Melia Cozumel All Inclusive

Lain-lain
8.4
/10
Sangat Baik
1,027 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Amanda

10.0
/ 10
This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.

Jorge Alberto

10.0
/ 10
El lugar maravilloso, la habitación impecable, la vista hermosa. El personal muy amable y la comida excelente

Sandra Tomer

10.0
/ 10
Everything about our stay was fantastic! The hotel was very clean and well maintained. The staff was very friendly and helpful. The food was great and there was always a nice verity. The drinks were great!!!!
Di Kawasan
Lihat Peta
Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
WiFi
Berdekatan Pantai San Juan
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Melia Cozumel All Inclusive

Carretera Costera Norte KM 5.8, Cozumel, Estado de Quintana Roo, Mexico, 77600
Temui Lebih Banyak Tempat
Lobi Melia Cozumel All Inclusive
Lobi 2 Melia Cozumel All Inclusive

Ketahui Lebih Lanjut Mengenai Melia Cozumel All Inclusive

General


Berdekatan Pantai San Juan

Location


Terletak di Cozumel (Zona Hotelera Norte), Melia Cozumel All Inclusive berada dalam lingkungan 10 minit memandu dari Museo de la Isla de Cozumel dan Gereja San Miguel. Hartanah merangkumi semua ini berada 8.4 km dari Stingray Beach (Pantai Ikan Pari) dan 14.7 km dari Taman Negara Chankanaab.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Pantai San Juan - 1.1 km / 0.7 mi
Rizab Biosfera Isla Cozumel - 2.1 km / 1.3 mi
Villa Maya - 3.8 km / 2.3 mi
Monumen Warisan Maya - 4.9 km / 3.1 mi
Los Cinco Soles - 5.2 km / 3.2 mi
Malecon San Miguel - 5.4 km / 3.3 mi
Muzium Cozumel - 5.4 km / 3.4 mi
Terminal Maritim Cozumel - 5.6 km / 3.5 mi
Terminal Feri Jeti Fiskal Cozumel - 5.7 km / 3.5 mi
Taman Benito Juarez - 6 km / 3.8 mi
Plaza Sentral - 6.1 km / 3.8 mi
Patung Rafael E Melgar - 6.2 km / 3.8 mi
Museo de la Isla de Cozumel - 6.2 km / 3.9 mi
Terminal Kapal Pesiar Punta Langosta - 6.2 km / 3.9 mi
Gereja San Miguel - 6.3 km / 3.9 mi

Lapangan terbang pilihan untuk Melia Cozumel All Inclusive adalah Cozumel, Quintana Roo (CZM-Lapangan Terbang Antarabangsa Cozumel) - 6.8 km / 4.2 bt

Facilities


Manjakan diri anda dengan urut, rawatan badan dan rawatan muka yang terdapat di tapak hartanah. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk 2 kolam renang terbuka, sebuah gelanggang tenis terbuka dan pusat kecergasan 24 jam. Ciri-ciri tambahan di hartanah ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan kakitangan berbilang bahasa. Ada rancangan acara di Cozumel? hartanah ini mempunyai kemudahan berukuran 577 kaki persegi (54 meter persegi), yang termasuk ruang persidangan. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Dapatkan santapan anda di Fish House, salah sebuah daripada pelbagai tempat makan di hartanah, yang menyertakan 4 restoran dan kedai kopi atau kafe. Bersantailah dengan minuman yang menyegarkan dari bar tepi kolam atau salah sebuah daripada 5 bar/ruang istirahat.

Rooms


Selesakan diri anda di salah satu daripada 209 bilik berhawa dingin yang menampilkan bar mini dan Televisyen Plasma. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.

Semua kemudahan dari Melia Cozumel All Inclusive

Kolam Renang Melia Cozumel All Inclusive
Kolam Renang
Kemudahan Hiburan Melia Cozumel All Inclusive
Kemudahan Hiburan
Pusat Kecergasan Melia Cozumel All Inclusive
Pusat Kecergasan
Dewan Majlis Melia Cozumel All Inclusive
Dewan Majlis
Ruang Umum Melia Cozumel All Inclusive
Ruang Umum

Aktiviti

  • Kolam renang terbuka
  • Payung pantai
  • Karaoke
  • Spa
  • Taman
  • Tuala pantai
  • Pusat kecergasan
  • Kerusi berjemur pantai
  • Kerusi berjemur kolam renang

Sukan & Rekreasi

  • Bilik permainan
  • Bola tampar pantai
  • Snorkel
  • Bola keranjang
  • Bola tampar
  • Mini golf
  • Biliard
  • Memanah
  • Gelanggang tenis

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Kakitangan berbilang bahasa
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Umum

