No hot water Fire alarm but didn’t see any staff Smells of dampness Needs updating

Room was very dated, reported a water leak or something wrong with toilet on the Sunday evening and nobody ever turned up so for 2 nights had very bad sleep. WiFi was a joke even the premium which did not work at all in the room and very poor in the bar area. Lifts were slow, decor very dated and food was extremely poor.

Comfortable bed and nice breakfast

Very good breakfast. My single room in need of bit decoration

Would stay again

The hotel is close to Harrogate town centre. Easily walkable. Quiet.

Overnighter at the cheapest hotel on offer in Harrogate. I now know why it was cheap, it is in dire need of some modernisation. It's a lovely old building, probably was quite the place to be in the 1950s or 1960s and its nit had much work done to it since. The carpet next to the bed was worn out, the shower was maybe 1980/90 but worked fine. The furniture looked like something from my childhood! Having said that, it was clean and bed was comfy enough. Not sure I'll be back though, unless it has a few million spent on it in the next few years.

Very good value .

The property is very dated Our room carpet needed a good clean (lets be honest replacing), the bath and sink needs replacing. Beds nice and comfortable and the breakfast was good

Well maintained hotel walkable to the city center.

Could be a fantastic hotel, needs a lot of TLC & updating. Sadly the rooms & public areas are tired and neglected. Damp, musky smell hits as you walk through the doors & stays with you everywhere you go. In a competitive town like Harrogate, its needs to do something to keep up with the other hotels. We didn’t have breakfast so can’t comment on that.

The staff were extremely friendly and helpful the whole stay, we felt r

Lovely hotel close to town

Lovely old hotel looking a bit tired in parts but made up for with the staff who work there - all very friendly - not just to those staying at the hotel but felt like they all got on with each other! Lovely bath sheets as well in the room which was an absolute bonus :-)

Room was. A bit small but adequate

Great hotel. Friendly helpful staff. Comfy bed and big room, powerful shower. Would definatly stay again and recommend this hotel. Free carpark a bonus.

Great location for our stay. Ample parking, shops, restaurants and bars all in walking distance. Fantastic service. Beautiful old building but needs some upgrades and the WiFi was terrible

WOW first impression, must have been the grandest of hotels in its early days, now its looking tired but that doesn't take away it's splendour, we only stayed a couple of nights but would have been happy to stay longer, the room was spacious clean and comfortable, with house keeping daily, very good value for money. added benefit is the bus stops directly outside the hotel worth making use of the buses. Would highly recommend.

it needs updating

Great stay, lovely hotel, just what we needed for a night away