The rooms were clean and comfortable. The bathrooms were big. We loved sitting by the outdoor pool, listening to the birds and swimming. We felt like we were in an oasis. The breakfast was excellent. The hotel is also very close to Chichen Itza. It has secure parking on site.

Wifi was really bad and there were very noisy birds that don't let the guest sleep.

Es un hotel perfecto para quedarse una noche si vas a visitar las ruinas de Chichén Itzá. Modesto pero muy limpio. Las camas duras pero el baño bien, A/C bueno, toiletries. Buen desayuno que es incluido. Rico café y el persona amable.

We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique. The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring. The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious. What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble. The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around. We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once. Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.

Room was clean and tidy but was kind of dark due to black furniture. Staff was good and helpful. Breakfast was fantastic and we liked the service. The amount we paid for one night stay is pricey for the quality of hotel in that small town.

Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.

Very friendly staff, strong AC, pleasant poolside. All as advertised. Room is pretty basic, like a motel in the US.

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.

We enjoyed our stay generally

Great location and a nice hotel.

good

All great. Nice small town/rural experience. Lots of bird sounds.

Great Location, nice setting and reasonable

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.

We were upgraded to the resort that near the ruin. It was great.

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