Boutique Urban Madrid Serrano

Explore Boutique Urban Madrid Serrano
7.0
Pleasant
From 356 reviews
Cleanliness

7.4

Room Comfort

7.0

Service and Facilites

6.2

Traveler Reviews Boutique Urban Madrid Serrano

Number of reviews per page
20
40
Top reviews
Monika
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Conveniently located and clean
Maria Neus
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6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

It was a good place to stay in for a quick trip.
LIGIA
icon-with Friends
with Friends
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is not a hotel per se , it is more like apartments but nothing like the picures , we were charged 50 euros for a late check in because our flight got delayed , and we had to wait 45 minutes for someone to come open
Aurea
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

La habitación estaba muy limpia y las camas muy cómodas. El personal de recepción era muy amable, sin duda, repetiré.
Amaury
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Spotless
BERNAL ALBERTO
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice
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Juan
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

The kitchen was not equipped with the necessary utensils , no water glass.Also did not have soap or something to clean the dishes.. fry pan and not utensil. Normally you get them even for 2 or 4 days.
Adriana De Jesus
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Staff excellent Location excellent
Roberto
4.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Regular para el precio
Daniel
icon-Business
Business
4.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Extremely basic room, lots of damage around the bedroom and bathroom, poorly upkept. No shampoo… just a hand soap dispenser like a public restroom! Shower barely drained. It was better than sleeping outside but not much!
Julio cesar
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Un lugar excelente
Charlotte
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Excellent location, but the room had a cigarette smell. It wasn't very clean.
Felix
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated
Adriana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Love this place we come back
Oscar
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 92 week(s) ago

Hotels.com verified review

Well located. But unit was really noisy. People next door were talking really loud (probably had a party) almost the whole night.
Marjorie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room.
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GUSTAVO
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Until now it was the wroser experience in my Life. The attented On the phone was rude, unrespectable, without empathy, 51 years travelling and never I was so mistreated.
Ana Belen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Air conditioning it’s not working good
Michael
icon-with Partner
with Partner
8.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly.
Verified traveler
icon-
10.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Great room overall, just some mildew smell after a few days from the pipes. Beds could be softer.
Number of reviews per page
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40