The location, property, restaurants and staff were amazing. Ask about renting an ebike from Skiz. They are extremely accommodating and the experience riding around Soldue was awesome

Prior to booking I emailed the hotel as regards parking for two motorbikes. I was assured there would be plenty of space and the parking for one one night would be free. As such I booked. On checking in I was told a double room had been prepared. I stated I had booked a twin room. Seeing as I was travelling with a male friend I was not happy. The receptionist told me they would try and sort it! Eventually it was sorted after some delay and reception not really seeming to care! Food and drinks were very expensive at the hotel. On checking out the hotel then charged me for 2 x parking (for motorbikes) despite them saying it was free. I stayed at this hotel hoping it would be a good base for me to return to with my wife for a ski holiday in 2027 - but based on the appalling carelessness attitude of staff I very much doubt that will happen. Overall it’s the poor staff that ruined this stay.

2nd time staying , always a pleasure.

The welcoming and helpful staffs, quick check-in and out, very clean inside and outside, wonderful service.

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Staff was absolutely amazing. Every employee working made the difference between a normal stay and exemplary. We are looking forward to coming back.

great property and location. The staff was absolutely amazing!

Very courteous staff

Lovely staff always keen to help. The hotel team arranged everything to get us out onto the slopes first thing despite us arriving at the hotel late. We had ski hire lessons and lift passes arranged by the team on reception. With a ski hire shop on the lower ground floor and taxi shuttle to the gondola this made everything so easy and quick! Special thanks to Christian for his attention to detail and ensuring we had everything we needed. Thank you and the whole piolets team for a wonderful stay. We look forward to visiting again soon.

Everything was fantastic! The staff was very attentive and kind. The rooms were lovely, the food in both a la card restaurants was delicious and the spa was superb. We enjoyed 2 very professional full body massages. The gym was also very good. Would love to come back some time in winter for some skiing.

Incredible Hotel & Service! We booked two suites and had a wonderful experience. The hotel is gorgeous, the restaurants are lovely, and the staff very kind. We will be returning. :)

Fabulous 5 star hotel; attentive staff, lovely spa & spacious rooms & great choice of restaurants. Would highly recommend

The staff was very friendly and the restaurants were excellent

From the arrange pick up at the airport to our departure this was a fantastic stay. The staff is genuinely welcoming and makes you fell special from the moment you walk through the door. They've understood the difference between service only and service with hospitality. From the receptionist to the sommelier via the bell boy to the restaurant and bar staff - we can highly recommend this hotel and we thank you all for a great stay!

I reserved a triple room through Expedia. UPon arrival, property did not honor triple room occupancy and demanded a surcharge for 3rd guest. They also offered complementary access to SPA which they did not honor.

Amé la estancia, el hotel no puede estar en mejor ubicación justo frente de las estaciones de ski con unas vistas preciosas desde la habitación y cualquier punto del hotel, y con servicio de transfer a las pistas. El staff en extremo amable y pendiente al mínimo detalle, hicieron muy agradable nuestra estancia. Fue nuestra primera vez visitando Andorra y puedo decir que fue la mejor elección escoger este lugar para nuestra estancia. 10/10

Great acomodation and the food was great !

El hotel es muy lindo, con un ambiente tranquilo, relajado, pero con buen gusto y moderno. La comida muy buena tanto en el servicio buffet, como en el lunch bar y el restaurante asiático, delicioso! Cuentan con parking al aire libre y también bajo-techo. Los servicios con el club para niños esta increíble, mi hijo se la paso genial y dijo que los monitores también son muy majos. El servicio y staff siempre nos trataron muy bien, orientándonos en las actividades por hacer en los alrededores, como también cuando necesitábamos que nos resolvieran alguna cosa. Seria genial que para el verano del 2025 ya tengan aire acondicionado en las habitaciones.

Not family frendly

amazing looking hotel, but unfortunatly we had some issues: there is no AC in the rooms so in the summer times it's difficult to sleep (they gave us a fan but when it's more than 37 outside it doesnt help much) pay attnetion that you have to pay for parking and to go to the pool at the hotel (they call it a spa..)