Best Western Plus Luna del Mar

Explore Best Western Plus Luna del Mar
7.6
Pleasant
From 973 reviews
Cleanliness

7.8

Room Comfort

7.8

Location

7.8

Service and Facilites

8.2

Traveler Reviews Best Western Plus Luna del Mar

Number of reviews per page
20
40
Top reviews
Marnie
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff were very friendly and accomnodating. Easy beach access and Starbucks coffee made for a lovely visit.
Hector
icon-Family
Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

E él te servicios
Pedro
icon-Family
Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I had a pleasant stay overall. The oceanfront views were beautiful, and the pools were well-maintained. The room was clean; however, I did encounter a large spider in the bed, which was concerning. Fortunately, I was not bitten. Aside from this incident, the hotel was great.
Patricia
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

No dishes glasses coffee cups. No tea coffee sugar etc even though google says there was. Frig wasnt working only yo find out wasnt plugged in. No wifi in unit or just outside. No face face clothes or hand towels. Staff were great
Christy
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

We paid for an upgraded room and was not given the room we paid for or any money refunded. It was advertised that there was 3 pools and hot tub on site. That was not correct. There was no hot tub. It was advertised that there was airport shuttle included and that also was lies. You have to pay for a taxi. Which is 850 pesos.
Chin Jung
icon-Business
Business
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Great hotel nice views
Jose T
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Everything was excelent !!
Alma
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Everything was so nice, thank you!
Cecilia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

This is a nice budget hotel located in a nice area.
Jose
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Bueno
Karen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

It was an interesting stay. Loved the staff, Jennifer in the restaurant and Elsa...well we just loved each other! Hotel needs work though, not up to Best Western Plus standards. No breakfast included and no hot water for most of our stay. Where is the plus?
Victor
icon-Leisure
Leisure
4.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

El ceviche es aceptable, pésima atención, nunca fueron para ofrecer servicio a la alberca ni a la playa, el lugar esta muy deteriorado. No aceptan tarjeta debito y no pueden cobrar con tarjeta de crédito. Porque no cargar a tu cuarto y al final pagar la cuenta? Es muy inconveniente traer efectivo o tarjeta en la playa
Raquel
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

It’s an old building that doesn’t have an elevator. Most of the amenities didn’t work, like the iron or the phone. We asked for new ones and they never gave us another one
Bernard
4.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Overall the rooms are in very bad shape. Internet did not work well. They didn’t recognized my membership points. Beds also were not good . Gas for calefacción was unstable .
Elda
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Room was dusty and floors were dirty other than that stragglers is really friendly and it’s a very safe area.
Lloyd
icon-Leisure
Leisure
6.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

No elevator and to many stairs to get to my room.
Guadalupe
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

The hotel was in a nice area. Staff was nice the only thing is that if booking through Expedia breakfast is not included. The rooms were clean just needs a little extra in bathrooms.
Jonathan
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Wasn’t very clean. Lots of maintenance work happening while we were there, so it was quite noisy. Tried to use the in-room safe, but it was literally GLUED to a shelf and came right off!! Room itself was tiny and not very clean.
Juan
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

Great location
brent
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Overall wasn’t a pleasant experience
Number of reviews per page
20
40