Overall Ratings & Reviews W Mexico City

Everything is perfect, nice hotel

The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.

remodelaron habitaciones, estan muy sexosas, parece motel, en le buens entido, pero azulejos, espejos, no es loq ue uno espera de un w

Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.

Excellent service and super friendly!

We had a wonderful time at W Mexico celebrating 70th Birthday of four friends. Concierge sers were amazing. LUIS, Jasmine, Javier and David took care of all our need. Axel Uribe greets us every time we entered and exited hotel.

Great place

Superb

The hotel feels a bit “tired”. The room key at the elevators did not work well and si have to go at least three times to get it yo work. Breakfast was amazing.

The staff was very friendly, especially in the dining room. The room was clean and comfortable. I didn’t like the design of the bathroom. There was no door for privacy. The toilet and shower were enclosed in 2 separate areas but when coming from the shower it was very cold since the bathroom was open. The room was quiet at night, but we could hear other guests and water running. The concierge gave us a fan the next night and we slept better with the sound.

Staff great, hotel is very pretty and the area is very nice

Concierge, securities, waiters at bar, bellman were amazing. As well as spa. The hotel is good because of the people.

Cool

Idk

Couldn't ask for a better stay location. Invigorating design, staff efficiency and friendliness, clean, easy walking to many restaurants and shopping. Would highly recommend the W for your next stay.

Loved the decor, loved the staff.

Great little hotel, they catered to our every request. Staff was excellent! Room service delicious at 2am. Location is great, a short walk to great restaurants, lots of options. In a very quiet part of town despite being so close to everything.

Excellent location! Safe area. Staff super friendly. Good gym. Great restaurants in walking distance. Friday and Saturday super loud disco event which was annoying BUT the room was atill quiet

Good stay

awesome service