  • Bankuet
  • Parkir
  • Teres

Kemudahan Umum

  • Kedai kopi
  • Kopi/teh di lobi
  • Kawasan bebas rokok

Makanan dan Minuman

  • Bar tepi kolam renang
  • Bar snek

Kemudahan Berhampiran

  • Kedai cenderamata
  • ATM/Perbankan

Mesra Keluarga

  • Kolam renang kanak-kanak

Kemudahan Internet

  • WiFi percuma

Kemudahan OKU

  • Pembolehcapaian mudah

Kemudahan Perniagaan

  • Bilik persidangan

Polisi Penginapan & Maklumat Umum di Melia Cozumel All Inclusive

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 12:00

Haiwan Peliharaan

Service Animals Allowed

Dasar Tambahan

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Cukai bandar raya dikenakan: MXN 82.12 setiap penginapan semalam

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Ecostars, Hos/pengurus hartanah profesional, Daftar keluar tanpa sentuhan disediakan, Mesra LGBTQIA+, Tiada jaminan bilik bebas hingar, Daftar masuk tanpa sentuhan disediakan, Tiada Lif

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 12:00
Bilik tersedia di Melia Cozumel All Inclusive
209
Bilangan tingkat di Melia Cozumel All Inclusive
12
Fasilitas lain di Melia Cozumel All Inclusive
Kolam renang terbuka, Payung pantai, Karaoke, Spa, Taman

Soalan lazim tentang Melia Cozumel All Inclusive

Apa facilities yang tersedia di Melia Cozumel All Inclusive?
Berikut facilities yang ada di Melia Cozumel All Inclusive seperti Kolam Renang, Restoran, Meja Depan 24 jam, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Melia Cozumel All Inclusive?
Masa check-in di Melia Cozumel All Inclusive bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Berapakah jumlah bintang yang dimiliki oleh Melia Cozumel All Inclusive?
Melia Cozumel All Inclusive ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Melia Cozumel All Inclusive?
Melia Cozumel All Inclusive mempunyai 12 tingkat.
Berapakah jumlah bilik yang terdapat di Melia Cozumel All Inclusive?
Jumlah keseluruhan bilik di Melia Cozumel All Inclusive ialah 209.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Melia Cozumel All Inclusive

8.4
Sangat Baik
Daripada 1,027 ulasan
Kebersihan

9.0

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Melia Cozumel All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Chad A
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff and cleanliness
Dmitri
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Melia was excellent for our stay. The location is at the northern most tip of the island so it can be a tad windy and the water in front of the hotel can go murky. The beach itself was excellent with plenty of seating and sand to play in. The highlight of Melia is the staff. We had exceptional service at every turn. The beach drinks were served by Christian who was always around and running back and forth getting the drinks to you. At night the beach security was done by Ramone who was friendly and always had a smile. When it came to resturants, the food was top notch with plenty of options and always served with a smile. Family had some picky eaters and they came away smiling. No issues with any upset tummys and we ate everything there was to eat. There are many activities for kids (basketball, shuffleboard, mini golf) along with a kids club if you want to ditch them. Transportation to the Hotel takes 15min from the airport and the cost is 300mxn. I would recommend walking outside the airport towards the traffic circle and there is a line up of taxis. You can book a shuttle at the airport but will pay around 30usd per person. The snorkeling at the resort is mid. The water is a bit murky. But if you walk over to the break wall in front of Westin Hotel, the water is clear and that are tons of fish to look at. Check-out the wall itself as it's teaming with life. Overall an excellent choice and would recommend for families, not a party resort.
Read More
Carrie
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The resort was calm and relaxing! Our room had beautiful view within steps of the beach. The beach bar staff were incredibly accommodating and wonderful to talk with. We enjoyed our stay and would recommend this resort to others looking for a relaxing vacation!
Patricio
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The room was clean, the staff were excellent and the beach and pool areas were great
Erica Lynn
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Service was rough. Rooms are needing severe upgrades. Beds and pillows were very uncomfortable. Food and drinks were not appetizing. Things close early, only thing open majority of the time was a sloppy buffet. You have to make reservations for the restaurants and when we tried there was no available times for days, along with the cabanas. For this kind of experience don’t even waste your time and money. We went with 3 other couples and nobody enjoyed their stay unfortunately.
Read More
Amanda
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.
George
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean rooms and overall good food. The restaurants missed the mark but
Ian
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Gardenview room. It was an older room in need of an upgrade. Beach was good - lots of sargassum which was being cleaned up daily. Food was okay. Restaurants were good. Service was okay. The hotel location was good. We walked to town multiple times.
Rob
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great location, stars and facilities
Geoffrey
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The good staff, room, staff, and regular restaurant servers, beautiful beach, reception area. Good food in seafood à la carte.The bad food in the regular restaurant, pool should be heated too. Cold doesn’t get enough sun, you have all the makings of the great resort except your food needs to be improved a lot. It’s pretty bad.
Anthony Scott
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

