Our room was quite tired and pretty dirty - there were hairs and dust where there shouldn't be. The room was also very warm, and I had to repeatedly ask for a fan. Also, no one answered my calls when I rang reception about this three times. The best bit about the 2 night stay was the friendliness of the breakfast staff.

Fantastic property and great price.

We stayed here for one night to attend a concert, bargain price for what was offered. Easy 20 mins into Newcastle town centre, super friendly staff, comfy bed, one of the best showers I've had in a hotel and fantastic breakfast! Thank you for a lovely stay.

It was a Great location for me, lots of character in the building and really helpful staff. Thank you

Would definitely book again

Love staying at this hotel full of character and the staff and food are awesome

Charming place to stay. A refreshing change from the usual corporate style and very tasty, interesting dinner menu.

The hotel is situated close to local amenities but just far away to be quiet. Some areas of the hotel require a lick of paint but it was generally clean and worth the money. Breakfast was good.

Excellent service and it’s not lost it’s appeal

Lovely building and grounds. Staff very pleasant and helpful. Food excellent with good choices. Unfortunately Willow room had no window and the bathroom was in need of some tlc and a new shower.

A lovely place to stay, room was fantastic amd the breakfast was as good as always

Arrived early but the helpful staff allowed me to check in as the room was ready.

Superb room, great breakfast. Can’t fault the hotel.

Big room and very big bathroom with stand-alone bath and walk-in shower. The included breakfast is fantastic with very nice choices. Will definitely stay here again.

Love it hear, old property so room can be cold

Old roo

Brilliant service and amazing welcome

The people make the stay. It’s a lovely place a little querky. Food outstanding

The advertisement false. The facility very tired. My room freezing as heating not working

Always a great stay. Lovely breakfast and friendly staff. Will be back again.