.

The men and women that worked at the front desk were helpful. They helped me navigate figuring out how to catch the local bus shuttle service out to the Red Bull ring. The facility was clean. Everything was on time and the breakfast was good value as well.

I would recommend this hotel. It was used for our F1 stay but would be a good hotel being close to the main Graz train station and there is a bustling entertainment in the surrounding areas. The area was quiet, people very friendly and many interesting characteristics. The morning breakfast was very good and we only ate there. Housekeeping and the bar tenders by the lobby bar were excellent. By name Jonathan and the night auditor Leo were very helpful and accommodating.

Everything was excellent. The staff were extra friendly and courteous.

Perfect for a stay in Graz. Within walking distance to the centre. Rooms are clean and well equipped. Nothing to complain about really.

Everything was good! Clean, high standard, friendly staff and excellent breakfast

Lovely room, comfortable bed, and good quality linen and towels

Lovely room, really friendly and helpful staff. Hotel was in a great location too.

Average Mercure hotel.

Great location, friendly staff, big clean rooms

Staff were friendly and hotel was very clean.

The staff I interacted with were freindly, authentic & efficient. Sadly the room was too hot, even with the thermostat set to cool, it felt like a sauna. Hence sleeping with windows open (4 degrees outside), but this meant additional noise. In addition there arent enough staff at reception during busy times.

After we checked in, we went for a walk. When we returned, we found that someone had entered our room and had removed both bathrobes. It was a violation of our privacy and completely unacceptable.

Was good but i dont know they charge me €5 extra for

It was very clean

The staff was very friendly and the rooms were very clean. We had a bit of a mix up with the booking but it was resolved without issues. The only thing was that the a/c seemed to be malfunctioning so the rooms were stifling, very hot. Opening the window seemed to help a bit.

Really good location for accessing the sights and restaurants. Spacious hotel room. Great breakfast selection and friendly staff.

I paid for a Junior Suite, but the minibar contents were not included, despite the higher cost compared to other categories except executive suites. The pricing structure seems unreasonable. Additionally, the shampoo bottle attached to the wall caused a deep scratch on my elbow.

Good

hearth of the city