We have stayed here many times over the past 20 years, and found this year was indeed the cleanest I have ever seen @ the Melia. We finally got a great room oceanfront! I have over 25 years in Quality & continuous improvement. There are opportunities for improvement needed in food preservation. Most if not all prepared food was cold. Even at opening of buffet hour food was cool. People were pretty good about returning the covers on the skillet pans, but heat to them is inadequate at best. I realize buffet style is a challenge, but the current process greatly needs improvement. I would think warming lights much lower to the food may be worth while. It is my understanding that there are new owners. I would challenge them to secure a higher temperature for prepared food. Perhaps monitoring the temperature in several areas and gathering the data first would help you decide other means of improvement.
Read More
Gabriel
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
6.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

El Hotel en instalaciones excelente, la comida no corresponde al costo que pagué y la división entre el nivel Level que ellos le llaman y lo que nos dieron es mucha la diferencia, lo que pagué no corresponde a la comida que nos sirvió
Jorge Alberto
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

El lugar maravilloso, la habitación impecable, la vista hermosa. El personal muy amable y la comida excelente
Donna
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Clean room and staff
Reuben
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The property itself is beautiful and the beach is absolutely stunning. The drinks were consistently great and one of the highlights of the stay. You will have to ask for a double to equate to a normal drink. The grounds are well maintained and the setting is very relaxing. Unfortunately, the overall service experience did not match the setting. The majority of the staff seemed disengaged and uninterested. Our assigned concierge, Gerardo, was not helpful - I messaged him multiple times with questions and either received no response or a reply the following day, which made planning difficult. The buffet was also disappointing. The food was consistently cold and the selection was very limited at most meals. While the location and beach are fantastic, the level of customer service did not meet expectations. For the price point, I would likely choose a different property next time with stronger service and better dining options.
Read More
Karen
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

We have gone to the Melia for years now. We were terribly disappointed in the food. My fiance got food poisoning and has been terribly sick for 2 weeks so far. Then they charged us $50.00 to change the sheets from the mess he made. The wait staff in the buffet was not near as friendly or accommodating as in years past. The service at the bar was wonderful. Willian did a fantastic job as always.
Read More
Aldo
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Staff was great. Room cleanliness need to improve. Two out of three days they ran out of bacon for breakfast. One day, they ran out of jalapenos. Dinner at the show was served cold, soup and chicken breast. Only allowed to select a restaurant for dinner once during our three night stay. The dinner at Fish house was the best through our stay. Limited and cheapest brands of alcohol unless you upgrade to what is called "Level" Old building, needs to be upgraded.
Read More
Christopher
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Clean room with an awesome shower, the bed was firm and very comfortable. The view from our room balcony was excellent and all the staff was super helpful and attentive.
Jeffrey
8.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Yes
Peter
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The room was clean. Staff was helpful. The only issues were the strong wind and a lot of sargassum, a little too much for the season.
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Luar Bangunan 4 Melia Cozumel All Inclusive

Penafian

Penafian: Adalah tanggungjawab hotel untuk memastikan semua gambar adalah tepat. Traveloka tidak akan bertanggungjawab atas sebarang gambar yang tidak tepat.

Traveloka Sdn Bhd (No. Pendaftaran 201501003122), Tingkat 14 Menara 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
8.4
Sangat Baik
Daripada 1,027 ulasan
Kebersihan

9.0

Keselesaan Bilik

8.6

Perkhidmatan dan Kemudahan

9.2

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Melia Cozumel All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Chad A
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff and cleanliness
Dmitri
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Melia was excellent for our stay. The location is at the northern most tip of the island so it can be a tad windy and the water in front of the hotel can go murky. The beach itself was excellent with plenty of seating and sand to play in. The highlight of Melia is the staff. We had exceptional service at every turn. The beach drinks were served by Christian who was always around and running back and forth getting the drinks to you. At night the beach security was done by Ramone who was friendly and always had a smile. When it came to resturants, the food was top notch with plenty of options and always served with a smile. Family had some picky eaters and they came away smiling. No issues with any upset tummys and we ate everything there was to eat. There are many activities for kids (basketball, shuffleboard, mini golf) along with a kids club if you want to ditch them. Transportation to the Hotel takes 15min from the airport and the cost is 300mxn. I would recommend walking outside the airport towards the traffic circle and there is a line up of taxis. You can book a shuttle at the airport but will pay around 30usd per person. The snorkeling at the resort is mid. The water is a bit murky. But if you walk over to the break wall in front of Westin Hotel, the water is clear and that are tons of fish to look at. Check-out the wall itself as it's teaming with life. Overall an excellent choice and would recommend for families, not a party resort.
Read More
Carrie
icon-dengan Pasangan
dengan Pasangan
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The resort was calm and relaxing! Our room had beautiful view within steps of the beach. The beach bar staff were incredibly accommodating and wonderful to talk with. We enjoyed our stay and would recommend this resort to others looking for a relaxing vacation!
Patricio
8.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

