
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

After many other hotel bars giving me a blank look when I asked for a cocktail, the guy at Melia made me Godfather and a Boulevardier one night. Perfection.
Peter
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

They’re doing a renovation this summer so I think they know they needed an upgrade. The property is a little on the old side, even though they try their best to keep up.
LJ
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fairly nice, but the bathroom was very small. We had to track down someone to clean our room. Bars and restaurants hours were very limited.
Katie
icon-with Friends
with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We really enjoyed our stay at Melia. I wasn’t a big fan of their food, but I am a picky eater. Breakfast was my favorite. You can definitely make it work. Beach was very clean and amazing. I would come back, for sure!
Keri
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!
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Shannon
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!
John Francis McCarthy
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This is our third year going to the Melia. The rooms are very accommodating. Shampoo, conditioner, and body washes provided. The staff are beyond wonderful. They greet you and always make sure you have what you need. There’s plenty of food nicely displayed in the main restaurant and the other two places service is amazing. The guys at the bar are always fun and make sure that whatever drink you want they can make it. Pool areas is always kept spotless. There’s some sort of entertainment nightly and although I don’t have kids, they have a kid activity room and space available for them to have fun outdoors as well. (playground, croquet, badminton, etc..). The Melia has now become our annual trip.
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Number of reviews per page
20
40

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Bedroom 4 Zel Cozumel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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