The room was clean, the staff were excellent and the beach and pool areas were great
Erica Lynn
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Service was rough. Rooms are needing severe upgrades. Beds and pillows were very uncomfortable. Food and drinks were not appetizing. Things close early, only thing open majority of the time was a sloppy buffet. You have to make reservations for the restaurants and when we tried there was no available times for days, along with the cabanas. For this kind of experience don’t even waste your time and money. We went with 3 other couples and nobody enjoyed their stay unfortunately.
Read More
Amanda
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.
George
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean rooms and overall good food. The restaurants missed the mark but
Ian
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Gardenview room. It was an older room in need of an upgrade. Beach was good - lots of sargassum which was being cleaned up daily. Food was okay. Restaurants were good. Service was okay. The hotel location was good. We walked to town multiple times.
Rob
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Great location, stars and facilities
Geoffrey
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The good staff, room, staff, and regular restaurant servers, beautiful beach, reception area. Good food in seafood à la carte.The bad food in the regular restaurant, pool should be heated too. Cold doesn’t get enough sun, you have all the makings of the great resort except your food needs to be improved a lot. It’s pretty bad.
Anthony Scott
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

We have stayed here many times over the past 20 years, and found this year was indeed the cleanest I have ever seen @ the Melia. We finally got a great room oceanfront! I have over 25 years in Quality & continuous improvement. There are opportunities for improvement needed in food preservation. Most if not all prepared food was cold. Even at opening of buffet hour food was cool. People were pretty good about returning the covers on the skillet pans, but heat to them is inadequate at best. I realize buffet style is a challenge, but the current process greatly needs improvement. I would think warming lights much lower to the food may be worth while. It is my understanding that there are new owners. I would challenge them to secure a higher temperature for prepared food. Perhaps monitoring the temperature in several areas and gathering the data first would help you decide other means of improvement.
Read More
Gabriel
icon-Rakan dan Keluarga dengan Rakan
Rakan dan Keluarga dengan Rakan
6.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

El Hotel en instalaciones excelente, la comida no corresponde al costo que pagué y la división entre el nivel Level que ellos le llaman y lo que nos dieron es mucha la diferencia, lo que pagué no corresponde a la comida que nos sirvió
Jorge Alberto
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

El lugar maravilloso, la habitación impecable, la vista hermosa. El personal muy amable y la comida excelente
Donna
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Clean room and staff
Reuben
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The property itself is beautiful and the beach is absolutely stunning. The drinks were consistently great and one of the highlights of the stay. You will have to ask for a double to equate to a normal drink. The grounds are well maintained and the setting is very relaxing. Unfortunately, the overall service experience did not match the setting. The majority of the staff seemed disengaged and uninterested. Our assigned concierge, Gerardo, was not helpful - I messaged him multiple times with questions and either received no response or a reply the following day, which made planning difficult. The buffet was also disappointing. The food was consistently cold and the selection was very limited at most meals. While the location and beach are fantastic, the level of customer service did not meet expectations. For the price point, I would likely choose a different property next time with stronger service and better dining options.
Read More
Karen
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

We have gone to the Melia for years now. We were terribly disappointed in the food. My fiance got food poisoning and has been terribly sick for 2 weeks so far. Then they charged us $50.00 to change the sheets from the mess he made. The wait staff in the buffet was not near as friendly or accommodating as in years past. The service at the bar was wonderful. Willian did a fantastic job as always.
Read More
Aldo
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Staff was great. Room cleanliness need to improve. Two out of three days they ran out of bacon for breakfast. One day, they ran out of jalapenos. Dinner at the show was served cold, soup and chicken breast. Only allowed to select a restaurant for dinner once during our three night stay. The dinner at Fish house was the best through our stay. Limited and cheapest brands of alcohol unless you upgrade to what is called "Level" Old building, needs to be upgraded.
Read More
Christopher
icon-Perniagaan dan Rekreasi Percutian Keluarga
Perniagaan dan Rekreasi Percutian Keluarga
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Clean room with an awesome shower, the bed was firm and very comfortable. The view from our room balcony was excellent and all the staff was super helpful and attentive.
Jeffrey
8.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Yes
Peter
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

The room was clean. Staff was helpful. The only issues were the strong wind and a lot of sargassum, a little too much for the season.
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